Windows 10: Outlook 2016 stops responding when I click on a new meeting invite


  1. Posts : 3
    Windows 7/10 and Chrome
       16 Nov 2017 #1

    Outlook 2016 stops responding when I click on a new meeting invite


    When I click on a meeting invite in Outlook 2016, it stops responding. I am not experiencing this issue in Office 365.
    What I've done so far:

    1. Deleted user's OST.
    2. Deleted users mail profile.
    3. Repaired Microsoft Office.
    4. Disabled cache mode.
    5. Started outlook and safe mode.
    6. Removed Add-ins.
    7. Confirmed Windows up to date.

    None of these fixed the issue.

    Any further troubleshooting steps would be greatly appreciated!

    Thanks in advance.
      My ComputerSystem Spec

  2. Masterchiefxx17's Avatar
    Posts : 418
    Windows 10 Professional 64bit
       16 Nov 2017 #2

    Is the connected account to Outlook running through a O365 profile?

    Does the user experience the same issue on another PC?
      My ComputerSystem Spec


  3. Posts : 3
    Windows 7/10 and Chrome
    Thread Starter
       17 Nov 2017 #3

    Masterchiefxx17 said: View Post
    Is the connected account to Outlook running through a O365 profile?

    Does the user experience the same issue on another PC?
    Hello Master Chief,

    Thank you for your response.

    The users account was created on our on premises Active Directory and synced to Office 365. This issue also occurs on other devices.
      My ComputerSystem Spec

  4. Masterchiefxx17's Avatar
    Posts : 418
    Windows 10 Professional 64bit
       17 Nov 2017 #4

    Sounds like something went through with the sync to the cloud. If you take ownership of the mailbox, can you remove the account from O365 and restart the sync process?
      My ComputerSystem Spec


 

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