Windows 10: BSOD with multiple error codes on HP Spectre360/Win10

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  1. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Jan 2018 #21

    When running the chkdsk commands that require reboot the percent will stop in the teens until the scan/test has completed. When all of the other troubleshooting steps have been completed you can run the chkdsk /x /f /r on all drives.
      My ComputerSystem Spec

  2.    04 Jan 2018 #22

    This is the log file for my first BSOD today (!)
    https://www.dropbox.com/s/8swsush15e...14_68.zip?dl=0

    This is a link to the only chkdsk log that exists for today - I ran a chkdsk on my Recovery partition (D - it appears fine
    https://www.dropbox.com/s/x3umyi0983...ent3.evtx?dl=0

    However, despite running chkdsk /x /r /f c: several times (at least 5), each with a reboot, and a startup that checks about 13% of the disk (takes 5-7 minutes then the computer boots normally - it is solid state) there is no log that exists - So I don't think the C drive has been looked at yet -
      My ComputerSystem Spec


  3. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Jan 2018 #23

    Please update the thread as you make progress with the installations and un-installations and the steps in post #10.
    Were the latest BSOD before or after the AV un-installation?
    The latest BSOD when debugged did not display a misbehaving driver.
    Allow the Memtest86+ to complete 8 or more passes and the more the passes the better the test.
    Use a camera or smart phone camera to take a picture and post an image into the thread.

    Download and install HP UEFI diagnostics version 6.5.
    After all of the prior tests and steps have been completed please run this tool overnight.
    Method:
    Power on the computer and repetitively click the F2 key.
    Run the UEFI diagnostics in loop until failure mode.
    The test is designed to abort for problems and display an error code.
    If you start the testing in the evening wait for 2 or more loops. If the test is still in progress the next day that is a good sign. Then press the keyboard escape key to abort the testing and view the logs to confirm the test results.
    Report the results into the thread.
      My ComputerSystem Spec

  4.    04 Jan 2018 #24

    The latest BSOD occurred AFTER the uninstallation of the AV software.
    Will run Memtest86+ overnight tonight
    C
      My ComputerSystem Spec

  5.    04 Jan 2018 #25

    I've been trying to figure out the Memtest thing for a bit. I have created a USB boot file per the tutorial, but can't figure out what to do when I restart in BIOS mode - please walk me through that - I am not seeing an option (with F9 to use the USB key). Sorry, I'm a pain.
      My ComputerSystem Spec


  6. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Jan 2018 #26

    On all computers there are keys to open the BIOS boot options menu. And there are keys to open the BIOS.

    List of PC brands with their corresponding hot-keys

    For HP computers repetitively clicking the F9 key should open the BIOS boot option menu.
    Then you can choose the device to boot from.

    For HP computers repetitively clicking the F2 key should open the BIOS UEFI diagnostic menu to run the HP UEFI diagnostics.

    For HP computers repetitively click the F10 key should open the BIOS to change any of the BIOS settings. It also should allow you to navigate to the HP UEFI diagnostics.



    Methods used to use Memtest86+ when initial attempts fail:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials

    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials

    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled

    Memory problems. - Microsoft Community

    MemTest86+ - Test RAM BSOD Tutorials
      My ComputerSystem Spec

  7.    05 Jan 2018 #27

    I can get into the BIOS at start-up.
    F9 gives me the following Boot Device Options:
      My ComputerSystem Spec

  8.    05 Jan 2018 #28

    OS Boot Manager (UEFI)
    Boot from EFI file
    Neither of those seems to work

    F10 gives me the BIOS Setup menu
      My ComputerSystem Spec


  9. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jan 2018 #29

    1) Find a flash drive that you can format (8GB or larger)
    2) Create a bootable windows 10 iso:
    Download Windows 10
    3) Insert the windows 10 iso into any USB port.
    4) Open file explorer > look for the flash drive > post the drive letter
    5) Restart the computer and repetitively click the F9 key
    6) Use a camera or smart phone camera to take a picture and post an image into the thread.
      My ComputerSystem Spec

  10.    05 Jan 2018 #30

    The flash drive is E:

    Link to high res photo:
    Dropbox - mvimg_20180105_121034.jpg
    Last edited by Coreycutler; 05 Jan 2018 at 12:43.
      My ComputerSystem Spec


 
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