Windows 10: ks.sys bsod dell monitor webcam issue

  1.    13 Dec 2017 #1

    ks.sys bsod dell monitor webcam issue


    hello, new to the forums and rather than (hopefully) reinstalling everything again which I have done several times already I want to see if there is actually anything some one might be able to do. basically as the question explains I keep constantly getting BSOD any time I plug in my usb cord from my monitor having it to install the webcam drivers which makes It crash. It used to not be like this so that's what makes me confused.
    Please anything will help! I've had this problem for a long time and although its definitely not mandatory I would like to use the functions of my monitor again (I.e. I have a couple more usb plugs as well bedsides webcam).

    Thanks in advance.
    ks.sys bsod dell monitor webcam issue Attached Files
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,705
    Windows 10 Pro
       13 Dec 2017 #2

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  3.    19 Dec 2017 #3

    Sorry for getting back so late. I didn't get any notification emails that I had a response. Anyway here's my updated specs.

    Computer type PC/Desktop Computer Manufacturer/Model Number N/A OS Microsoft Windows 10 Enterprise 64-bit 15063 Multiprocessor Free CPU Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz Motherboard Gigabyte Technology Co., Ltd. H55-USB3 Memory 8.00 GB Graphics Card(s) NVIDIA GeForce GTX 1050 Ti Sound Card (1) NVIDIA High Definition Audio (2) NVIDIA Virtual Audio Monitor(s) Displays Dell SP2309W Screen Resolution 2048 x 1152 x 32 bits (4294967296 colors) @ 59 Hz Hard Drives (1) Seagate BUP BK USB Device (2) Samsung SSD 850 EVO 500GB (3) WDC WD10EACS-00D6B1 PSU CORSAIR HX Series CMPSU-620HX 620W ATX12V v2.2 and EPS12V 2. Case Thermaltake Armor Series VA8003BWS Black Full Tower Case Cooling ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel & AMD, Multi Keyboard ajazz the dark knight usb wired keyboard Mouse ajazz the dark knight usb wired mouse Internet Speed FIOS 50Mbps Antivirus Sophos Home Browser Firefox/Edge

    *edit* I added this all to my actual PC Spec spot in my post. It wasn't showing up until after I posted this so I apologize.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,705
    Windows 10 Pro
       19 Dec 2017 #4

    Your report states that you are using a Non Genuine copy of software
    This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputersSystem Spec

  5.    20 Dec 2017 #5

    oh ok. my friend installed it for me. im sorry.
      My ComputerSystem Spec


 

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