1.    3 Weeks Ago #1
    Join Date : Mar 2016
    Posts : 146
    Windows 10 64bit Home

    Firefox unable to complete re-install....


    Having had problems earlier with Firefox my default browser decided to remove and re-install, however the new download is unable to complete saying try again. This sounds as though it hasn't uninstalled properly to begin with so any ideas how to resolve this ?

    Thanks
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,146
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Copy and paste: %APPDATA% To file explorer address box then hit enter. Is there "Mozilla" folder existed ? If so, navigate to
    Firefox\Profiles\xxxxxx.default where xxxxxx is a random character pattern.
    and save places.sqlite to somewhere else, this is your bookmarks.

    Go back and delete "Mozilla" folder then try to re-install Firefox. Once done, replace places.sqlite to get your bookmark back.

    NOTE: if you have created a Firefox account then you will not have to replace places.sqlite.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Mar 2016
    Posts : 146
    Windows 10 64bit Home
    Thread Starter

    Thanks no mention of Firefox at all....
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,146
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    did you navigate to
    C:\Users\YOURUSER\AppData\Roaming\Mozilla\Firefox
      My ComputerSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Mar 2016
    Posts : 146
    Windows 10 64bit Home
    Thread Starter

    Yes removed all mozilla/firefox entries in appdata/roaming but it still won't go any further a notice appearing saying "Hmm there's a problem....".

    No techie at all but could the installer be at fault ?
      My ComputerSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Oct 2014
    Posts : 361
    Win 10 Home Build 1709 16299.19 64bit

    Random thoughts: Try each of these until successful.

    could the installer be at fault ?
    Are you downloading from Mozilla or a 3rd party ? Do you use CCleaner ?



    - Run RevoUninstaller Type Firefox in the search box for remnants. https://www.revouninstaller.com/revo..._download.html

    - System Restore (point before Firefox installed) System Restore Windows 10

    - Run sfc/scannow for corrupt files http://https://www.tenforums.com/tut...dows-10-a.html

    - Try Mozilla Support https://support.mozilla.org/en-US/kb...munity-support
      My ComputerSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Mar 2016
    Posts : 146
    Windows 10 64bit Home
    Thread Starter

    First tried Mozilla support as being the quickest to solve it which interestingly it turned out to be. They linked me to a world list of countries so downloaded UK and immediately it went straight through thankfully as I'd been getting nowhere.

    All new to me, so I suppose I must have downloaded another country's link as there's always several available on the Net....
      My ComputerSystem Spec

 


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