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  1.    30 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit

    Outlook 2013 Error 0x800CCC13 Cannot connect to the network


    Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13 Cannot connect to the network

    • I've run ScanPST and fixed some errors
    • Tried starting Outlook in Safe Mode (Run | Outlook /safe)
    • Turned off Windows Firewall

    Still can't send.

    However, doing a test Send and Receive from the Outlook Account Settings did work.
      My ComputerSystem Spec
  2.    30 Jul 2015 #2
    Join Date : Mar 2014
    England
    Posts : 185
    Windows 10 Pro

    First create a new shortcut to Outlook 2013. Right click/Run As Administrator. Send/receive.

    If it works, it tells that it is the permissions. Then Right click /Compatibility/ Privilege Level/ Run This Program As Administrator. Send/Receive.

    If it works, it tells that it is the permissions.

    You could just leave it, OR, do this: got to C drive/ Program Files/ Microsoft Office/ Office 15 Folder/ Right Click/ Properties/ Security/ Administrators and Users All Checked Full Control. This should fix it permanently. Send/receive.

    Does this help?

    Taken from > Sending reported error - 0x800CCC13. Cannnot connect to the network. - Microsoft Community
      My ComputerSystem Spec
  3.    30 Jul 2015 #3
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by Windows Sniper View Post
    Does this help?
    Thanks, but I'd looked at that.

    I even deleted my Outlook Profile, although I then restored it from a registry export.
      My ComputerSystem Spec
  4.    30 Jul 2015 #4
    Join Date : Mar 2014
    England
    Posts : 185
    Windows 10 Pro

    Have you tried setting up the profile from scratch?

    It may not be able to connect due to authentication which is stored incorrectly within the registry?
      My ComputerSystem Spec
  5.    30 Jul 2015 #5
    Join Date : Jul 2015
    Posts : 8
    windows 10

    Just fixed the error!!!

    Try this command from an elevated command prompt (administrator)

    type - SFC /scannow

    It fixed some corrupt files from the install and emails now send!
      My ComputerSystem Spec
  6.    30 Jul 2015 #6
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by Windows Sniper View Post
    Have you tried setting up the profile from scratch? ...
    Yes, just tried that
      My ComputerSystem Spec
  7.    30 Jul 2015 #7
    Join Date : Jul 2015
    Posts : 12
    Windows 10

    Windows 10 Outlook Error


    I have the same problem having upgraded last night.

    Quote Originally Posted by nigelmercier View Post
    Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13 Cannot connect to the network

    • I've run ScanPST and fixed some errors
    • Tried starting Outlook in Safe Mode (Run | Outlook /safe)
    • Turned off Windows Firewall

    Still can't send.

    However, doing a test Send and Receive from the Outlook Account Settings did work.
      My ComputerSystem Spec
  8.    30 Jul 2015 #8
    Join Date : Jul 2015
    Posts : 12
    Windows 10

    Stuart3380 - IŽd like to try that to see if it works for me, but not too techy, so could you tell me how I send an elevated prompt? where I go to do this? Thank you!

    Quote Originally Posted by stuart3380 View Post
    Just fixed the error!!!

    Try this command from an elevated command prompt (administrator)

    type - SFC /scannow

    It fixed some corrupt files from the install and emails now send!
      My ComputerSystem Spec
  9.    30 Jul 2015 #9
    Join Date : Jul 2015
    Posts : 8
    windows 10

    Quote Originally Posted by Rachelfree View Post
    Stuart3380 - IŽd like to try that to see if it works for me, but not too techy, so could you tell me how I send an elevated prompt? where I go to do this? Thank you!
    In the search bar type CMD you will now see command prompt. Right click and run as administrator. the type the entry and press enter and let the scan run
      My ComputerSystem Spec
  10.    30 Jul 2015 #10
    Join Date : Jul 2015
    Posts : 12
    Windows 10

    Thanks Stuart3380, just tried that and it says I must be an administrator running a console session in order to use the sfc utility. This is my personal laptop, so do I somehow need to log in as the administrator (Thanks so much for your help by the way! )

    Quote Originally Posted by stuart3380 View Post
    In the search bar type CMD you will now see command prompt. Right click and run as administrator. the type the entry and press enter and let the scan run
      My ComputerSystem Spec

 
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