3 bugcheck crashes in 1 week. (The bugcheck was: 0x00000124 )

MrCvry · 11 Dec 2017

Hello, I've had this bugcheck error three times now and a Kernel-Power restart once over the past week. I am getting very worried, as I haven't changed any hardware or overclocked. After the first time (on the 3rd of December), I dusted the PC with compressed air because I read this issue could occur due to overheating and it was OK until the 8th of December when it happened again, and I realised that the problem may be much more severe than an overheating issue. It happened again yesterday (11th of December) and I knew I had to ask for help here.

The full bugcheck error from event viewer is:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffdd8824f1b8f8, 0x0000000000000000, 0x0000000000000000).

Ever since the first crash on the 3rd, when I boot sometimes the BIOS hangs at "verifying DMI pool data", which has made me open the case up and check if everything is seated properly. This has happened around 3-4 times this week.

System specs:
CPU: AMD FX 6300 3.5 Ghz
Mobo: GA-78LMT-USB3
RAM: 8GB DDR3 (sorry I can't remember the specifics)
GPU: Nvidia GeForce GTX 750 Ti
HDD: Toshiba 1TB HDWD110
PSU: (not sure, it came with the case which is a CoolerMaster)

The CPU, mobo, RAM, GPU and HDD were put together by me and were bought new in April of 2016. The PSU and case are from an older build.

I have attached the DM log. I manually looked through the minidump folder and I could only see 1 minidump. This bugcheck error has occured on 2 other occasions so there should be 2 other minidumps, but they're not there. I don't know why.

Thank you so much. I am very, very worried and I hope to have this solved.

Edit: I uploaded some screenshots showing idle temps. (CPU idle temps have always been inaccurate for some reason, but when I'm gaming the highest they go to is 55C)

philc43 · 11 Dec 2017

Hello MrCvry and welcome to Tenforums :)

This BSOD is hardware related as you can tell from its description.
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.

The error is reported by the CPU as a BUS error:

Code:

5: kd> !errrec ffffdd8824f1b8f8
===============================================================================
Common Platform Error Record @ ffffdd8824f1b8f8
-------------------------------------------------------------------------------
Record Id     : 01d37255533d9423
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/11/2017 7:55:01 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffdd8824f1b978
Section       @ ffffdd8824f1ba50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffdd8824f1b9c0
Section       @ ffffdd8824f1bb10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffdd8824f1bb10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffdd8824f1ba08
Section       @ ffffdd8824f1bb90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xf2000010000b0c0f

It would be good if we could get confirmation that this error is consistent so please post the logfiles again if you can capture more mini-dumps.

This type of error is observed by the CPU and usually points to a motherboard problem. If you also get a BSOD when running in safe mode it is a good confirmation that you have a hardware problem.

MrCvry · 11 Dec 2017

philc43 said:

Hello MrCvry and welcome to Tenforums :)

Thank you, Phil! I'll create new DM logs for every new crash. I was hoping it'd be a software issue, and not a hardware issue. What do you think could've caused this issue with the motherboard?

MrCvry · 11 Dec 2017

Sorry to bump the thread, but I was just wondering if resetting the CMOS or updating the BIOS would help with this kind of error?

philc43 · 11 Dec 2017

MrCvry said:

Sorry to bump the thread, but I was just wondering if resetting the CMOS or updating the BIOS would help with this kind of error?

You could try a BIOS update if there is one. It has been known to fix errors that appear as hardware issues. Nothing to lose by trying!

MrCvry · 11 Dec 2017

philc43 said:

You could try a BIOS update if there is one. It has been known to fix errors that appear as hardware issues. Nothing to lose by trying!

Ah, nevermind, the BIOS updates are quite old (from 2014) on the gigabyte website, so probably won't do any good.

philc43 · 11 Dec 2017

MrCvry said:

Ah, nevermind, the BIOS updates are quite old (from 2014) on the gigabyte website, so probably won't do any good.

Yep, you are already on the most recent :)

MrCvry · 13 Dec 2017

Crashed again just now. I've attached the DM log.

MrCvry · 16 Dec 2017

Crashed again.

zbook · 16 Dec 2017

The recurrent BSOD have all been bugcheck 0x124
Debugging: BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
Error Type : BUS error
Severity : Fatal

As philc43 noted these are often MB problems.

Code:

Event[1626]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-16T15:15:02.041  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-TITQKKQ  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.

Code:

Event[1336]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-13T19:05:40.563  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-TITQKKQ  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.

Code:

Event[1187]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-11T07:55:23.805  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-TITQKKQ  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.

Code:

Event[906]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-08T07:32:21.539  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-TITQKKQ  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.

Code:

Event[459]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-03T11:58:55.759  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-TITQKKQ  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.