Windows 10: Outlook Keeps Asking for Password

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  1. Wynona's Avatar
    Posts : 21,218
    Windows 10 Skip Ahead Preview Build 18219
       09 Nov 2017 #1

    Outlook Keeps Asking for Password


    I use Microsoft Outlook (Office 365 2016) for email and for the past several months, it's been asking for the password for various of my email accounts.

    After awhile it will accept the password, and everything will be fine until something breaks again and the process starts all over.

    I'm not sure, but it may have something to do with my VPN. Until yesterday, I used VPN Unlimited, but it just wouldn't stay connected, and I thought that may be Outlook's problem.

    So I changed to Windscribe VPN, but I'm getting the same old same old; now I'm getting emails about suspicious activity from a long way away from me (which makes me suspect a VPN).

    I'm about to go crazy with this; every few days, Outlook refuses to accept my legitimate password on a particular account.

    For some odd reason, my @ Live and @ Hotmail accounts don't seem to be affected; only my @ Outlook.com.

    Anybody have any idea what's going on?
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  2. AndreTen's Avatar
    Posts : 14,264
    Windows 10 (Pro and Insider Pro)
       09 Nov 2017 #2

    VPN could be the culprit, but then.. @live and other mail aren't affected.

    - Outlook got some beta functions lately. You can turn them off (right top corner, when you go to Outlook online)
    - check how many devices you have (click on your picture.. account... connected devices. Delete the ones you don't use any more.

    Check in Outlook, if checkbox for requesting credential isn't checked. This is part of Outlook data file (under account settings)
    Click image for larger version. 

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  3. AndreTen's Avatar
    Posts : 14,264
    Windows 10 (Pro and Insider Pro)
       09 Nov 2017 #3

    Wynona, here is one MS document about Outlook and asking credentials.. See, if it helps.

    support.microsoft.com | /en-us/help/312630/outlook-continues-to-prompt-you-for-logon-credentials
      My ComputersSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       09 Nov 2017 #4

    Did this solve situation?
      My ComputerSystem Spec

  5. Wynona's Avatar
    Posts : 21,218
    Windows 10 Skip Ahead Preview Build 18219
    Thread Starter
       09 Nov 2017 #5

    Sorry, I've been offline since about 1:00 and haven't seen these replies yet, Andre and Ken.

    I have to leave for pool league tonight, but will work on these when I get home or in the morning.

    Thanks,
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       10 Nov 2017 #6

    Did Andre's suggestions work?
      My ComputerSystem Spec

  7. Wynona's Avatar
    Posts : 21,218
    Windows 10 Skip Ahead Preview Build 18219
    Thread Starter
       10 Nov 2017 #7

    Update:

    I now know that it's the VPN that's causing Outlook to lose its mind over my passwords. This morning, I logged on before Windscribe had a chance to connect and I got my email on every address.

    So, I closed Outlook, turned on Windscribe, let it connect and opened Outlook; it could not remember my outlook.com email client passwords.

    I closed Outlook, turned off Windscribe (both the IP address and the firewall), then opened Outlook. Without a hitch, Outlook downloaded my emails!

    So, now I know what the problem is, but not how to fix it. I'm going to follow Andre's instructions next to see if that makes a difference.
      My ComputerSystem Spec

  8. Wynona's Avatar
    Posts : 21,218
    Windows 10 Skip Ahead Preview Build 18219
    Thread Starter
       10 Nov 2017 #8

    AndreTen said: View Post
    VPN could be the culprit, but then.. @live and other mail aren't affected.

    - Outlook got some beta functions lately. You can turn them off (right top corner, when you go to Outlook online)
    - check how many devices you have (click on your picture.. account... connected devices. Delete the ones you don't use any more.

    Check in Outlook, if checkbox for requesting credential isn't checked. This is part of Outlook data file (under account settings)
    Click image for larger version. 

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Size:	31.1 KB 
ID:	163014
    Andre, I can get as far as Account Settings, but not to Where you are. Here's what I see in Account Settings:

    Click image for larger version. 

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      My ComputerSystem Spec

  9. AndreTen's Avatar
    Posts : 14,264
    Windows 10 (Pro and Insider Pro)
       11 Nov 2017 #9

    When in account settings, / select data files / select account you want change (outlook.com) / click Settings / check security

    Another thing.. We will have to check your firewall settings...

    Click image for larger version. 

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      My ComputersSystem Spec

  10. Wynona's Avatar
    Posts : 21,218
    Windows 10 Skip Ahead Preview Build 18219
    Thread Starter
       11 Nov 2017 #10

    I have the same settings, Andre.
      My ComputerSystem Spec


 
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