Windows 10: BSoD has Incapacitated Computer - Cannot Reboot

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  1. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       02 Jan 2018 #21

    For Zbook:

    I'll look into the matter of formatting a Flash Drive.
    I'll also look into the matter of creating a Boot Recovery Flash Drive.

    I'll buy another Lexar 16-GB 2.0 Flash Drive tomorrow. They're on sale for $5.34 at Office Depot.


    Regarding the points below from Post # 14:

    1. Try another USB stick
    When you wrote this, I had downloaded the 32-bit Windows ISO, which did not work. Since then, I downloaded the 64-bit version, and it doesn't work.

    2. Try all USB ports (2.0 and 3.0)
    Both of my computers are older, and they only have 2.0 USB Ports. The BSoD one has six Ports, all 2.0. I have read that 3.0 USB Ports are Blue on the inside whereas the 2.0 Ports are Black. As indicated above, the Lexar 16-GB Flash Drive is a 2.0 -- I think that's why they are on sale.

    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    I'll have to find out what and where a Legacy option is.

    4. Turn off temporarily fast boot, secure boot, CSM if enabled
    I'll need to switch power to the BSoD computer and go into Setup to see if I can find Fast Boot, Secure Boot, and CSM.

    Thanks for the follow-up.

    As indicated above, I am not a Techie, and I have to research the definition of many acronyms, as well as how they function. I likely will not have anything to report until tomorrow late afternoon.

    If I am not able to reboot the BSoD computer, I am prepared to buy another one. I can have the one I am now using as backup in case there is another emergency such as this one.
    Last edited by Writer; 02 Jan 2018 at 19:29.
      My ComputerSystem Spec


  2. Posts : 5,703
    Windows 10 Pro X64 16299.192
       02 Jan 2018 #22

    Can you capture the Rufus window just before you click on Start to begin writing the flash drive, and posting it here please.
      My ComputersSystem Spec


  3. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       03 Jan 2018 #23

    1) See if you can find some flash drives that you can format.
    Under Properties: The File System for the Lexar 16-GB 2.0 it says: FAT32 (This must be the type of formatting.)
    Do you mean that I should find Flash Drives that are not formatted? Should I format these Flash Drives myself?
    All of the older Flash Drives I have read, under "File System", only FAT; one of them reads: NTFS


    2) Create a boot recovery flash drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    At this website, I downloaded >Winpese-x86-....iso< I copied it to a Flash Drive and tried to boot the BSoD computer -- it didn't work.

    3) If you have additional flash drives create them for:
    a) memtest86+ version 5.01
    b) Ubuntu/Linux: Ubuntu tutorials

    I don't have any additional Flash Drives right now, but I'll buy another Lexar 16 GB soon. The weather is very bad today, so I didn't go shopping.

    From Earlier:

    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    I looked under Setup in the BSoD computer, and the term Legacy only came up once: "LegacySelect Features." There was no option that would allow me to switch to Legacy.

    4. Turn off temporarily fast boot, secure boot, CSM if enabled
    I turned off "Fast Boot," but it would not boot using any of the software.
    I could not find "Secure Boot" and "CSM"


    I was able to download Rufus 2.18 from the MajorGeeks.Com - MajorGeeks website with no problems.
    I copied it to a Flash Drive and tried to boot the BSoD computer with it, but it didn't work.

    From Ztruker:
    Can you capture the Rufus window just before you click on Start to begin writing the flash drive, and posting it here please.
    I don't understand this request. I downloaded the Rufus software to my alternate computer, then I copied the Rufus Download to a Flash Drive; I inserted the Flash Drive into the BSoD computer and pressed the power button. I tapped on F-12, got the "Boot Device Menu," highlighted the "USB Device" and clicked on Enter. It did not boot.
    Last edited by Writer; 03 Jan 2018 at 11:38.
      My ComputerSystem Spec


  4. Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Jan 2018 #24

    At times OP may use a 32 or 64 GB flash drive to backup files.
    The Windows 10 iso and other bootable software may format the drive before installing the software.
    This would lead to a loss of the files already on the drive.
    So a drive that you can format was suggested so that there was no surprise loss of files on the drive.

    The BIOS of each computer varies by manufacturer and model.
    Using a camera or smart phone camera please take pictures of the BIOS menus and post images into the thread.
      My ComputerSystem Spec


  5. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       03 Jan 2018 #25

    The Underlined Text is from zbook:

    At times OP may use a 32 or 64 GB flash drive to backup files.

    I only backup documents; however, I think I should backup Microsoft Word 13 because now I'm just working with Wordpad on my alternate computer.

    The Windows 10 iso and other bootable software may format the drive before installing the software.
    This would lead to a loss of the files already on the drive.
    So a drive that you can format was suggested so that there was no surprise loss of files on the drive.


    The website that I downloaded Windows ISO from advised that all files would be deleted before the download, that's one of the reasons that I bought a new Flash Drive. The other reason was that the only free Flash Drive I had was 2GB, and the website said that I needed at least 8 GB.

    The BIOS of each computer varies by manufacturer and model.
    Using a camera or smart phone camera please take pictures of the BIOS menus and post images into the thread.


    Regarding BIOS:

    I do not get any BIOS menus. When I try to boot, the only thing I get is the Dell Logo Page.

    On the Dell Logo Page it says:
    OptiPlex 745 Series
    BIOS Revision 2.6.6

    In Setup, I ran a Diagnostics Check: For the first time, the following message came up:

    Previous attempts at booting this system have failed at checkpoint [WRIT]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.

    Hard Drive Diagnostics
    Drive 0: ST 380815AS - PASS
    Drive 1: TSSTcorp CD-RW/DVD-ROM TS-H493B- Diagnostics Not Supported
      My ComputerSystem Spec


  6. Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Jan 2018 #26

    On the computer find the product or serial number.
    Open the Dell website: Support | Dell US

    Enter the serial or product number > post the URL or hyperlink into the thread.

    DELL hardware testing: Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US


    See if you able to run built in diagnostics.

    If you cannot find a BIOS menu, run diagnostics, boot from a widnows 10 iso, or boot from a boot recovery flash drive it may require contacting Dell.
      My ComputerSystem Spec


  7. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       03 Jan 2018 #27

    The Serial Number is: 4T97CD1

    Support for OptiPlex 745 | Diagnostics | Dell US

    I don't know where to go from this point.

    The Error Code that I got a few days ago is: 0xc0000017
    However, they are looking for an Error Code with four digits followed by four more digits.

    The best clue I have is that "the system failed at Checkpoint [WRIT], but I haven't found a way to look this up at the Dell Support website.
      My ComputerSystem Spec


  • Posts : 33,096
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       03 Jan 2018 #28

    Writer said: View Post
    The Serial Number is: 4T97CD1

    Support for OptiPlex 745 | Diagnostics | Dell US

    I don't know where to go from this point.

    The Error Code that I got a few days ago is: 0xc0000017
    However, they are looking for an Error Code with four digits followed by four more digits.

    The best clue I have is that "the system failed at Checkpoint [WRIT], but I haven't found a way to look this up at the Dell Support website.
    This give any more info? And BTW....that code is 4 digits followed by 4 digits. They are "Hex" digits and "c" counts as a "digit"....just for your info...

    https://www.google.com/url?sa=t&rct=...X4H2vVd2tjbX27
      My ComputersSystem Spec


  • Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       03 Jan 2018 #29

    At the website posted above, the person who inquired at Dell Support said the Technicians replied that they had no idea what Checkpoint [WRIT] meant. This is, of course, not very encouraging.

    From zbook:
    If you cannot find a BIOS menu, run diagnostics, boot from a windows 10 iso, or boot from a boot recovery flash drive it may require contacting Dell.

    I had a "chat" with a Dell Technician, and he informed me that the Warranty on this computer ran out on 07-26-2010. I could get further assistance, however, I would have to pay for it. How much was not stated.
    Last edited by Writer; 03 Jan 2018 at 15:10.
      My ComputerSystem Spec


  • Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Jan 2018 #30

    Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


    The link for the Dell computer displays 4 models: (please indicate the computer model structure)
    Mini tower
    Desktop
    Small form factor
    Ultra small form factor
      My ComputerSystem Spec


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