BSOD caused by NTOSKRNL.exe - Driver Power State Failure


  1. Posts : 21
    Windows 10
       #1

    BSOD caused by NTOSKRNL.exe - Driver Power State Failure


    Every now and then, when my computer is in sleep mode, it will restart due to the NTOSKRNL.exe driver crashing, a driver_power_state_failure. I've tried reinstalling Windows and updated all my drivers, but the issue persists. I've attached a screenshot of what BlueScreenView shows me when it analyzes the dump file. Attachment 171091
    I would appreciate any help with this. Laptop is HP Envy, model M1W82UA#ABA
      My Computer


  2. Posts : 4,550
    Windows 11 Pro 64-bit
       #2

    What ever software waking your computer from sleep state is the one causing the BSOD error, check the Event Viewer logs to found out what has wake your computer that cause the BSOD.

    Open the Event Viewer by typing Event Viewer into Start Menu.
    View Event ID 1 and 42 for Wake and Sleep
    "They are Event 1 and Event 42 (wake and sleep, respectively).
    Open the Event Viewer and expand "Windows Logs" then click on the 'System' event log.
    Right-click, and then choose "Filter Current Log".
    Input the event id 1 and 42 number into input box above the "Task category" input box.
    In the "Event sources" window, click the drop-down and put a check-mark beside "Power-Troubleshooter" and"Kernel-Power" and then click "OK.
    You will see listing of wake & sleep events and look at the the "General" tab at the very bottom for each Event ID 1 for wake events the wake source will be shown it will be display at the "Wake Source: " entry.
    Last edited by FreeBooter; 06 Jan 2018 at 06:16.
      My Computer


  3. Posts : 21
    Windows 10
    Thread Starter
       #3

    FreeBooter said:
    What ever software waking your computer from sleep state is the one causing the BSOD error, check the Event Viewer logs to found out what has wake your computer that cause the BSOD.

    Open the Event Viewer by typing Event Viewer into Start Menu.
    View Event ID 1 and 42 for Wake and Sleep
    "They are Event 1 and Event 42 (wake and sleep, respectively).
    Open the Event Viewer and expand "Windows Logs" then click on the 'System' event log.
    Right-click, and then choose "Filter Current Log".
    Input the event id 1 and 42 number into input box above the "Task category" input box.
    In the "Event sources" window, click the drop-down and put a check-mark beside "Power-Troubleshooter" and"Kernel-Power" and then click "OK.
    You will see listing of wake & sleep events and look at the the "General" tab at the very bottom for each Event ID 1 for wake events the wake source will be shown it will be display at the "Wake Source: " entry.

    I tried this, but the only wake and sleep events occur hours before the crash itself. I rand the HP Hardware test and it looks like the Video Memory is the issue.
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please run this log collector and post a zip into the thread:
    log collector v2-beta06.zip

    The software products Whocrashed and Bluescreenview can analyze dumps. The tools that we use can perform a deeper analysis of the dump files as we can run various commands on the files to debug them.

    Open the HP bios UEFI diagnostics by powering on the computer and repetitively clicking the F2 key.
    Open the HP UEFI diagnostic logs.
    Using a camera or smart phone camera take a picture and post the image into the thread.
    If there are any problems posting an image please use one drive or drop box share links.
    HP has the log information to decipher their codes.
      My Computer


 

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