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  1.    03 Sep 2017 #1
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit

    Some firefox problems


    • Firefox is slow/sluggish when scrolling websites. (Solved by disabling smooth scrolling in options)
    • Firefox is slow to load videos. If I fast forward a video, the video will freeze and I have to wait 5-10 seconds for the video to load. Microsoft edge loads videos instantly. (Solved by reinstalling windows)
    • Sometimes firefox simply fails to load a website that other browsers have no issues loading. (Solved by reinstalling windows)
    • Sometimes firefox refuses to load a video and says that I have to install adobe flash player even if I already have it installed. (Solved by reinstalling windows)
    • Firefox takes about 5 seconds to open when I click on the icon on my taskbar. All other browsers I have used opens instantly. (Solved by using ccleaner to disable the system addons that comes with firefox, the time it takes to open firefox is about 1 second with this tweak)
    • I want to disable web push notifications. I have to click "do not allow" whenever one of these pops up. Firefox doesn't remember my choice for some reason. (Solved by setting dom.webnotifications.enabled to false in about:config)
    • Firefox is slow/laggy compared with microsoft edge. (Solved by using ccleaner to disable the system addons that comes with firefox, creating a fresh profile and uninstalling adblockplus)
    • Firefox spawns a duplicate icon on my taskbar. One icon is enough. (Solved by reinstalling windows)
    • Sometimes firefox crashes while loading a video, even though the internet is working. (Solved by reinstalling windows)
    • The minimum font size feature only works on some websites and some websites becomes completely messed up.
    • Firefox seems to randomly open some of the websites that were previously open when I start it. Sometimes it creates a message with a list of previously visited websites. I want to disable this. (Solved by setting browser.sessionstore.resume_from_crash to false)
    • Keyboard scrolling sometimes lags when using the arrow keys for scrolling.
    • Firefox asks for websites to track my geographical location. I want to disable this. (Solved by setting geo.enabled to false)
    • Firefox freezes for a few seconds randomly sometimes.
    • I want to disable the crash reporter pop-up window without sending any information to mozilla.
    • Get rid of the book icon on the toolbar. (Solved by setting reader.parse-on-load.enabled to false)
    • The menu button and back button changes color to white, so its almost impossible to see the buttons. This is caused by this XP luna theme. It also seems to change the toolbar color from blue to black randomly sometimes. I want to keep this theme though.
    • Firefox doesn't update my addons automatically.
    Last edited by Cerawy; 2 Weeks Ago at 12:36.
      My ComputerSystem Spec
  2.    03 Sep 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    • Click the menu button and then click help .
    • From the Help menu choose Troubleshooting Information. ...
    • Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page.
    • To continue, click Refresh Firefox in the confirmation window that opens.
    • Firefox will close to refresh itself.
      My ComputerSystem Spec
  3.    04 Sep 2017 #3
    Join Date : Jul 2015
    Posts : 283
    Windows 10

    Quote Originally Posted by Samuria View Post
    • Click the menu button and then click help .
    • From the Help menu choose Troubleshooting Information. ...
    • Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page.
    • To continue, click Refresh Firefox in the confirmation window that opens.
    • Firefox will close to refresh itself.
    This is not really good advice, as Firefox Refresh does not do what most people expect it to do, and leaves the users quite confused and not knowing what to do. For examples of this, go to Index page mozillaZine Forums ; there, in the Search/Boards: box, enter Refresh, then read a few of the links that provides.

    My suggestion is, rather, to use the standard Fx diagnostic tests to try to isolate and fix the problem(s):

    Standard diagnostic - Firefox - MozillaZine Knowledge Base
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  4.    13 Sep 2017 #4
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    Quote Originally Posted by Samuria View Post
    • Click the menu button and then click help .
    • From the Help menu choose Troubleshooting Information. ...
    • Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page.
    • To continue, click Refresh Firefox in the confirmation window that opens.
    • Firefox will close to refresh itself.
    Could you post a screengrab? I can't find the troubleshoot information button.
      My ComputerSystem Spec
  5.    13 Sep 2017 #5
    Join Date : Mar 2017
    Posts : 5,734
    64-bit Windows 10 Pro

    Quote Originally Posted by Cerawy View Post
    Could you post a screengrab? I can't find the troubleshoot information button.
    Click image for larger version. 

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      My ComputerSystem Spec
  6.    13 Sep 2017 #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,490
    10 Home x64 (1709) (10 Pro on 2nd pc)

    What version of Firefox is that? My 55.0.3 on the Release Channel looks quite different. For me it's found on the Menu bar under Help. By default the Menu bar is hidden, but it will show if you press the Alt key.

    Or just type about:support in the address bar.
      My ComputersSystem Spec
  7.    18 Sep 2017 #7
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I don't see the submit feedback button on my version of firefox. I also didn't find anything when I searched for troubleshoot information/submit feedback in the about:support tab.

    With that being said, I managed to make firefox way more responsive. What I did is that I used CCleaner to disable all the firefox extensions, except the ones that I use (see the screengrab). Firefox seems to be loaded with extensions that slows it down tremendously. It has also reduced the start up time to about 1 second.
    Last edited by Cerawy; 30 Sep 2017 at 02:56.
      My ComputerSystem Spec
  8.    18 Sep 2017 #8
    Join Date : Jul 2015
    Posts : 283
    Windows 10

    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.

    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
      My ComputerSystem Spec
  9.    18 Sep 2017 #9
    Join Date : Jul 2017
    Posts : 192
    Windows 10 Home

    Cerawy, you should test using a new Firefox profile. When you do, you dont have to delete the profile you currently using. Testing using a new profile is a good test as Firefox runs without any of your extensions, and without any changes you might of made in about:config. If all runs well with the new profile, you can keep using it and as you add your extensions and make changes in Firefox, it would be easy to detect if one is causing your issues. If you still have issues with the new profile, your problems might be caused by another software, like your antivirus, etc.
    Creating a new Firefox profile on Windows - MozillaZine Knowledge Base

    Bo
      My ComputerSystem Spec
  10.    19 Sep 2017 #10
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    Quote Originally Posted by Not Myself View Post
    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.
    I just uninstalled CCleaner. I don't see any difference from when it was installed. What did make a difference though was using CCleaner to disable all the extensions that firefox comes loaded with. They are still disabled after CCleaner has been uninstalled.

    Quote Originally Posted by Not Myself View Post
    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
    Will check them out and come back here with the results.

    @bo elam thanks, will try it out.
      My ComputerSystem Spec

 
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