Repeated System Service Exception BSOD after recent Windows 10 Update

kcharp03 · 18 Dec 2017

Hi,

I have been having repeated System Service Exceptions BSOD over the past month. I tried removing the most recent Windows 10 updates and that seemed to make things worse. Updated video card driver and any other updates I could find without any success. I have also been receiving "Windows has detected an error in..." while playing Witcher 3 and GTA V recently, which began occurring at the same time as the BSOD, both of these run fine previously and I have had no other history of issues with this computer. If you need any more details please let me know.

Any help would be greatly appreciated!

Ztruker · 18 Dec 2017

The zip file you uploaded is empty. Please try again, running it as described in the link at the top of this thread.

kcharp03 · 18 Dec 2017

Hey, sorry about that. Reran the program (had to do it in safemod as it kept crashing with System Service Exception BSOD when I tried running the program, not sure if this compromise the data in the file)

Ztruker · 20 Dec 2017

That's better, thanks.

The 6:11PM and 6:13 dumps indicate a problem with farflt.sys.

Code:

ffff8005`15be1988  fffff803`b5981e40Unable to load image \SystemRoot\system32\DRIVERS\farflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for farflt.sys
*** ERROR: Module load completed but symbols could not be loaded for farflt.sys
 farflt+0x11e40

Driver Description: Malwarebytes Anti-Ransomware Protection

Driver Update Site: Downloads: https://www.malwarebytes.org/downloads/
Support: https://www.malwarebytes.org/support/

The 6:13PM dump also shows a problem with avipbb.sys.

Code:

ffff940c`9d08f0a0  fffff804`6c5c1e80Unable to load image \SystemRoot\system32\DRIVERS\avipbb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
 avipbb+0x21e80

Driver Description: Avira AntiVir

Driver Update Site: http://www.free-av.com/en/download/index.html

Uninstall Malwarebytes and Avira for now. Use the built in Windows Defender which is a good anti-virus program. See if that resolves your problem. If yes, stay with Windows Defender or if you feel you must have a different AV program, try one other than Avira.

You can also try installing the latest version of Malwarebytes Anti-malware.

Please run wiothout either for awhile to see if they are the cause of the problem though.

kcharp03 · 22 Dec 2017

Thanks for the response Ztrucker.

I uninstalled Avira and Malwarebytes and I have continued having issues. I have rerun the program and have attached the corresponding file.

I am considering resetting windows soon as my computer typically crashes within five minutes of starting. Nothing is necessarily triggering it, if it is left alone it will crash on its own. If you think there is an easier fix I will give it a try.

Thanks again for the help.

philc43 · 22 Dec 2017

The new dump file in the logs was not properly created and so does not add any further information. The logs show that a memory.dmp file was created in C:\Windows. Please share a link to that file via OneDrive or any other cloud storage (it will be too large to upload here) and we can look to see which drivers are implicated.

Code:

Event[6652]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2017-12-21T22:56:31.536
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-HP50BDV
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80346b04671, 0xffff808eb6d0ef10, 0x0000000000000000). 
A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 9cb5741d-a393-4f28-a3a1-fdffd33b5fe8.

kcharp03 · 22 Dec 2017

Hi philc43,

I believe this should be the corresponding data dump file, let me know if it isn't. Thanks

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

philc43 · 22 Dec 2017

No, that is the one already provided which is missing data. The one I am looking for has the filename memory.dmp in the C:\Windows directory.

kcharp03 · 22 Dec 2017

I did a search and I didn't find anything in my C drive that matched the description. I will rerun the program and see if it works properly, but I won't be able to do this until later in the day.

zbook · 22 Dec 2017

memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post a one drive or drop box share link into the thread