New
#1
Does Yahoo block an email account after umpteen unsuccessful attempts
A friend cannot log into their Yahoo email account.
--- I suspect they have not been able to do so at least 6 months, maybe even up to a year.
--- They do not know when the issue started so I have to guess based on what they have told me.
--- They do not know what their password was. "Well they have umpteen choices of what it could be".
--- When whatever started to go wrong they kept on trying to log-in so many times they probably might have set a Guinness World Record.
They were using an XP computer and it crashed on them about 3 months and haven't tried to access their account since then.
--- They asked me to fix their XP computer but I do not help anyone fix an outdated & unsupported OS.
--- They just bought a Windows 10 laptop and still cannot log-in to their Yahoo email account and most likely extended their Guinness World Record.
--- I've tried Yahoo's method to reset their password Help for Yahoo Mail for Desktop but that's turned out to be a waste of time.
Let's get you into your account
Tell us one of the following to get started:
1. Sign-in email address or mobile number
2. Recovery phone number
3. Recovery email address
Their Sign-in email address isn't helpful and they don't have any of the other options.
What I'd like to know is this
Doesn't Yahoo block anyone from accessing their account after some time frame of not being used or excessive attempts to unsuccessfully log-in?
If so where is that information? I've tried to find that information but cannot.
I'd like to show them what that information is because they keep saying essentially "no-way"
--- Also can they send an email to Yahoo support and get help?
Personally I prefer to recommend they just create a new account but I want to prove to them their account isn't accessible to them anymore according to Yahoo's policies unless they could come up with the necessary options mentioned above.