BSoD has Incapacitated Computer - Cannot Reboot

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  1. Posts : 163
    Windows 10 Version 1709 as of 01-21-218

    BSoD has Incapacitated Computer - Cannot Reboot

    I cannot reboot my Dell Computer, and I have disconnected it. I am now using a different computer.
    Is there a way for me to salvage the BSoD incapacitated computer? As soon as I turn it on, I get BSoDs

    I receive the general error code: 0xc0000017

    I get other error comments:

    IQRL Not Less or Equal
    System Thread Exception not Handled
    PFN List Corrupt
    Boot mgr Image is Corrupt
    Memory Management
    Fault in Non-Paged Area
    Unexpected Store Exception
    Kmode Exception Not Handled
    DPC Watchdog Violation

    When the computer was intermittently functioning, I would often get "Not Responding" shutdowns for a few seconds. Sometimes the screen would go completely blank, and I would have to unplug it and restart it.

    Thanks for any help
      My Computer

  2. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    You can try using bootrec from the Command Prompt of a Windows 10 Installation Disc/Flash drive, see if that allows you to boot.

    Do you have a Windows 10 install disc or flash drive? If not: Windows 10 ISO download

    I recommend creating a flash drive to boot from but you you can create a DVD if necessary.

    Boot the flash drive or DVD. Start the install.

    1. Select Troubleshoot then Advanced Options and lastly Command Prompt.

    2. In the Command Prompt window, enter the following lines and press Enter after each line:

    bootrec.exe /scanos
    bootrec.exe /rebuildbcd
    bootrec.exe /fixmbr
    bootrec.exe /fixboot

    Exit the install and reboot. See if that resolves your boot problem.
      My Computers

  3. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter

    Thanks for the suggestion Ztruker.

    I have Windows 7 Professional on the computer I am now using. Is Windows 7 compatible with what you are suggesting? Do I have to have Windows 10 on the computer I am currently using in order to download the Windows 10 ISO you suggest?

    I have an empty Flash Drive and USB Ports.

    Which of the Options below would you recommend? They come from the "Window 10 ISO Download" you suggested.

    •Option One: To Download Windows 10 Home or Pro ISO using Media Creation Tool
    •Option Two: To Download Windows 10 Education ISO using Media Creation Tool
    •Option Three: To Directly Download Windows 10 ISO from Microsoft
    •Option Four: To Directly Download Windows 10 Insider Preview ISO from Microsoft
    Last edited by Writer; 29 Dec 2017 at 15:08.
      My Computer

  4. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    You can download with the Windows 7 computer.

    I'd go with Option Three: To Directly Download Windows 10 ISO from Microsoft
      My Computers

  5. Posts : 258
    Windows 10 Pro

    Worth running a Hard Drive test just incase :)
      My Computer

  6. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter

    Thanks for the follow-up, Ztruker.

    I just found out that the Flash Drive has to be 8GB. I'll have to go shopping.

    The following website gave me that information:

    Download Windows 10

    For Kingtez1984:

    I've never run a Hard drive Test. I'd probably have to be able to boot the computer before doing that.
      My Computer

  7. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    It should fit on a 4GB drive since it will still fit on a single layer DVD. Try it, nothing to lose.
    I use 16GB or 32GB since that's all I have any more.

    Edit: Nope, will not fit on a 4GB flash drive any more, just tried it.
    Edit#2: Yes it will. I had a bad 4GB flash drive.
    Last edited by Ztruker; 31 Dec 2017 at 19:19.
      My Computers

  8. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter

    For Ztruker:

    I bought a 16GB Flash Drive at Office Depot in St. Petersburg, FL for $5.34. I downloaded Windows 10, 32 bit; it took about 5 hours to download. It registers only 2.73 GB. I have a telephone-line DSL provider.

    I connected the Dell BSoD computer, and plugged in the Flash Drive to a USB Port, and it still does not reboot. It only shows the Dell Logo; 745 Series Dell, and Bios Revision 2.6.6 From here it usually goes to a BSoD screen and then freezes up.

    I'm not sure what the File Allocation Table is for the BSoD computer. Could it possibly be an FAT 64 bit?

    It's a Dell PC; the Serial Number is 4T97CD1; the model number is DCNE; it was manufactured on 07-25-2007
    Last edited by Writer; 31 Dec 2017 at 14:13.
      My Computer

  9. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit

    Each computer manufacturer has a keyboard key to boot to a device:
    List of PC brands with their corresponding hot-keys
    If it is a custom computer you will need to temporarily change the BIOS boot order so that the USB drive is on top.
    For Dell power on the computer and repetitively click the F12 key and select external USB hard drive.
    If it does not boot to the external USB hard drive using the F12 key then temporarily change the bios boot order.
    If that does not work there are additional troubleshooting steps in the BIOS.
      My Computer

  10. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    May be a EFI/GPT system.

    Why did you download the 32 bit version? That Dell is almost certainly a 64 bit system running a 64 bit version of Windows 10.

    Anyway, try creating the flash drive for EFI/GPT using Rufus. I know you can do it manually but I don't have the instructions and why bother when Rufus will do it for you. You have the ISO, right? Insert the flash drive then run Rufus 2.18 (current version).

    Attachment 170318

    First browse for the ISO file, then select GPT partition scheme for UEFI. Must do it in that order. Once that completes, insert it in the Dell then power it up. Press F12 as soon as you see that option at the bottom right of the screen. That should bring up the Boot Options menu. Select the Flash drive from the menu and you should be able to boot into the Windows 10 installation.

    Again though, why did you download the 32 bit Windows 10? Your Dell almost certainly has 63 bit Windows 10 on it.
      My Computers


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