Need help folks with a BSOD

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  1. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #11

    You need to scroll to the end of the posting instructions and make sure you click on the beta06 tool.
      My Computers


  2. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #12

    Last page, last post and at the bottom. That is the first place I should of looked.

    I downloaded the tool and ran it

    It states if I want to run this tool I need to

    WARNING: If you would like allow this script to run, please temporarily disable Controlled Folder Access in Windows
    Defender Security Center and then re-launch this script.


    At the present time I'm looking for the Controlled Folder Access.

    I'm new to Windows 10 so it's very difficult for me to find anything.

    Jack
      My Computers


  3. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #13
      My Computers


  4. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #14

    Well I found it thanks.

    Here is the zip I hope. I might have to wait for another BSOD.

    Attachment 168326

    Happy Days are here again; it works

    Jack
      My Computers


  5. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Also give this a try: log collector v2.zip
      My Computer


  6. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #16

    Layback Bear said:
    Well I found it thanks.

    Here is the zip I hope. I might have to wait for another BSOD.

    Attachment 168326

    Happy Days are here again; it works

    Jack
    Glad you got it working :)

    Now it turns out there is no crash mini-dump file saved but there is evidence that a memory.dmp file was created yesterday:

    Code:
    Event[10014]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-12-14T18:34:37.092
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Jack
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80240cc7070, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 195beda4-7fb6-48f7-a850-433f2869160e.
    Please upload this memory.dmp file (if you can find it) to OneDrive and provide a link to it so that we can examine it. It is also possible that you have something installed or a maintenance task that is deleting these crash dump files. I suspect it is CCleaner. You should change the settings in this program so that it does not delete memory dump files.
      My Computers


  7. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #17

    Sorry I don't use OneDrive or anything like it.

    I did clean things out using Disk Cleanup and Ccleaner.

    If and when I get a new BSOD I will post a new log.

    Thanks folks for all your help!

    Jack
      My Computers


  8. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #18

    Just got a new BSOD.

    Attachment 168473

    Jack
      My Computers


  9. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #19

    Jack, the dump shows a problem with farflt.sys.
    Code:
    ffff8081`847f6920  fffff809`feec1e50Unable to load image \SystemRoot\system32\DRIVERS\farflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for farflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for farflt.sys
     farflt+0x11e50
    Driver Description: Malwarebytes Anti-Ransomware Protection
    Driver Update Site: Downloads: https://www.malwarebytes.org/downloads/
    Support: https://www.malwarebytes.org/support/

    I suggest uninstalling Malwarebytes for now and see what difference that makes. Use the tool provided by MBAM to do this:
    mb_clean.exe

    If that helps you can try downloading and installing the latest version and see how that goes.
      My Computers


  10. Posts : 983
    Windows 7/64 Professional
    Thread Starter
       #20

    Thank you Rich. I will work on it and let you know.

    Jack

    Update:

    I remove Malwarebytes Premium and installed the free one. I will give it a try.

    Reason is after removing the Premium the new one would not install.
    It stated this computer is unable to install. But yet the free one would.

    Doing some more research because I have a Premium with life time activation.

    Jack
    Last edited by Layback Bear; 16 Dec 2017 at 14:36.
      My Computers


 

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