The logs indicate that Avast and Malwarebytes are still installed.
There were also event log entries for Mcafee in December.
To uninstall these AV applications:
1) Malwarebytes:
use control panel
2) Avast:
Avast Uninstall Utility | Download aswClear for Avast Removal
3) McAfee: Antivirus Software, Internet Security, Spyware and Malware Removal McAfee
4) Turn on Windows defender
5) Uninstall then reinstall the Dell support assistant
6) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
7) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
8a) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
8b) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
9) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
10) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
11) Click analyze > look for dead or deaddead in the results > post the results into the thread
12) Run the DM log collector after all of the above steps and post a zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums
13) Open administrative command prompt and type or copy and paste:
14) sfc /scannow
15) dism /online /cleanup-image /restorehealth
16) chkdsk /scan
17) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
18) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
19) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
20) shutdown /r (you will reboot the computer so that it is in clean boot)
21) Evaluate the performance on your computer in clean boot during typical use.
22) Are the boots faster or slower?
23) Are the shutdowns faster or slower?
24) How has the video performance changed? Is it better, worse, or the same?
25) How has the freezing changed? Is it better, worse, or the same?
26) Continue using clean boot indefinitely to monitor performance.
27) type: control in the left lower corner search > click on control panel > click on large or small icons > click on troubleshooting > on the left pane click on view all > run the following windows troubleshooters:
a) Hardware and Devices
b) Video Playback
c)) Playing Audio > open audio enhancements > play test sounds > advanced > change sample rate > test multiple sample rates
d) Recording Audio
28) For each troubleshooter make sure that advanced is clicked to apply repairs automatically.
29) For each troubleshooter click on view detailed information.
30) Report any problems using images that were fixed or not fixed.
Code:
Event[3146]: Log Name: System Source: Display Date: 2017-12-30T14:48:32.565 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: JodieConsulting Description: Display driver igfx stopped responding and has successfully recovered.
Code:
Event[3000]: Log Name: System Source: Service Control Manager Date: 2017-12-28T20:50:54.847 Event ID: 7031 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: JodieConsulting Description: The Dell SupportAssist Agent service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.
Code:
avastsvc.exe Non disponible 2900 8 Non disponible Non disponible 02/01/2018 13:21 Non disponible Non disponible Non disponible
Code:
avastui.exe c:\program files\avast software\avast\avastui.exe 1848 8 200 1380 02/01/2018 13:21 17.9.3761.0 10,57 Mo (11 080 896 octets) 21/12/2017 20:19
Code:
avastui.exe c:\program files\avast software\avast\avastui.exe 3748 8 200 1380 02/01/2018 13:52 17.9.3761.0 10,57 Mo (11 080 896 octets) 21/12/2017 20:19
Code:
ashsha64 17.9.3761.0 1,68 Mo (1 757 400 octets) 21/12/2017 20:19 AVAST Software c:\program files\avast software\avast\ashsha64.dll
Code:
aswhooka 17.9.3.19960 209,55 Ko (214 576 octets) 21/12/2017 20:19 AVAST Software c:\program files\avast software\avast\x64\aswhooka.dll
Code:
avastui 17.9.3761.0 10,57 Mo (11 080 896 octets) 21/12/2017 20:19 AVAST Software c:\program files\avast software\avast\avastui.exe
Code:
snxhk64 17.9.3761.0 356,11 Ko (364 656 octets) 21/12/2017 20:19 AVAST Software c:\program files\avast software\avast\snxhk64.dll
Code:
mbshlext 3.0.0.26 1,97 Mo (2 063 488 octets) 13/11/2017 14:03 Malwarebytes c:\program files\malwarebytes\anti-malware\mbshlext.dll
Code:
Malwarebytes Service MBAMService Arrêté Automatique Propre processus "c:\program files\malwarebytes\anti-malware\mbamservice.exe" Normal LocalSystem 0