Windows 10: Random and recurring computer crashe/freezes while gaming

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  1. Posts : 17,826
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #11

    Test 1 RAM module at a time in the same DIMM for 8 or more passes.
    This will test the RAM however it will not test the multi-channel capability of the motherboard.

    If it freezes when 1 RAM module is tested then move to another DIMM and retest.
      My ComputerSystem Spec

  2.    09 Jan 2018 #12

    Roger, just to clarify. A DIMM is the acutal slot in the motherboard for RAM stick? And I'm to physically remove the one RAM stick while testing the other?
      My ComputerSystem Spec


  3. Posts : 17,826
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #13

    Each motherboard may have a different number of DIMM slots for RAM.
    Typically the RAM should be placed in certain slots per the computer or motherboard manual.
    Please remove 1 of the RAM modules and test both RAM modules in the same DIMM for 8 or more passes each.
    Please keep track of the RAM modules and the DIMM so you will know which RAM passes/fails and which DIMM was and was not tested.
    If the test does not go beyond 1 pass then move to another DIMM and test for 8 or more passes.
    There should be a DIMM where it can test for 8 or more passes.
    This is trial and error to find a method to test the RAM.
    This will help to see if there are problems with RAM / DIMM / MB.



    Between tests please post a new zip with this version of the log collector:




    Last edited by zbook; 09 Jan 2018 at 05:02.
      My ComputerSystem Spec

  4.    12 Jan 2018 #14

    Hello, I've been busy with memtests whole week, thanks for your patience.

    Printscreens from HDTUNE: Printscreens from troubleshooting - Album on Imgur

    I got 2 x 8gb RAM sticks, I'll name them RAM A and RAM B henceforth. I got 4 DIMM slots, named DIMM #1-4.

    So onwards to the memtests. As I said before, my first memetest froze after one (1) pass with both RAM sticks installed. Two freezes/crashes happened with this configuration, both after just one (1) pass.

    So I removed RAM B from DIMM 2, ran the test with just RAM A in DIMM 1. Got 8 passes just fine. I put RAM A in DIMM 2, ran the test with 8 passes.

    I removed RAM A, put RAM B in DIM 1 and got 8 passes. Put RAM B in DIMM 2, 8 passes.

    As a last test I put back RAM A into DIMM 1, RAM B into DIMM 2 (my origional configuration) and ran the test with 10 passes just fine.

    Some printscreens: Imgur: The magic of the Internet


    Is it possible that there was something wrong with some play between a RAM stick and a DIMM slot before? As I've moved around both RAMs alot and got 10 passes where I before crashed just after 1?

    My plan now is to try some games during the weekend to see if the crashes comes back. If they do, ill remove one ram stick and keep playing to see if they still appare.

    If the crashes presists, I will continue down Your list of troubleshooting. I'd like to keep the thread open for now.

    Thanks, have a great weekend.
      My ComputerSystem Spec


  5. Posts : 17,826
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #15

    Nice progress.
    It appears that it may have been a contact issue for the RAM in the DIMM and that re-seating the RAM fixed the problem.

    The Drive and Memtest86+ version 5.01 each passed.

    The computer can be used (typical use or several days) to see if there are any more BSOD.
    If there are none you can close the case.
    The Windows OS has not yet been upgraded and you may want to troubleshoot the failure to upgrade.
    When there is a failure there are Panther logs that have information about the failure.
    These logs are in code and need to be decoded. Let us know if you want this to be troubleshooted at this time.
      My ComputerSystem Spec


 
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