Windows 10: Outlook live mail freezem fail etc.

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  1. Caledon Ken's Avatar
    Posts : 10,689
    Windows 10 Pro x64 Build 1803
       21 Nov 2017 #11

    Is this coming up in Edge, IE or both.

    For IE you clear all the browsing data, do this again if the message appears, then windows key + R, type inetcpl.cpl, enter. Click on "Advance Tab", at bottom of advance tab click on Reset. Then start IE, click on gear upper right, the click on "Manage Add-ons". There are four categories over on left of window that opened.

    For Tool Bars disable the ones you don't recognize, right click, then disable. For the other categories, right click and remove the ones you don't use / recognize.

    Let it sit for the 30 minutes and see if it reappears.

    For Edge you need to reset it. If another member believes this can be solved another way please advise.

    Reset Microsoft Edge to Default in Windows 10


    Ken
      My ComputerSystem Spec

  2.    22 Nov 2017 #12

    Outlook live mail and problem


    Hi Ken, Seems that it is occurring on both IE and Edge. Not entirely certain as I use both (mostly Edge) and when it starts I am distracted and haven't paid attention to the browser at that moment as I am shutting down, etc. I'll report if I determine that. I'll do what you suggest with IE. How to reset Edge? Many thanks, Roving
      My ComputerSystem Spec

  3.    22 Nov 2017 #13

    Hi Ken, I just noticed that I overlooked the link to resetting Edge in you previous email. I'll follow those instructions if the thing pops up again. Thanks, Roving
      My ComputerSystem Spec

  4.    24 Nov 2017 #14

    Outlook Live mail freeaze, etc


    [QUOTE=Caledon Ken;1214132]Is this coming up in Edge, IE or both.

    For IE you clear all the browsing data, do this again if the message appears, then windows key + R, type inetcpl.cpl, enter. Click on "Advance Tab", at bottom of advance tab click on Reset. Then start IE, click on gear upper right, the click on "Manage Add-ons". There are four categories over on left of window that opened.

    For Tool Bars disable the ones you don't recognize, right click, then disable. For the other categories, right click and remove the ones you don't use / recognize.

    Let it sit for the 30 minutes and see if it reappears.

    For Edge you need to reset it. If another member believes this can be solved another way please advise.

    Reset Microsoft Edge to Default in Windows 10
      My ComputerSystem Spec

  5.    24 Nov 2017 #15

    Outlook Live mail freeze, etc and virus problem


    Hi Ken, Yesterday afternoon I used Edge exclusively.I left it unattended for and hour or so and sure enough the message popped up (the I had sent to you previously) and the verbal message began about being infected etc. As you had suggested I had cleaned the Outlook browser history and all others and then had checked Add ons and other three elements you mentioned and had nothing in any of them that was unusual and had only one add on for Last Pass, which has been there for two years.

    I took your suggestion and loaded Firefox and will be using it exclusively for some days to see if anything new occurs. It is fast just as they advertise, and is mostly familiar. What might I do with Edge? Wasn't really too excited about it so I don't need it.

    Again, your help is certainly appreciated! Dick (roving)
      My ComputerSystem Spec

  6.    24 Nov 2017 #16

    roving said: View Post
    Hi Ken and all. While I am in the process of seeing if my changes etc to IE and Edge and Outlook.mail are doing any good I'll mention this:Attachment 165003 This attached warning has appeared each time I leave the comp untended for 30 or more minutes, more or less. It says a bit more, but this is the gist of it. This has happened a few times over the past couple of weeks. I just CtrAltDel and sign out and restart and all is well for some time. I have run and re-run Defender and Malwarebytes and they find nothing. I haven't done any searching of any kind for a long time to expose myself to any such that I can remember. How can I get rid of this pest, as regular defenses don't do it? Maybe I should have started a new post for this. Roving.
    With this popup.....you may well be infected....absolutely do not call the number. More than likely it's a scam from a particular website you visit. If in fact this is on your system....it's in the OS rather than the browsers being used. The browsers are just relaying the message.

    All that being said, I would run Malwarebytes, Adwcleaner, superantispyware, norton power eraser and ccleaner, then use one of the online virus scanners.
      My ComputerSystem Spec

  7.    24 Nov 2017 #17

    I had mentioned in an earlier post that I had run Malwarebytes and Defender and found nothing in two different scans. I'll do Superspyware and others today.. Fortunately I learned years ago to never respond to them. Many thanks for your suggestions and interest, and I'll report back what and when I find something. Dick
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,689
    Windows 10 Pro x64 Build 1803
       24 Nov 2017 #18

    I had this before only with an adult site. You need to follow the directions I gave you to reset Edge. I believe you when you said you scanned and found nothing. I had same results with all kinds of scanners.

    Anyway lets try the Edge reset and if that doesn't clear then we can all dig into finding this pest. I know Edge is supposed to be protected.

    Worth a shot.
      My ComputerSystem Spec

  9.    24 Nov 2017 #19

    I did as suggested and scanned with Malwarebytes, Adaware, Norton Eraser, Superantispyware, Ccleaner, and Trend Micro Housecall and each found nothing malicious of any kind. Now I will do the Edge reset and will report back after everything has had time to settle and a chance for it to return. Again, many thanks. Dick
      My ComputerSystem Spec

  10.    24 Nov 2017 #20

    I just found that I overlooked one in Adaware that I deleted. Deleted: C:\Users\rovin\Documents\PC Health Kit. I'll do the Edge reset anyhow and report when I determine the results. Dick
      My ComputerSystem Spec


 
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