Windows 10: Random BSODs and restarts while idle

  1.    05 Jan 2018 #1

    Random BSODs and restarts while idle


    Recently my computer has started restarting itself and/or crashing when not in use. As long as I have something active and in use, like a youtube video or a game running, it will not crash or restart at all; it only restarts when I leave it idle. For example, just now I left my computer alone for a half hour to make food, and when I came back, it had restarted and a new dump file was made (1/5/2018). I know it isn't a heat issue, both my GPU and CPU barely go above 50C even in use, and my memory usually stays below 40%.
    Here's the zip for all my recent dump files.
    DESKTOP-U3OR4FH-Fri_01_05_2018__95737_65.zip.
      My ComputerSystem Spec


  2. Posts : 3,148
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       05 Jan 2018 #2

    Hello ubuu,

    Welcome to TenForums

    The most recent crash (today) was recorded as a 0x124 bugcheck (hardware error). Earlier crashes were for different causes; the one on 2 Jan was possibly memory corruption, the previous one was due to a critical process that died but there was no information as to the cause.

    With this background I am going to suggest you run a series of diagnostic checks on your hardware. Please report back on the results.



    Random BSODs and restarts while idle STOP 0x124 Troubleshooting Random BSODs and restarts while idle
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    Random BSODs and restarts while idle ONE Random BSODs and restarts while idle
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85C).





    Random BSODs and restarts while idle TWO Random BSODs and restarts while idle
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight or longer. We're looking for zero errors here. Even a single error will indicate RAM failure.





    Random BSODs and restarts while idle THREE Random BSODs and restarts while idle
     HDD TEST

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.




    Random BSODs and restarts while idle FOUR Random BSODs and restarts while idle
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85C).
      My ComputersSystem Spec

  3.    05 Jan 2018 #3

    I ran all four tests, as well as chkdsk and the standard windows memory diagnostic and perfmon. All of them came back fine, I would attack the perfmon report but html attachments aren't allowed.
      My ComputerSystem Spec


 

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