Dell Inspiron 15 7537 freezes, can't open task manager, must reboot

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  1. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Please re-post these images:

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    1a) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    1b) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    2) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread


    3) Place the computer in safe mode:
    https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

    4) Open Whocrashed > above analyze click on tools > crash dump test > type: ACCEPT
    reboot into normal boot
    run whocrashed analyze > post results into the thread
    submit new zip: log collector v2-beta06.zip
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    For the audio with yellow icon and black exclamation mark in device manager > right click > update driver
    If the yellow triangle disappears the step is completed.
    If the yellow triangle does not disappear > right click > uninstall > click action > scan for hardware change
    re-run the audio troubleshooter

    Run the full Dell diagnostics and report results into the thread:
    Support for Inspiron 7537 | Diagnostics | Dell US
      My Computer


  3. Posts : 7
    Windows 10 Home
    Thread Starter
       #13

    As you can see below there are no yellow icons and black exclamation marks in device manager

    Attachment 171392Attachment 171393Attachment 171394Attachment 171395

    The laptop has not froze up since last Thursday. I will perform the safe mode step and get back with you. Thanks for all of your help.

    Paul
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    2) For windows error reporting change startup type from manual to automatic > for service status click start > click ok > reboot

    3)
    Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    4) Run HDTune: http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials
      My Computer


 

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