Windows 10: BSOD While browsing internet and blue screen never restarts after 100%

  1.    30 Dec 2017 #1

    BSOD While browsing internet and blue screen never restarts after 100%


    I've been blue screening for a week and a half now on and off. The first time it happened I was just browsing the web. It gave me the blue screen and said it was collecting info. The percentage reached 100% but never restarteed, so I held down the power button to restart. I think the problem is my second hard drive. The main hard drive I use is the C:\ drive, but I have another hard drive (B:\ drive) that had my old Windows installation. I use this B:\ drive purely as storage. Sometimes my computer doesn't recognize it, so I think there might be a problem with it that is causing Windows to blue screen. I can provide more info upon request.
    BSOD While browsing internet and blue screen never restarts after 100% Attached Files
      My ComputerSystem Spec


  2. Posts : 5,660
    Windows 10 Pro X64 16299.192
       30 Dec 2017 #2

    The zip file is empty, please try it again. If still empty, try our beta collection tool which you can get from the bottom of this link:

    Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  3.    01 Jan 2018 #3

    Ztruker said: View Post
    The zip file is empty, please try it again. If still empty, try our beta collection tool which you can get from the bottom of this link:

    Blue Screen of Death (BSOD) Posting Instructions
    Ok I redid the collection using the beta tool. I've attached it to this reply.
    BSOD While browsing internet and blue screen never restarts after 100% Attached Files
      My ComputerSystem Spec


  4. Posts : 5,660
    Windows 10 Pro X64 16299.192
       02 Jan 2018 #4

    That's better but no dumps. Are you running a program that cleans your hard drive, like CCleaner? If so, stop using it until this is resolved as you are deleting files we need to resolve the problem. I don't see it in the list of installed software but thought I'd check anyway.

    There should have been a 12/28/2017 6:48 PM C:\Windows\Minidump\122817-51640-01.dmp file.

    Event log shows a seven day hole from 12/23 to 12/30 when the computer was not used.

    Code:
    Event[55512]:
      Log Name: System
      Source: Disk
      Date: 2017-12-23T07:24:01.322
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-PNPLNPE
      Description: 
    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error.
    
    Event[55513]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2017-12-30T14:14:59.058
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PNPLNPE
      Description: 
    The operating system started at system time ?2017?-?12?-?30T20:14:58.499490100Z.
    The Event log shows a tom of errors like:

    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error

    so it's pretty likely that hard drive has a serious problem.

    Run HDTune to test your hard drive(s)

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    You can also try the various options available with chkdsk.
      My ComputersSystem Spec

  5.    03 Jan 2018 #5

    Ztruker said: View Post
    That's better but no dumps. Are you running a program that cleans your hard drive, like CCleaner? If so, stop using it until this is resolved as you are deleting files we need to resolve the problem. I don't see it in the list of installed software but thought I'd check anyway.

    There should have been a 12/28/2017 6:48 PM C:\Windows\Minidump\122817-51640-01.dmp file.

    Event log shows a seven day hole from 12/23 to 12/30 when the computer was not used.

    Code:
    Event[55512]:
      Log Name: System
      Source: Disk
      Date: 2017-12-23T07:24:01.322
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-PNPLNPE
      Description: 
    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error.
    
    Event[55513]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2017-12-30T14:14:59.058
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PNPLNPE
      Description: 
    The operating system started at system time ?2017?-?12?-?30T20:14:58.499490100Z.
    The Event log shows a tom of errors like:

    The IO operation at logical block address 0x1981678 for Disk 1 (PDO name: \Device\00000077) failed due to a hardware error

    so it's pretty likely that hard drive has a serious problem.

    Run HDTune to test your hard drive(s)

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    You can also try the various options available with chkdsk.
    Ok here are the results of HDTune. I am going to restart my laptop now and the command "chkdsk C: /f" will run. After that, I can redo the beta tool to see if it will create a dmp file.
    Click image for larger version. 

Name:	image.png 
Views:	10 
Size:	64.0 KB 
ID:	170760

    Click image for larger version. 

Name:	image.png 
Views:	5 
Size:	99.1 KB 
ID:	170761

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	64.0 KB 
ID:	170762
      My ComputerSystem Spec


  6. Posts : 5,660
    Windows 10 Pro X64 16299.192
       03 Jan 2018 #6

    If you have more than one hard drive, run HDTUNE on all of them.
      My ComputersSystem Spec

  7.    03 Jan 2018 #7

    Ztruker said: View Post
    If you have more than one hard drive, run HDTUNE on all of them.
    Ok so I ran on the other hard drive (B:\ drive) and it looks very problematic. The results are listed below, but I'm not sure how this is causing the problem because it isn't my main drive. I don't run Windows from this drive, I only use it as a large storage space really.


    The error scan:
    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	64.2 KB 
ID:	170794

    The health scan didn't return anything:
    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	47.9 KB 
ID:	170795


    The benchmarks results:
    Read
    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	66.0 KB 
ID:	170796

    Write
    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	74.3 KB 
ID:	170797
      My ComputerSystem Spec


  8. Posts : 5,660
    Windows 10 Pro X64 16299.192
       04 Jan 2018 #8

    It's still connected to the system and being accessed on a regular basis. It's where all the errors in even viewer were coming from.

    Disconnect it for now and see if that makes any difference.
      My ComputersSystem Spec

  9.    04 Jan 2018 #9

    Ztruker said: View Post
    It's still connected to the system and being accessed on a regular basis. It's where all the errors in even viewer were coming from.

    Disconnect it for now and see if that makes any difference.
    Ok I'll remove it, but just to be clear: you want me to physically remove drive and then just go about my regular use and wait for another blue screen?
      My ComputerSystem Spec


  10. Posts : 5,660
    Windows 10 Pro X64 16299.192
       04 Jan 2018 #10

    Yes, disconnect the power and signal cables.
      My ComputersSystem Spec


 

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