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  1.    14 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 9
    Windows 10

    Internet Explorer 11 won't launch after Sept 13, 2017 Windows update


    Hi, IE11 won't launch any more on my laptop- seemed to happen after the big 9/13 update so I'm guessing it's related. When I try to launch from anywhere (taskbar, clicking on a link etc), the spinning wheel appears for a moment, that's it. I've trawled the web and tried pretty much every suggested fix I could find. It seems something similar has happened to others after upgrading to 10, however mine was pre-installed and I haven't seen anyone else with exactly the same complaint. I don't want to do a re-install if I can help it...also I found I had system restore turned off unfortunately. Has this happened to anyone else?

    I don't really want to change browsers. As mentioned above I have tried all the fixes I could find but would welcome any suggestions. Thanks.
      My ComputerSystem Spec
  2.    14 Sep 2017 #2
    Join Date : Nov 2016
    Posts : 422
    Windows 10

    Hi,
    I would try these, you may well have done so already:
    1) SFC
    2) DISM
    Comprehensive guides on here for those.

    I would also look at McAfee security suite, such applications can and do mess with Web Browsers.
    Try switching off any interfering component, or uninstall McAfee, check IE, then re-install McAfee. and so on. To try and suss it out, eliminate possibilities.

    System Restore is off by default in Windows 10. On mine all Restore Points were deleted except 2 made at the recent update time (12 Sept).

    There were security updates for IE, what happened to mine was only the Tabs row had moved and had to be moved back.
      My ComputerSystem Spec
  3.    14 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by Helmut View Post
    Hi,
    I would try these, you may well have done so already:
    1) SFC
    2) DISM
    Comprehensive guides on here for those.

    I would also look at McAfee security suite, such applications can and do mess with Web Browsers.
    Try switching off any interfering component, or uninstall McAfee, check IE, then re-install McAfee. and so on. To try and suss it out, eliminate possibilities.

    System Restore is off by default in Windows 10. On mine all Restore Points were deleted except 2 made at the recent update time (12 Sept).

    There were security updates for IE, what happened to mine was only the Tabs row had moved and had to be moved back.
    Thanks a lot for the suggestions. I tried SFC already and will try the others, will post the results here!
      My ComputerSystem Spec
  4.    14 Sep 2017 #4
    Join Date : Oct 2014
    Posts : 361
    Win 10 Home Build 1709 16299.19 64bit

    May want to uninstall the updates to confirm that is the issue.

    https://answers.microsoft.com/en-us/...8d2babb?auth=1


    Also, check the above link and may want to google for others.
      My ComputerSystem Spec
  5.    14 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 9
    Windows 10
    Thread Starter

    Helmut, I tried SFC and DISM with no success. As for McAfee, just turning it off doesn't make a difference. I'm hesitant to uninstall that as it came preinstalled and I'm not even sure how to get it back if I do.... it's always run so flawlessly and invisibly that I never paid much attention to it. But I will try that if other fixes don't work.

    Torre, I have IE pinned to the taskbar and start from there generally but it also won't launch from apps, clicking a link etc. How would I go about uninstalling the last updates to confirm if that's the problem?
      My ComputerSystem Spec
  6.    14 Sep 2017 #6
    Join Date : Sep 2017
    Posts : 9
    Windows 10
    Thread Starter

    OK, I've got the uninstall updates thread and will give that a try. Cheers,
      My ComputerSystem Spec
  7.    14 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by torre View Post
    May want to uninstall the updates to confirm that is the issue.

    https://answers.microsoft.com/en-us/...8d2babb?auth=1


    Also, check the above link and may want to google for others.
    Hey, I'd seen that thread and gave it a try, no luck....

    There were a ton of updates on the 13th, think I should uninstall the lot or would there be some clearly unrelated?
      My ComputerSystem Spec
  8.    14 Sep 2017 #8
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Bartman View Post
    There were a ton of updates on the 13th, think I should uninstall the lot or would there be some clearly unrelated?
    You chould try uninstalling '2017-09 Cumulative Update for Windows 10 Version 1703... (KB4038788)'. If that doesn't fix it (by taking you back to os build 15063.540) then try the '2017-09 Security Update for Adobe Flash Player for Windows 10 Version 1703... (KB4038806)'.

    Those are the only two updates that relate directly to Windows and IE. (worked fine on mine though).
      My ComputersSystem Spec
  9.    14 Sep 2017 #9
    Join Date : Sep 2014
    Posts : 75
    Windows 7 Ultimate

    Try using the System Restore. Hope it's ON for the drive you are using though.

    All Control panel
    System
    Left hand side: System Protection
    Small window will open
    Click on the System Protection tab at the top of the window.
    On that tab, see that you have a ON next to the OS HDD.
    If so, click on the System Restore button just above.
    Another small window will appear.
    IF you see any Restore points in the middle of this window then
    look a bit lower and put a check mark {click} in the checkbox
    next to "Show more Restore Points".

    Choose [click] one that is Before you installed the updates. Next, click on "Scan for affected programs".

    This should tell you if you return to the point you chose, which programs or Updates will be deleted.Click on the Next button on the bottom right to restore the OS to that point in time.


    Flashorn.
    Last edited by Flashorn; 14 Sep 2017 at 23:05.
      My ComputerSystem Spec
  10.    14 Sep 2017 #10
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit

    @Bartman,

    How about rolling back with a system image backup taken when IE11 used to work normally before the updates. My experience with system restore is that sometimes it doesn't even work if the restore point was done too far back in the past...I always backup (system image) almost every day following the 3,2,1 principle of a good backup plan. That has saved my bacon countless of times.. After that, you can always pause Windows Updates for a while. Just a suggestion..!
      My ComputerSystem Spec

 
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