Windows 10: Black Screen/Crash on boot up

  1.    15 Dec 2017 #1

    Black Screen/Crash on boot up


    Hi All,

    I took advantage of all the Black Friday deals and built a new 8700k Coffee Lake PC. However, today I noticed after cold booting - right before getting to the Win10 login screen, my monitor went black. Almost like it lost signal - Screen went black, my monitor went into standby, then windows eventually rebooted.

    I fired up WhoCrashed and it's saying the crash was caused by a VIDEO_TDR_ERROR, which is apparently some sort of gfx card timeout. Here's an excerpt of what it says...

    On Fri 12/15/2017 8:18:47 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: nvlddmkm.sys (0xFFFFF80EB84B6028)
    Bugcheck code: 0x116 (0xFFFFDE0FC7D16010, 0xFFFFF80EB84B6028, 0xFFFFFFFFC000009A, 0x4)
    Error: VIDEO_TDR_ERROR
    I'm running the latest NVidia driver and since the computer is brand new, I'm wondering if I got a sketchy piece of hardware. This issue happens infrequently, so its hard to reproduce. Not sure where to even begin trying to track down the problem.

    Some things I've tried so far:
    • memtest86 - Left it go for one full pass with no errors
    • CPU/Memory stress test using Intel Extreme Tuning Utility for about 30 min
    • Furmark GPU stress test for about 30 min


    All of the above does not seem to trigger any issues. Nothing is overclocked in the UEFI or otherwise. Running everything at stock. When running stress tests I keep a close eye on temps with HWMonitor and everything appears to be staying cool.

    Any thoughts, ideas, or guidance would really be appreciated.

    Thanks
    Black Screen/Crash on boot up Attached Files
      My ComputerSystem Spec


  2. Posts : 20,849
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #2

    Hi eggbert74 ,


    Welcome to Ten Forums BSOD forum.

    There was 1 BSOD mini dump.
    When debugged it display 1 definitive hardware driver:
    nvlddmkm.sys
    The bugcheck was 116.
    The logs displayed other bugchecks: 117, 141
    VIDEO_TDR_FAILURE (116)Attempt to reset the display driver and recover from timeout failed.

    For all tests/steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.



    1) Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) Make sure that there is no over clocking while troubleshooting.

    8) Sometimes there are problems in the bios that produce bsod.
    9) To ensure that there are no improper bios settings please reset the bios.
    10) Sometimes there can be failure to boot after resetting the bios.
    11) So please make sure your files are backed up.
    12) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    13) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    14) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    15) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 32 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    If the test duration is too long you can remove 16GB RAM and test 16 GB RAM at one time to be able to test the MB multichannel capability
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    A VIDEO_TDR_ERROR always relates to the system's graphics card (TDR = Timeout Detection Recovery).
    This could be down to a number of reasons including:
    drivers
    heat
    power to the card
    a faulty PCI-e slot
    defective GPU

    Troubleshooting steps:
    Try later and/or earlier drivers
    Measure the GPU's temperatures at idle and under load
    Ensure the GPU is free from dust build up and that the fan is working correctly
    Reseat the GPU and check all connections are securely made
    Check PSU voltages in BIOS
    Try a different card in the system

    16) NVIDIA nvlddmkm.sys
    The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.
    The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.
    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA

    17) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    Aim for 1 hour testing.
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    Abort testing as needed for temperature changes, freezing, display artifacts, etc.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials
    Make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    18) What are the BIOS 3.3, 5 and 12 voltage values?
    What are the CPU voltage and frequency?

    19) Please run
    CPU-Z | Softwares | CPUID
    CPU-Z | Softwares | CPUID
    open it and make screenshots of the following tabs
    CPU
    Mainboard
    Memory
    SPD*
    Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.
    Please post each screenshot in your next reply/replies.

    20) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    21) For any BSOD please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums


    Code:
    Event[2201]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-12-15T20:19:09.758  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-47ISD8P  Description: Windows failed fast startup with error status 0xC0000001.
    Code:
    Event[2191]:  Log Name: System  Source: Display  Date: 2017-12-15T19:28:45.543  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-47ISD8P  Description: Display driver nvlddmkm stopped responding and has successfully recovered.Event[2192]:  Log Name: System  Source: Display  Date: 2017-12-15T19:29:11.818  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-47ISD8P  Description: Display driver nvlddmkm stopped responding and has successfully recovered.Event[2193]:  Log Name: System  Source: Display  Date: 2017-12-15T19:32:19.427  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-47ISD8P  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    12/16/2017 1:19 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 116
    P2: ffffde0fc7d16010
    P3: fffff80eb84b6028
    P4: ffffffffc000009a
    P5: 4
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\121517-6828-01.dmp
    \\?\C:\Windows\TEMP\WER-14281-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4094.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4095.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER40A5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_116_f6ef26cf2c8c6d13ec82472f8ad24113d27e3_00000000_cab_031040a2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 02e606ac-6678-407a-a8a9-73320cf37be2
    Report Status: 4
    Hashed bucket:
    Code:
    12/16/2017 1:19 AM    Windows Error Reporting    Fault bucket 0x116_TdrBCR:4:C000009A_Tdr:9_IMAGE_nvlddmkm.sys_Pascal_DmaCopy0, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 228cedd4-4315-4243-9ff6-562cdbb19beb
    
    Problem signature:
    P1: 116
    P2: ffffde0fc7d16010
    P3: fffff80eb84b6028
    P4: ffffffffc000009a
    P5: 4
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\121517-6828-01.dmp
    \\?\C:\Windows\TEMP\WER-14281-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4094.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4095.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER40A5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_116_f6ef26cf2c8c6d13ec82472f8ad24113d27e3_00000000_cab_22047464
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 02e606ac-6678-407a-a8a9-73320cf37be2
    Report Status: 268435456
    Hashed bucket:
    Code:
    12/16/2017 12:29 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 84a3bd74-a939-4f5d-9b00-0ad8e66bed63
    
    Problem signature:
    P1: 117
    P2: ffffde0fc839e4a0
    P3: fffff80eb7c0c584
    P4: 0
    P5: 2894
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171215-1928.dmp
    \\?\C:\Windows\TEMP\WER-545250-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A8C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A9C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A9D.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d45bc2b0cf63f1a862d8263a7f3f4eb78de73437_00000000_cab_135cb9f2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: eb27d6ca-2e7c-4ff1-8cc2-d1356a67b938
    Report Status: 268435456
    Hashed bucket:12/16/2017 12:29 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: bab4ff75-4d45-4b1c-a4a4-f564eca8d908
    
    Problem signature:
    P1: 117
    P2: ffffde0fc7cd64a0
    P3: fffff80eb7c0c584
    P4: 0
    P5: 17d4
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171215-1929.dmp
    \\?\C:\Windows\TEMP\WER-571562-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE26.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE28.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE39.tmp.txt
    \\?\C:\Windows\Temp\WERE624.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_ddb199ef64929b0c33ae94cf5157d99ebb8154_00000000_cab_29013e84
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5ca24b16-d794-41ea-9675-9e281fa6d7a3
    Report Status: 268435456
    Hashed bucket:
    12/16/2017 12:32 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: c527ad10-99bf-4653-beca-33eeab8d8451
    
    Problem signature:
    P1: 117
    P2: ffffde0fc7c564a0
    P3: fffff80eb7c0c584
    P4: 0
    P5: 17bc
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171215-1932.dmp
    \\?\C:\Windows\TEMP\WER-759218-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EDA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EEA.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EEB.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_73cd4f88f42b79eea823287b9e188449a2a1cf6_00000000_cab_12e3fc1d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 00610fc1-d708-4641-8c11-b8acd87ca734
    Report Status: 268435456
    Hashed bucket:
    12/15/2017 10:07 PM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: f2133b3c-df49-4734-82de-a4d78bd6c27b
    
    Problem signature:
    P1: 117
    P2: ffffdb00bf14b010
    P3: fffff80be1f9c584
    P4: 0
    P5: 444
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171215-1706.dmp
    \\?\C:\Windows\TEMP\WER-585000-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F80.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F80.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F81.tmp.txt
    \\?\C:\Windows\Temp\WER7F47.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_e858d1c904f2120d764bc47661d7bc45d3c670_00000000_cab_10d59bb7
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 98a1ddcf-5de7-4c1e-b7b3-12fa9002eb7c
    Report Status: 268435456
    Hashed bucket:
    Code:
    Name    NVIDIA GeForce GTX 1060 3GBPNP Device ID    PCI\VEN_10DE&DEV_1C02&SUBSYS_373A1458&REV_A1\4&25438C51&0&0008
    Adapter Type    GeForce GTX 1060 3GB, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1060 3GB
    Adapter RAM    (1,073,741,824) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll
    Driver Version    23.21.13.8859
    INF File    oem28.inf (Section136 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xDE000000-0xDF0FFFFF
    Memory Address    0xC0000000-0xD1FFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvlddmkm.sys (23.21.13.8859, 16.24 MB (17,025,992 bytes), 12/15/2017 9:58 PM)
    Code:
    nvlddmkm nvlddmkm.sys Tue Jun 27 15:02:17 2017 (5952B9C9)
    Last edited by zbook; 20 Dec 2017 at 01:30.
      My ComputerSystem Spec


 

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