Contacts from People don't show up in Outlook 2016?

Hi,

I have been trying to get a friend's contacts back working after his laptop died during the Creators update... He had been using Windows Live Mail and even with an intact hard drive I couldn't find his old contacts. Which is likely because he had NEVER exported them or backed them up. So after spending way too much time on that, we gave up on his old contacts.

I went through his emails and built a new contacts list on his new laptop, only to find that his ISP email address wouldn't work in Windows mail no matter what settings or advice I followed from them. So I persuaded him to go with Outlook 2016 from his Office 2016 Pro Plus. That turned out to be a stupid idea on my part.

I set it up and the email part now works flawlessly, but using the same log in account (not a Microsoft email address) his contacts from the People app will not show up in his Outlook 2016?

Any thoughts on how to get the two apps to work together properly as I am lost as to why it won't work. I miss the good old days when you could simply go grab the address or contact folder from the drive on an old machine and move it to the right location on the new machine and keep the contacts you took years to accumulate.

Hi Canuck2fan. Welcome to the TenForums @Canuck2fan

I read your posting and I think there are two ways to go, although I'm not sure of end game intentions.

One, you should be able to export your "People" contacts and then import in Outlook 2016. This gets them into 2016 but that is it. (No syncing.)

http://www.thewindowsclub.com/migrat...le-app-outlook

The other way is to use your Microsoft account as a "data" account which can be also used (sync) on phones for contacts / calendar / task information.

Basically you are going to add another account to Outlook 2016, your Microsoft email account, and you are going to use this as the default data account and set your friends ISP mail as the default mail account.

I followed this article so I know it works. My mail flows through my web site but I use the Outlook.com account as the book of record for contacts, calendar and tasks. If I change on phone, on browser or in Outlook 20xx they all sync. The one draw back is I have to manually place items from mail (ISP mail in your case) into calendar and I can confuse people if I invite them from my calendar, shows with my outlook.com account.

Where the article says set up a new account you would use the Microsoft email you already have.

http://www.slipstick.com/outlookcom/...g-outlook-com/

When you add things in Outlook 2016 you always want to use xxxxx@outlook.com section. By this I mean when you are in Outlook 2016 People you will see options in navigation panel. There will be a heading "contacts this computer only", possibly "contacts ISP" and "contacts xxxxx@outlook.com". You see this in calendars, people and tasks. Always use the xxxx@outlook.com. ( keep using @Outlook.com, it can be hotmail, MSN or live.)

As you are just starting it is likely you don't need to move a big calendar but if you did.

https://www.slipstick.com/outlookcom...-com-calendar/

Of course the export from People and import to 2016 is the easiest. Is there a reason your friend wants "People" if she / he is using Outlook 2016?


Ken

Interesting particularly as his Bell address was a microsoft address until last year when then decided to pull in house. For years he was using the exact layout of Hotmail white labelled as Bell.

I recommend to all my clients to ditch Bell and Rogers mail. Having an Outlook.com account as his only address would make all of this flawless all the way through to his iPad. The transfer is quick and easy. Set mail forward in Bell mail to outlook and Auto responder to tell friends he address has moved. He doesn't miss any mail this way.

One last upside, Bell can't hold his email account over his head when he negotiates pricing or threatens to change suppliers.

Everyone I moved hasn't looked back. The mail stays in sync across all their devices, contacts can be changed anywhere and their calendar is final current.

When Bell made the move to their own in house mail they did something to route requests destined for MS mail to their servers. Even when they want to use MS. It has been causing me issues for months.

Good luck.

Hey I teach seniors, just started a class with twelve new students and I get then as old as ninety two. I hear you loud and clear.

If you want to keep it simply stop using Windows Mail App. Log directly into Bell mail on browser and set as a start / home page, right behind whatever his first tab is.

Install Teamviewer (get from teamviewer.com) on his machine and yours, quick way to support with fidelity view and you can run his machine exactly like you were there. Free if you don't use commercially.