BSOD While browsing internet and blue screen never restarts after 100%


  1. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
       #1

    BSOD While browsing internet and blue screen never restarts after 100%


    I've been blue screening for a week and a half now on and off. The first time it happened I was just browsing the web. It gave me the blue screen and said it was collecting info. The percentage reached 100% but never restarteed, so I held down the power button to restart. I think the problem is my second hard drive. The main hard drive I use is the C:\ drive, but I have another hard drive (B:\ drive) that had my old Windows installation. I use this B:\ drive purely as storage. Sometimes my computer doesn't recognize it, so I think there might be a problem with it that is causing Windows to blue screen. I can provide more info upon request.
      My Computer


  2. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #2

    The zip file is empty, please try it again. If still empty, try our beta collection tool which you can get from the bottom of this link:

    Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #3

    Ztruker said:
    The zip file is empty, please try it again. If still empty, try our beta collection tool which you can get from the bottom of this link:

    Blue Screen of Death (BSOD) Posting Instructions
    Ok I redid the collection using the beta tool. I've attached it to this reply.
      My Computer


  4. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #4

    That's better but no dumps. Are you running a program that cleans your hard drive, like CCleaner? If so, stop using it until this is resolved as you are deleting files we need to resolve the problem. I don't see it in the list of installed software but thought I'd check anyway.

    There should have been a 12/28/2017 6:48 PM C:\Windows\Minidump\122817-51640-01.dmp file.

    Event log shows a seven day hole from 12/23 to 12/30 when the computer was not used.

    Code:
    Event[55512]:
      Log Name: System
      Source: Disk
      Date: 2017-12-23T07:24:01.322
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-PNPLNPE
      Description: 
    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error.
    
    Event[55513]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2017-12-30T14:14:59.058
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PNPLNPE
      Description: 
    The operating system started at system time ?2017?-?12?-?30T20:14:58.499490100Z.
    The Event log shows a tom of errors like:

    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error

    so it's pretty likely that hard drive has a serious problem.

    Run HDTune to test your hard drive(s)

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    You can also try the various options available with chkdsk.
      My Computers


  5. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #5

    Ztruker said:
    That's better but no dumps. Are you running a program that cleans your hard drive, like CCleaner? If so, stop using it until this is resolved as you are deleting files we need to resolve the problem. I don't see it in the list of installed software but thought I'd check anyway.

    There should have been a 12/28/2017 6:48 PM C:\Windows\Minidump\122817-51640-01.dmp file.

    Event log shows a seven day hole from 12/23 to 12/30 when the computer was not used.

    Code:
    Event[55512]:
      Log Name: System
      Source: Disk
      Date: 2017-12-23T07:24:01.322
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-PNPLNPE
      Description: 
    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error.
    
    Event[55513]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2017-12-30T14:14:59.058
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PNPLNPE
      Description: 
    The operating system started at system time ?2017?-?12?-?30T20:14:58.499490100Z.
    The Event log shows a tom of errors like:

    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error

    so it's pretty likely that hard drive has a serious problem.

    Run HDTune to test your hard drive(s)

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    You can also try the various options available with chkdsk.
    Ok here are the results of HDTune. I am going to restart my laptop now and the command "chkdsk C: /f" will run. After that, I can redo the beta tool to see if it will create a dmp file.
    Attachment 170760

    Attachment 170761

    Attachment 170762
      My Computer


  6. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #6

    If you have more than one hard drive, run HDTUNE on all of them.
      My Computers


  7. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #7

    Ztruker said:
    If you have more than one hard drive, run HDTUNE on all of them.
    Ok so I ran on the other hard drive (B:\ drive) and it looks very problematic. The results are listed below, but I'm not sure how this is causing the problem because it isn't my main drive. I don't run Windows from this drive, I only use it as a large storage space really.


    The error scan:
    Attachment 170794

    The health scan didn't return anything:
    Attachment 170795


    The benchmarks results:
    Read
    Attachment 170796

    Write
    Attachment 170797
      My Computer


  8. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #8

    It's still connected to the system and being accessed on a regular basis. It's where all the errors in even viewer were coming from.

    Disconnect it for now and see if that makes any difference.
      My Computers


  9. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #9

    Ztruker said:
    It's still connected to the system and being accessed on a regular basis. It's where all the errors in even viewer were coming from.

    Disconnect it for now and see if that makes any difference.
    Ok I'll remove it, but just to be clear: you want me to physically remove drive and then just go about my regular use and wait for another blue screen?
      My Computer


  10. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #10

    Yes, disconnect the power and signal cables.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:39.
Find Us




Windows 10 Forums