Windows 10: Can't get video from - Maybe tied to Kaspersky Int

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  1.    08 Dec 2017 #1

    Can't get video from - Maybe tied to Kaspersky Int

    I see a lot of people have this problem - but I can't find a solution. I have no problem with video from any other source. However, I occasionally don't receive "stills" in my Gmail. It might have something to do with Kaspersky Internet Protection - but I can't verify that either. One OP said he installed Adobe Flash Player Square - but I haven't been able to find a place to download it. Wondering if anyone on this forum has solved the problem.
      My ComputerSystem Spec

  2. Posts : 6,067
    Windows 10 Pro Build 1709
       08 Dec 2017 #2

    Hi Nisko.

    Is this happening over all browsers, and if so which ones, or a specific browser?

    Maybe a better question, have you tried a browser with no extensions added?

      My ComputerSystem Spec

  3.    09 Dec 2017 #3

    Sorry, it took so long to reply - holidays, you know. I have the same problem with Chrome and Microsoft Edge (I haven't looked lately but will check again today). No, I haven't tried watching these videos with all extensions and add-ons disabled. Great idea! Is there a shortcut to disabling on Chrome and Edge and Firefox? I also have Firefox installed - but haven't been using it. I should try the same thing with that browser - today! Thanks for replying.
      My ComputerSystem Spec

  4. Posts : 6,067
    Windows 10 Pro Build 1709
       09 Dec 2017 #4

    Chrome is quick just in the settings. Three dots, more tools, extensions. Toggle off. A few clicks and your done.

    While you are in Settings, upper left corner, click three bars, click advance, Privacy and Security, Content settings. I have mind set not to play flash unless I approve but maybe they are making it a default. It is supposed to ask but I know that sometimes it doesn't.
      My ComputerSystem Spec

  5.    11 Dec 2017 #5

    Tried each extension one by one and I still can't view the video. However, occasionally, the video works. I'm lost on this one.
      My ComputerSystem Spec

  6. Posts : 6,067
    Windows 10 Pro Build 1709
       11 Dec 2017 #6

    While this might be a little revealing, the next one that doesn't play post and I will try.

    Did you review the setting in "Content". There is one there for Flash. I have set to ask but occasionally it doesn't ask and it doesn't play.

    You can retry with Flash set to always play.

    Post a link, if you wish and I will try.
      My ComputerSystem Spec

  7.    11 Dec 2017 #7

    Quick-Thinking Hero Cops of NYC Port Authority Bombing Identified | Fox News Insider

    I just turned off protection from Kaspersky Internet Protection and I can now see the videos. However, I have no idea which option in Kaspersky to modify.

    I also have a problem with videos (with audio) starting unexpectedly - and I have no idea what tab is generating the audio. Maybe there's an extension that would tell me that?
      My ComputerSystem Spec

  8. Posts : 6,067
    Windows 10 Pro Build 1709
       11 Dec 2017 #8

    On Kaspersky look for tracking protection or ad blocking.

    for sound on Chrome

      My ComputerSystem Spec

  9.    11 Dec 2017 #9

    Thanks for the feedback. It's late - I'll look for the switches in Kaspersky tomorrow - and install the beta of Chrome (if it's ready).
      My ComputerSystem Spec

  10. Posts : 6,067
    Windows 10 Pro Build 1709
       12 Dec 2017 #10

    That article is old. You should have the functionality already.
      My ComputerSystem Spec

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