Windows 10: Blue screen crash after loading web browser Solved

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  1.    23 Dec 2017 #1

    Blue screen crash after loading web browser


    so here is my issue. my computer for the last few days has been crashing after opening a web browser. I just loaded it into safe mode and didnt have that issue. before all these crashes i was using a USB wireless device to connect to the internet. and i noticed if i didnt have device in it wouldnt crash but also i couldnt access the internet. so i tried something different. i tethered my phone to the computer to get internet that way. internet was there but when i opened a browser it crashed into a blue screen with the codes like dcp_watchdog_violation or page_fault_in_nonpaged_area or driver_corrupted_expool. ok so now i load my computer into safe mode. was able to open browsers and use internet. still using my phone for internet. then i plugged in my wireless adapter and went to device manager. it had that yellow sign with an exclamation mark. saying something is wrong with driver or device. when i go to update driver it says its all up to date. and it is. (im not sure how to uninstall a device driver to load an older driver version) now i restart my computer out of safe mode into regular start up, with my phone for internet, i open a browser and it didnt crash and hasnt crashed yet. i have not connected the wireless adapter for fear of the crashes. oh and i have tried different browsers, google chrome my main browser, but i tried with internet explorer and computer still crashed.

    sorry for the jumbled words not very good at making reports such as these. any help would be greatly appreciated. If you need more information about this issue or clear up some of my mess i typed please feel free to ask. Thank you! DM Log attached.
    Blue screen crash after loading web browser Attached Files
      My ComputerSystem Spec

  2.    23 Dec 2017 #2

    well i feel really silly now. completely uninstalled the USB Wireless adapter driver. then plugged in the usb wireless adapter and works just fine. i do remember updating all my drivers a bit back and i guess the update for it was worse than the original plug and play. up until recently i had been using Ethernet. so had no idea the new driver was bad for my computer. crazy thought my whole system was nearly screwed.
      My ComputerSystem Spec


  3. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Dec 2017 #3

    Did you solve the problem yourself?
      My ComputerSystem Spec

  4.    23 Dec 2017 #4

    yeah i did. i thought it was something more severe than it was. thank you =]
      My ComputerSystem Spec


  5. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Dec 2017 #5

    There are many problems.
    They have not been solved.
    If you want help we can work on the problems.
      My ComputerSystem Spec

  6.    23 Dec 2017 #6

    ok sure. what problems may they be?
      My ComputerSystem Spec


  7. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Dec 2017 #7

    In the logs there were 25 BSOD mini dump files.
    So far 15 files have been debugged and there are many misbehaving drivers.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    5) Please list all of the antivirus products that are always on and those that are used manually.
      My ComputerSystem Spec

  8.    23 Dec 2017 #8

    ok scanning now.
    The antivirus's i use are
    Avast - Always on. Don't much care for this antivirus but i like having an extra scan to be sure things look alright
    Bitdefender - Always on. Do like this one because it seems to scan every darn file i got!
    Zemana - Always on. I do like this one a lot as well. Cleaned up some malicious software i stupidly contracted.
      My ComputerSystem Spec


  9. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Dec 2017 #9

    When there is more then 1 antivirus on they interfere with each other.
    The end result can be an infection when one software conflicts with the other.
    All of the AV need to be uninstalled during the troubleshooting.
    Windows defender should be the only active AV product on during the troubleshooting.
    Many of the BSOD mini dump files when debugged displayed misbehaving AV drivers.

    Avast Uninstall Utility | Download aswClear for Avast Removal
    Uninstall Bitdefender
    How Do I Easily Uninstall Zemana AntiMalware on My PC?
      My ComputerSystem Spec

  10.    23 Dec 2017 #10

    Ok. after i uninstall them and finish trouble shooting what is your recommendations for my antivirus and how should i use it/them? and should i uninstall and redo this scan?
      My ComputerSystem Spec


 
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