Windows 10: BSOD - IRQL not less or equal - Kernal Security check failure

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  1.    20 Dec 2017 #1

    BSOD - IRQL not less or equal - Kernal Security check failure


    Hi, this is my first time posting on a forum so apologies if I make any errors.
    About a week ago, I was forced to shut down to apply a MS update, after the update downloaded, I received a BSOD with the message in the title.
    I tried countless suggestions that I found on the internet, such as running memory checks, disabling graphics cards ETC, ETC... but to no avail.
    Eventually I reset my PC (as I did not have a restore point), the PC was fine for a day and then the same screen came up.
    I then restored again and tried to set the 'Metered Connection' up and stopped the updates service, however after a couple of day's the screen is back again.
    I'm at the point where I figure I need to take it to the shop to get sorted, but came across this forum on a search engine DESKTOP-GDIA0SJ-21_12_2017__05829_97.zip
    Any advice would be gratefully received as this is a very frustrating problem.

    I've currently restored again tonight so hopefully i will have a day or so before the update forces the crash on me again.

    Sincere thanks in advance for any advice

    Regards
    Mark
      My ComputerSystem Spec

  2.    20 Dec 2017 #2

    just as a subnote, i'm currently following some advice I found in another thread and going through the whole of my device manager and updating every driver. I havn't done this before so maybe this will solve the issue from re-occurring
      My ComputerSystem Spec


  3. Posts : 17,682
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #3

    Hi Mark Rolinson ,

    Welcome to Ten Forums BSOD forum.

    There was 1 BSOD mini dump file.
    When debugged it did not display a definitive misbehaving driver.
    The bugcheck was 139.
    Other event crashes displayed bugcheck A.

    For all tests / steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.

    Perform the following steps:
    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Run HDTune:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    7) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials


    8) Upgrade the BIOS: Support for Alienware 15 R2 | Drivers & downloads | Dell US
    1.2.4 > 1.3.12

    Dell Alienware 15R2/17R3 System BIOS BIOS 16 Aug 2017
    Category: BIOS Importance: Recommended
    Version: 1.3.12 ,1.3.12 Older versions Release Date: 16 Aug 2017
    File Name: Alienware_15R2_17R3_1.3.12.EXE [COLOR=#D74324 !important][/COLOR]
    File size: 8.85 MB
    Description: Dell Alienware 15R2/17R3 System BIOS






    Code:
    Event[566]:  Log Name: System  Source: Disk  Date: 2017-12-16T23:17:46.317  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-GDIA0SJ  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
    Code:
    16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff803fba81ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-8140-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-13046-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DC4.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DD4.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DE4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_b2e711bc1ee7da5e46b5827361feb958eb8c1a7_00000000_cab_048663c3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: ade4a283-2c08-44a5-a6c7-12dddfe93464
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff803f3a4dcdc
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-12531-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15921-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4853.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48A1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48B2.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c9777d5ecf37e366d0752c54a85ed6eadac5ed5_00000000_cab_0486240b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 35db7229-3009-428c-9b2d-55396deebb4d
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff803e3e81ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-3937-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-6671-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER24AE.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_28fcecb5ff7676c86547bb93b2ca50cce73895_00000000_cab_04862e7a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 00464e4a-e5c5-4465-abfc-f3b5a3b40d5b
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff803cd66dce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-6609-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-10734-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER346D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER348D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER348E.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_9bbb608badf7621f6842a02b1dd6893ad2209dfd_00000000_cab_048632a1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b6793641-b4f0-4621-9b9f-d3ae71aba8a8
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff803b2079ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-8031-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-11625-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37D8.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37E8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37F9.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_7886785986a3134a802df3915b7bd19872602680_00000000_cab_04861f09
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: ca05bc5d-2073-4601-9f2b-7f33ef8ae773
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff80369a7ece7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-8015-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-12046-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39CC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39DD.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_ffbf2ede97b44336ad25c3c2eaa147246de2b7f_00000000_cab_04866e52
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: aa13cad2-bdd6-4c5c-a419-ab869891ede9
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff8034c8e9cdc
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-4015-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5453-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22AB.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_7117e81345d798172fb6622ed94249221e721_00000000_cab_048655f8
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b81f9da0-2370-410e-a13a-a724a0bbda0e
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff80247c51cdc
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-3796-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5234-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1E65.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_8fce779eef5e7d75e8f5284c107ab5a9a56941_00000000_cab_04863550
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 109e3eac-a4d4-4db6-b72d-17bb2accf5aa
    Report Status: 2049
    Hashed bucket:16/12/2017 01:39    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff801eb676ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-3203-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5843-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2134.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_19fadba367eda6d7ec35777182a02d48338ed2a_00000000_cab_0485f5e6
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7ca2c027-6d16-4b63-858d-1f229530d920
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff8016aeecce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-11093-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-15343-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER471B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER472A.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER473B.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_7c39be7ad3a17ee75d3345bedbe4d352426e5a2_00000000_cab_04865462
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b6ed62cd-2b52-4610-a950-c03da6dfa1c7
    Report Status: 2049
    Hashed bucket:16/12/2017 01:39    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff80126074ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-7546-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-12781-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D58.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D68.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D69.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_ba4d85d9382f157f2b307f3d9d926f4bb71b682e_00000000_cab_0485f559
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 014ea0aa-d29d-4315-b43f-7cb5fa2f6b47
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff800efc6cce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-3703-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5453-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F20.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_6373681132355635f4fed1c4fcd858ed8969a6b_00000000_cab_04861f77
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6de274e8-1bda-4738-8e27-6cd10653ab2b
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff800bfce3ce7
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-3984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5656-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FBD.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_bb330a0c27db101faa9cc9354c3607a48c6ba_00000000_cab_04862488
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 693930e4-2014-44a2-a306-183a7fbe19dc
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: fffff604865bec60
    P4: fffff604865bebb8
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-3640-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5281-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FAD.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_1f12f98a62d78fef74cf66ae5790f062374bd37_00000000_cab_04864d4d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 97c24a81-90e3-4b0a-82c9-7088be580f6c
    Report Status: 2049
    Hashed bucket:21/12/2017 00:20    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: fffff40327b775c0
    P4: fffff40327b77518
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\122117-12437-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18531-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_139_603af06b6d142a62cc56fe441b493ef9aa1db1_00000000_030c53dc
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 52641f7d-84cf-41dc-86fc-2919bf4e37b1
    Report Status: 4
    Hashed bucket:21/12/2017 00:22    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: fffff40327b775c0
    P4: fffff40327b77518
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\122117-12437-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18531-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_603af06b6d142a62cc56fe441b493ef9aa1db1_00000000_cab_196a9e49
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 52641f7d-84cf-41dc-86fc-2919bf4e37b1
    Report Status: 2049
    Hashed bucket:16/12/2017 01:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: ffff8589dbc6f7d0
    P4: ffff8589dbc6f728
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121617-3921-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-5406-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F01.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_8dbfe1fd2b5ae85501142d835b89fcd7bdf72f_00000000_cab_04866450
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 55136978-61eb-4310-98f2-5b6820526281
    Report Status: 2049
    Hashed bucket:
      My ComputerSystem Spec

  4.    20 Dec 2017 #4

    Many thanks for the prompt response, I will start working my way through the routines you have suggested. 1st one is pasted below.
    Microsoft Windows [Version 10.0.16299.125]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>
      My ComputerSystem Spec

  5.    20 Dec 2017 #5

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.125

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
      My ComputerSystem Spec

  6.    20 Dec 2017 #6

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    549376 file records processed.
    File verification completed.
    36822 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    518 reparse records processed.
    626554 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    518 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    38590 data files processed.
    CHKDSK is verifying Usn Journal...
    33595784 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    236291472 KB total disk space.
    80479784 KB in 165718 files.
    123560 KB in 38591 indexes.
    0 KB in bad sectors.
    676396 KB in use by the system.
    65536 KB occupied by the log file.
    155011732 KB available on disk.

    4096 bytes in each allocation unit.
    59072868 total allocation units on disk.
    38752933 allocation units available on disk.

    C:\WINDOWS\system32>
      My ComputerSystem Spec


  7. Posts : 17,682
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #7

    1) Backup files to another drive or to the cloud
    2) Make a back up image using Macrium:
    3) Macrium Software | Macrium Reflect Free
    4) Place the backup image onto another drive or into the cloud
    5) Make a brand new restore point
    6) Read this information on Windows driver verifer (do not use the tool until its communicated in the thread)
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  •    21 Dec 2017 #8

    Click image for larger version. 

Name:	HD Tune Benchmark.PNG 
Views:	9 
Size:	85.1 KB 
ID:	169042
      My ComputerSystem Spec

  •    21 Dec 2017 #9

    Click image for larger version. 

Name:	HD Tune hard disck check.PNG 
Views:	9 
Size:	56.1 KB 
ID:	169043
      My ComputerSystem Spec

  •    21 Dec 2017 #10

    Click image for larger version. 

Name:	HDTune_Health_HGST____HTS721010A9E630.png 
Views:	9 
Size:	29.0 KB 
ID:	169044
      My ComputerSystem Spec


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