BSOD ntoskrnl.exe CRITICAL_PROCESS_DIED

Ztruker · 20 Dec 2017

Why are dumps being automatically deleted or is that covered in previous posts in this thread? If so sorry, you can forget this question.

cabbagething · 21 Dec 2017

I think it might have to do with my rebooting of the laptop. Not sure why they were deleted otherwise.

One of the minidumps is available from the first post, but that's the only dump I've uploaded. I'll wait for another BSOD if it is needed.

cabbagething · 01 Jan 2018

Ok I've got another bluescreen when waking up the computer (bluescreen doesn't actually appear, computer just goes straight to reboot).

This one's caused by watchdog.sys+333e, bug check code 0x0000010e, crashed address is ntoskrnl.exe+1640e0.

DirectX Graphics MMS (dxgmms2.sys+17011) and Watchdog Driver (watchdog.sys+333e) are highlighted in red by Nirsoft's BlueScreenView (directx is on top, watchdog is below it)

Attached is the new zip with minidump, hope I've done everything right this time!

Ztruker · 02 Jan 2018

Latest dump indicates a problem with dxgmms2.sys.

Code:

BugCheck 10E, {2d, ffffb38e050b8470, ffffb38e050b8cc0, ffff8583efb3eed0}
*** WARNING: Unable to verify timestamp for dxgmms2.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms2.sys

Driver Description: DirectX Graphics MMS

Also shows a problem with your video device, which is the real cause of the DirectX problem above.

Code:

ffff8583`efb3e1b8  fffff800`9fdd1dc0Unable to load image \SystemRoot\System32\Drivers\dump_diskdump.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_diskdump.sys

You have Nvidia version 388.39 driver dated 12/055/2017. Their web site now has version 388.71 dated 12/20/2017.

Remove and install latest Nvidia drivers:

I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

Then do a custom install of only the NVidia graphics driver and the PhysX driver.

See if that gets rid of the problem.

cabbagething · 02 Jan 2018

Ok, I've ran DDU successfully while in Safe Mode as recommended, and reinstalled only the latest NVIDIA and PhysX driver. Will follow up if I still encounter any more issues.

Thank you Ztruker!

Ztruker · 02 Jan 2018

You're welcome, good luck.

If you do get another BSOD, run the collection program again and upload the zip.