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  1. Joined : Jul 2015
    Posts : 7
    10
       29 Jul 2015 #1

    Can't Delete Account From Windows 10 Mail


    Hi,

    I added an account to the mail app in windows 10 and there is no way to remove it only to add more.

    To my shock and horror Windows 10 then removed my computer password and nickname and replaced it with my full name and changed my main pc password. (how dare you? without even asking?)

    It seems Microsoft think we need to be told what we want rather than make up our own mind.

    I'm already sick of this and would like to remove my account from this app altogether.

    Any help would be appreciated.

    Thanks
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,367
    64-bit Windows 10 Pro build 15007
       29 Jul 2015 #2

    Hello vampire613,

    Double check using the tutorial below to see if you may be able to delete the account in the Mail app.

    Mail app - Add or Delete Account in Windows 10

    Did you by chance have a local account, and possibly mistakenly switched to a Microsoft account?
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 4
    Windows 10
       23 Sep 2016 #3

    Except that the "Delete" option does not exist. Help?
    Click image for larger version. 

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    Last edited by Brink; 23 Sep 2016 at 11:36. Reason: Removed image showing your email address
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 17,367
    64-bit Windows 10 Pro build 15007
       23 Sep 2016 #4

    Hello UllrSki, and welcome to Ten Forums.

    If you sign in to Windows 10 with a Microsoft account that uses the same email address, then that is why you are not able to delete it.
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 4
    Windows 10
       23 Sep 2016 #5

    Thanks Brink! However, I am logged into windows with a different account.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,509
    Windows 10 Pro
       23 Sep 2016 #6

    vampire613 said: View Post
    To my shock and horror Windows 10 then removed my computer password and nickname and replaced it with my full name and changed my main pc password. (how dare you? without even asking?)

    It seems Microsoft think we need to be told what we want rather than make up our own mind.
    Microsoft and / or Windows does not change your local Windows user account to a Microsoft account without asking you. What happened to you happens when users do not read all instructions and text in prompts.

    That being said, when signing in to Windows with a Microsoft account, that account cannot be removed from Mail app. You need first switch back to a local account (tutorial), then remove the account from Mail app.

    In the future when you use apps that require a Microsoft account you need to select Sign in to just this app instead option to avoid your local Windows user account switching to Microsoft account:

    Click image for larger version. 

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    If you enter your local account password and click Next, your local Windows user account will be switched to a Microsoft account as is quite clearly told in that prompt.

    Although this tutorial is written to show how to use Windows Store when signing in to Windows with a local account, it also applies to Windows apps requiring a Microsoft account.

    Kari
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    Posts : 17,367
    64-bit Windows 10 Pro build 15007
       23 Sep 2016 #7

    UllrSki,

    If you like, you can use the method in the tutorial below to reset the "Mail and Calendar" app back to default. Afterwards, you'll need to set up Mail by adding accounts again.

    App - Reset in Windows 10
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 4
    Windows 10
       23 Sep 2016 #8

    Thanks Kari. This was never a local account and I am sure windows would never do that without asking. I am logged into a O365 AzureAD domain account. I am signed in as xxx@sss.com (domain & local admin rights) and the account I am trying to delete is yyy@sss.com. The account to delete has been removed from AzureAD. My assumption is there is some dependency on the old user's account on the local machine I can not find. Any thoughts?
      My System SpecsSystem Spec


  9. Joined : Sep 2016
    Posts : 4
    Windows 10
       23 Sep 2016 #9

    Thanks Brink! App Reset worked, at least good enough. I now get "Attention required" and "fix" allows me to change the login email address on the account and now can get this working again.
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,509
    Windows 10 Pro
       23 Sep 2016 #10

    UllrSki said: View Post
    Thanks Kari. This was never a local account and I am sure windows would never do that without asking. I am logged into a O365 AzureAD domain account. I am signed in as xxx@sss.com (domain & local admin rights) and the account I am trying to delete is yyy@sss.com. The account to delete has been removed from AzureAD. My assumption is there is some dependency on the old user's account on the local machine I can not find. Any thoughts?
    I'll backup first a machine where I only have Azure AD account in use in case I want to restore it later, then try something. Will post back.
      My System SpecsSystem Spec


 
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