BSOD with multiple error codes on HP Spectre360/Win10

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  1. Posts : 19
    Win10
    Thread Starter
       #11

    Thank you - on it (in the am)
      My Computer


  2. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    The tests that can be done overnight are:

    chkdsk /x /f/ /r
    Memtest86+ version 5.01
    HD Tune full error scan
      My Computer


  3. Posts : 19
    Win10
    Thread Starter
       #13

    Steps 1-5 done. All good.


    Microsoft Windows [Version 10.0.16299.125]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Users\Administrator>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Users\Administrator>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.125

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Users\Administrator> powercfg -h off

    C:\Users\Administrator>
      My Computer


  4. Posts : 19
    Win10
    Thread Starter
       #14

    Steps 6-12 completed

    chkdsk event logs (2 runs - I am not sure they were complete):
    Dropbox - Event1.evtx
    Dropbox - Event2.evtx

    Thank you
      My Computer


  5. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    There was corruption on the drive file system on the first scan and it suggested chkdsk /scan.
    Was the first command only chkdsk without any other switches? (no f, or r?)
    Was the second chkdsk command chkdsk /scan or chkdsk /spotfix or chkdsk /f or chkdsk /r or chkdsk /x /f /r?

    If possible overnight run the chkdsk command again as: chkdsk /x /f /r c:
    When the results are viewed in the event viewer use the mouse to highlight > copy > paste into the thread or use a one drive drop box share link.
      My Computer


  6. Posts : 19
    Win10
    Thread Starter
       #16

    HDTune Screenshots
    Dropbox - HDTune.pptx

    Memtest86 tonight -
      My Computer


  7. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    If there are other drivers please use the syntax: chkdsk /x /f /r c: or chkdsk /x /f /r d: and change the drive letter to the applicable drive letter seen in file explorer. Please run this command to check all drives and please run HD Tune on all drives.
      My Computer


  8. Posts : 19
    Win10
    Thread Starter
       #18

    Will do -
    I am not sure the chkdsk scans were complete - they did not take long. Were run with the /x /f /r tags.
    trouble was getting the scan to run at all because "the volume is in use by another process". I've signed out of my own account and logged in as an admin but I think that is the problem
      My Computer


  9. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    When using the chkdsk commands they can be run while the drive is not locked or while it is locked.
    The locking allows a better assessment and fix of the drive file structure.

    This is what should be seen when using the chkdsk /x /f /r switches:


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: y
    reboot

    This command can take many hours on a HD. For a SSD it is substantially shorter.
      My Computer


  10. Posts : 19
    Win10
    Thread Starter
       #20

    Done this several times - the chkdsk seems to stop at 13% and then the computer boots normally - only takes 5 minutes for the entire process and the event does not appear in the log - the events are all from yesterday.
    I can't seem to find another process to stop to allow the chkdsk to run immediately
      My Computer


 

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