Windows 10: BSoD has Incapacitated Computer - Cannot Reboot

Page 6 of 7 FirstFirst ... 4567 LastLast

  1. Posts : 5,660
    Windows 10 Pro X64 16299.192
       08 Jan 2018 #51

    A problem with the OS will not affect the hardware or BIOS. That is a separate problem. Do you have another keyboard you can try in the BSOD computer?
      My ComputersSystem Spec


  2. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       08 Jan 2018 #52

    @Ztruker


    I tried another keyboard but got the same results. I tried it with a GoldTouch -- an ergonomic keyboard.

    Now, it freezes on the Dell Logo page -- the so-called Splash Page. When the Dell Logo page does load, when I press the F-12 and F-2 Keys, it does not bring up the Boot Device Menu or Setup.

    Both times I downloaded Windows 10 ISO, the number of kilobytes was exactly the same. This would be an indication that the software is not corrupted.

    At this point, I am going to give up. I bought a refurbished Dell Series 745 computer on Ebay. I'll have to buy a version of Microsoft Word to go with it; I'll buy Word 2016.

    It appears that the BSoD software had completely disabled the BIOS.

    I thank you and zbook for all of your suggestions. I don't think the people at Office Depot or anyplace else could solve the problem, and I'm sure it would end up costing me more than buying a different computer plus Word.
      My ComputerSystem Spec


  3. Posts : 5,660
    Windows 10 Pro X64 16299.192
       08 Jan 2018 #53

    One last thing to try before you give up. Power off, remove the CMOS battery then power up and try F2. Start tapping it every second or so as soon as the Dell logo appears. If you can get into Setup, insert the flash drive, load setup Defaults, press F10 tyo save and exit, then tap F1`2 every second or so as soon as you see the Dell logo.

    See what these steps do. WOn't take long to try.

    The CMOS battery is not required for the computer to function. It's needed to remember the setup configuration.
      My ComputersSystem Spec


  4. Posts : 14,177
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jan 2018 #54

    Failure to boot can be Windows or hardware.
    Ubuntu/Linux can be used as a boot option.
    A Ubuntu bootable flash drive is created and boots a non-problematic computer.
    If this drive is then successful booting the problematic computer it then indicates that there was a problem with Windows.
    If this drive fails to boot the problematic computer it then indicates that there is a problem with the hardware settings or the hardware.

    Ubuntu tutorials
      My ComputerSystem Spec


  5. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       08 Jan 2018 #55

    @Ztruker & @zbook


    I tried removing the CMOS battery, etc., but the computer reacted the same as before. The message that came up was:

    Performing automatic IDE configuration....

    It also told me that the date and time were not set.

    The Ubuntu option looks to be quite complicated; I might try it at some later date. For now, I'll be waiting for the delivery of the computer I bought on ebay.

    Thanks again guys for all of your suggestions.
      My ComputerSystem Spec


  6. Posts : 5,660
    Windows 10 Pro X64 16299.192
       08 Jan 2018 #56

    I should have told you to set the date and time when I said to Load defaults. Both need to be done.
      My ComputersSystem Spec


  7. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       09 Jan 2018 #57

    @Ztruker


    Things have gotten so bad that I have not been able to access Setup or the Device Boot Menu. So I was not able to reset the time or do anything else.
      My ComputerSystem Spec


  8. Posts : 5,660
    Windows 10 Pro X64 16299.192
       09 Jan 2018 #58

    Look carefully at the system board with a flash light. Look for any capacitors that are bulging or leaking. It sounds to me like the system board has gone bad.

    Examples here: pictures of bulging or leaking capacitors on system boards
      My ComputersSystem Spec


  9. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       10 Jan 2018 #59

    @Ztruker


    You are right! There are two capacitors near the front, on the system board, that are very corroded on the top. I was not able to pull them out. They might be soldered on the bottom side. It looks like the mother board would have to be taken out and worked on. The cost would likely be upwards of $100.
      My ComputerSystem Spec


  10. Posts : 14,177
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Jan 2018 #60

    If possible use a camera or smart phone camera to take pictures and post images into the thread.
      My ComputerSystem Spec


 
Page 6 of 7 FirstFirst ... 4567 LastLast

Related Threads
Computer Randomly Freezes until Reboot in BSOD Crashes and Debugging
My computer ever since replacing the Motherboard has been having new set of issues not relating to a bluescreen at all this time just the system will randomly freeze up at different times like opening a twitter profile, facebook profile or a...
Hi there! Well... after thinking I had my reboot problems fixed, today I had this issue... I was just browsing using Firefox, and suddently, the mouse lagged, just before the system rebooted unexpectedly. This happened before... but strangely,...
I am getting a suspicious looking dialog which says Hardware settings have changed and reboot is required. It does not look like a normal dialog and I suspect it might be malicious. Anyone else seen this 110462Thanks.....
Solved Computer won't reboot after defragmentation in Performance & Maintenance
Hi. I have a computer which has Windows 10 on it (this was free upgraded from Windows 8 installed). I recently did a Windows defragmentation on it and the computer said it had to restart to finalise which I did. However, it wouldn't shut down, so...
I am lost as to what to do at this point. The system will not run sfc scan now. It will just say it cannot complete this operation. I have done chkdsk C: /f /r /x and it shows all kinds of corruptions and then says Failed to lo transfer logged...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:57.
Find Us