Windows 10: Hard Shutdown whenever games are played within 5 min + low temps

  1.    24 Dec 2017 #1

    Hard Shutdown whenever games are played within 5 min + low temps


    Hello,

    My 2014 Razer Blade has always performed fine, but in the past few months every time I start a video game the computer will hard shut down after a few minutes. This is true even when playing WoW on the lowest settings and with stable 40-50 FPS up until the shutdown.

    After the shut down if I try to start it up again it will instantly shut back down until I wait a few minutes.

    I had thought this was a temp issue, but running GPU/CPU-z with logging shows temps for both the Nvidia 870M and CPU cores never going above 60-70C until the shutdown occurs.

    I checked the crash logs with bluescreenviewer and it appears to think an Nvidia GPU driver is causing the crashes, but I've fresh installed the drivers both manually and with Geforce experience and neither seems to solve the issue.

    I've tried adjusting in the Nvidia control panel to just run the computer with the 870M or the integrated Intel card, but neither seem to solve the problem. When running the Intel card it had bad artifacting as well.

    Logs are attached below.
    Hard Shutdown whenever games are played within 5 min + low temps Attached Files
      My ComputerSystem Spec


  2. Posts : 13,344
    Windows 10 Pro
       24 Dec 2017 #2

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  3.    24 Dec 2017 #3

    axe0 said: View Post
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    I've filled in that information more fully, but as this is a Laptop it doesn't have PSU/Cooling info beyond basic Razer details.
      My ComputerSystem Spec


  4. Posts : 5,701
    Windows 10 Pro X64 16299.192
       24 Dec 2017 #4

    I see a lot of these entries in the event log.
    Code:
    Event[1141]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2017-12-24T01:07:54.346
      Event ID: 105
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: psteele02-sf
      Description: 
    Power source change.
    Are you connected to a UPS and does it have a USB cable also connected to allow graceful shutdowns? If so that may be the cause. Try replacing the USB cable or completely removing it for now. If that doesn't help, try disconnecting from the UPS and plugging directly into a surge protector. Most UPSes has some ports that are just surge protected so you could try that.
      My ComputersSystem Spec

  5.    24 Dec 2017 #5

    Ztruker said: View Post
    I see a lot of these entries in the event log.
    Code:
    Event[1141]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2017-12-24T01:07:54.346
      Event ID: 105
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: psteele02-sf
      Description: 
    Power source change.
    Are you connected to a UPS and does it have a USB cable also connected to allow graceful shutdowns? If so that may be the cause. Try replacing the USB cable or completely removing it for now. If that doesn't help, try disconnecting from the UPS and plugging directly into a surge protector. Most UPSes has some ports that are just surge protected so you could try that.
    Hi there,

    I don't have it connected to a UPS - just to the charger and a wall socket. I think I have a spare power charger, so ill try using that + using a different wall socket to see if that helps.
      My ComputerSystem Spec

  6.    25 Dec 2017 #6

    Hard Shutdown whenever games are played within 5 min + low temps


    Had similar issues with my old laptop. It's most likely gpu overheating. If it's not a gpu cooling system malfunction, then your gpu is in its final days...
    Good or bad, laptops with Nvidia / ATI gpu exhibit such problems after some time (3+ years). That's why I choosed to replace my old laptop with one that has an Intel gpu. Far more reliable, and decent performance unless u are a heavy gamer...
    Unfortunately gpu repair is not a viable choice, since it will most likely show the same problems after 6-12 months due to re-soldiering problems...
    Good luck anyway, I was troubled with this for almost a year...
    Last edited by nichio; 11 Feb 2018 at 07:44.
      My ComputerSystem Spec


  7. Posts : 5,701
    Windows 10 Pro X64 16299.192
       25 Dec 2017 #7

    vlper said: View Post
    Hi there,

    I don't have it connected to a UPS - just to the charger and a wall socket. I think I have a spare power charger, so ill try using that + using a different wall socket to see if that helps.
    Good luck and Merry Christmas.
      My ComputersSystem Spec


 

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