Windows 10: BSOD - Generic memory error

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  1. Posts : 5,703
    Windows 10 Pro X64 16299.192
       31 Dec 2017 #11

    Bummer, but pretty definitive testing for sure.

    Good luck and a Happy New Year.
      My ComputersSystem Spec

  2.    01 Jan 2018 #12

    Happy new year!

    Sadly I'm back, and it looks like the problem wasn't fixed after all...
    Although the PC did work OK for several hours yesterday, within 30 minutes of being on today it showed a BSOD again. This is the memory dump: https://drive.google.com/open?id=13BY_pXlkdwvUN4ewf9bSAqzFBtsvUvRN
    This is the memtest screenshot: https://drive.google.com/open?id=11a...3Xx0UNZwO4d6h9
    I hope this helps shed some more light?
    I now have drive verifier running so I'll post any updates from this.



    Many thanks,
    Steve
      My ComputerSystem Spec

  3.    01 Jan 2018 #13

    Again names memory management.

    What is the exact memory configuration of your system?

    In your profile you have mentioned 11 gb ram?

    Do you have different memory modules in your system?
    Did you recently add some new (different) RAM to your system?

    What happens if you run your system with only 8 GB of RAM?


    Also in the stacktext of the dumpfile is named ACPI and HALacpi.
    Code:
     STACK_TEXT:  
    ffff858a`bd6fadc8 fffff802`a781dc54 : 00000000`0000001a 00000000`00061941 ffffe201`453ee174 00000000`00000009 : nt!KeBugCheckEx
    ffff858a`bd6fadd0 fffff802`a77f2c72 : 00000000`00000024 00000000`00000001 ffffba04`35cdc010 fffff802`a76ddf01 : nt!MmAccessFault+0x129fc4
    ffff858a`bd6fafb0 fffff802`a760983b : 00000000`bf790430 00000000`00000000 00000000`00000024 ffffe201`453ed430 : nt!KiPageFault+0x132
    ffff858a`bd6fb140 fffff802`a7609711 : 00006c00`00012170 00000000`00000000 fffff799`40002018 00000000`00000008 : hal!HalpAcpiCheckAndMapTable+0x6f
    ffff858a`bd6fb190 fffff802`a7609d00 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpAcpiGetTableFromBios+0xf1
    ffff858a`bd6fb220 fffff802`a7609c21 : 00000000`00000000 00000000`4d44534d 00000000`00000000 00000000`00000000 : hal!HalpAcpiGetTableWork+0x9c
    ffff858a`bd6fb270 fffff802`a7609bd3 : 00000000`00000000 ffff858a`bd6fbc00 ffff958b`bb1817b0 00000000`00000001 : hal!HalpAcpiGetTable+0x41
    ffff858a`bd6fb2a0 fffff808`a4b9dd50 : 00000000`00000000 fffff802`a79db600 00000000`00000000 fffff802`a76c13bb : hal!HalAcpiGetTableDispatch+0x13
    ffff858a`bd6fb2d0 fffff808`a4b9dcea : ffff958b`bb1817b0 ffff858a`bd6fbcc0 ffff958b`bb1817b0 00000000`00000001 : ACPI!ACPIMapNamedTable+0x40
    ffff858a`bd6fb340 fffff802`a7bd8b95 : ffff858a`bd6fb405 ffff958b`bb1817b0 ffff958b`54465241 00000000`00000000 : ACPI!ACPIEnumMapTableHandler+0x2a
    ffff858a`bd6fb380 fffff802`a7b7a5bf : 00000000`0000004c 00000133`77085f10 00000000`00000000 00000000`00000000 : nt!ExpGetSystemFirmwareTableInformation+0xe5
    ffff858a`bd6fb3d0 fffff802`a7b797bb : 0000000d`058ff301 00000133`7706cc00 00007ff8`a7c7a040 00000133`77fecf90 : nt!ExpQuerySystemInformation+0xcef
    ffff858a`bd6fbc00 fffff802`a77f4553 : ffffba04`3f2ba040 00000000`00000000 ffffba04`3f2ba040 00000133`77099c20 : nt!NtQuerySystemInformation+0x2b
    ffff858a`bd6fbc40 00007ff8`d06c0504 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    0000000d`058fe2d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007
    Is your BIOS, chipsetdrivers, SATA etc. up to date on your system.
      My ComputerSystem Spec

  4.    01 Jan 2018 #14

    Hi, all drivers are up to date with the latest available. The bios firmware is 2008, and the last update was 2010, but I've not been able to get it to update. There is two different sets of ram in the machine and the last was installed some months back, so I assume it would be odd for this to suddenly throw up a problem, but I could be wrong I guess. It's weird how merest passed the ram 8 times using one graphics card yet it fails first test with another.
    I will try knocking it back to 8GB too.
      My ComputerSystem Spec


  5. Posts : 17,827
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Jan 2018 #15

    Please post a new zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums


    The memory dump when debugged displayed 1 misbehaving hardware driver:
    nvlddmkm

    Code:
    nvlddmkm nvlddmkm.sys Mon Nov 14 03:42:35 2016 (5829870B)



    1) See if you can find a friend, neighbor, relative, local computer store, etc. to swap the Nvidia video card.
    2) Test the prior card and the current card each in another computer.
    3) Test another card in this computer.
    Report the results into the thread.

    4) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:


    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download


    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID


    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    Samsung RAM:
    M378B5673FH0-CH9 2 GB x 2
    M378B5773DH0-CH9 2 GB x 2
    M378B2873DZ1-CF8 1 GB x 1
    M378B5673DZ1-CF8 2 GB x 1
    Last edited by zbook; 01 Jan 2018 at 23:44.
      My ComputerSystem Spec


 
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