Need help folks with a BSOD

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  1. Posts : 983
    Windows 7/64 Professional
       #1

    Need help folks with a BSOD


    What I have noticed so far.

    1. Firefox cache gets over 370000 then I get a BSOD.

    2. I get K mode Exception not handled.


    Attachment 168255

    I seems like I don't know how to post a zip file in this thread.
    Any guidance would be helpful.
    I have watched Kari's video 3 times.

    I will keep trying

    Jack
      My Computers


  2. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Jack, just follow the directions in the Attention box at the top of this thread. The zip file you uploaded contains just the dm_log_collector.exe file that you downloaded.

    Instructions here: Blue Screen of Death (BSOD) Posting Instructions

    That will generate a zip file that you can then upload and attach here in this thread.
      My Computers


  3. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #3

    I did follow the steps at the top of the page.
    I'm having problem when the command prompt is done gathering; How do I find the results, zip them and post.
    I'm unable to find the zip file the program created.

    I haven't ziped a file and put it in a post in 10 years.

    This is what I get.

    Attachment 168259

    Maybe I will have to wait for another BSOD.

    This is where the problem lies I thing.

    [QUOTE][5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxx.zip file on your desktop, and close/QUOTE]

    How do I save the information to my Desktop?

    Jack
    Last edited by Layback Bear; 14 Dec 2017 at 19:33.
      My Computers


  4. Posts : 14,897
    Windows 10 Pro
       #4

    Hi Jack,

    The tool creates a new temporary folder on your desktop, places all collected data in this folder, then the folder is zipped and the folder is deleted leaving a zip file on your desktop. This zip file is to be uploaded.

    However, I find it curious to see that no data can be collected. When was the last time you verified the system files with sfc?
      My Computers


  5. Posts : 111
    Microsoft Windows 10 Home 64-bit
       #5

    Jack, if you have moved" your desktop as I did the file will be in a new "desktop" under users, where the original was - hope that make sense.
      My Computer


  6. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #6

    Thanks folks for trying to help.

    I have not mover my desktop.
    I ran sfc /scannow several times with no problems found.
    I will do some more checking and post what I do and/or find.

    Note:
    I did run the built in BSOD on everything and Windows 10.
    It stated it found and repaired a Blutooth problem.


    Jack
      My Computers


  7. Posts : 14,897
    Windows 10 Pro
       #7

    Could you run the beta tool from Improving the Log Collection Script
      My Computers


  8. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #8

    Sure I will when I can find the tool.

    I found a lot of post talking about a better mehtod but no beta tool.
    Can you post me closer to the tool?

    Jack
      My Computers


  9. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #9

    Layback Bear said:
    Sure I will when I can find the tool.

    I found a lot of post talking about a better mehtod but no beta tool.
    Can you post me closer to the tool?

    Jack
    You will find the new tool is included at the end of the BSOD Posting Instructions. Download the zip file and extract it into a folder. Navigate to that folder and double click the log collector shortcut.
      My Computers


  10. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #10

    I using the tool here already and it's not working.

    Attention: Layback Bear

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

    Please do not post anything other than Windows 10 Blue Screen Of Death problems in this sectio
    Jack
      My Computers


 

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