Windows 10: problems with Firefox and Chrome

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  1.    13 Sep 2017 #11

    Cerawy said: View Post
    Could you post a screengrab? I can't find the troubleshoot information button.
    Click image for larger version. 

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  2. Bree's Avatar
    Posts : 8,596
    10 Home x64 (1803) (10 Pro on 2nd pc)
       13 Sep 2017 #12

    What version of Firefox is that? My 55.0.3 on the Release Channel looks quite different. For me it's found on the Menu bar under Help. By default the Menu bar is hidden, but it will show if you press the Alt key.

    Or just type about:support in the address bar.
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  3.    18 Sep 2017 #13

    I don't see the submit feedback button on my version of firefox. I also didn't find anything when I searched for troubleshoot information/submit feedback in the about:support tab.

    With that being said, I managed to make firefox way more responsive. What I did is that I used CCleaner to disable all the firefox extensions, except the ones that I use (see the screengrab). Firefox seems to be loaded with extensions that slows it down tremendously. It has also reduced the start up time to about 1 second.
    Last edited by Cerawy; 30 Sep 2017 at 02:56.
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  4.    18 Sep 2017 #14

    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.

    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
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  5.    18 Sep 2017 #15

    Cerawy, you should test using a new Firefox profile. When you do, you dont have to delete the profile you currently using. Testing using a new profile is a good test as Firefox runs without any of your extensions, and without any changes you might of made in about:config. If all runs well with the new profile, you can keep using it and as you add your extensions and make changes in Firefox, it would be easy to detect if one is causing your issues. If you still have issues with the new profile, your problems might be caused by another software, like your antivirus, etc.
    Creating a new Firefox profile on Windows - MozillaZine Knowledge Base

    Bo
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  6.    19 Sep 2017 #16

    Not Myself said: View Post
    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.
    I just uninstalled CCleaner. I don't see any difference from when it was installed. What did make a difference though was using CCleaner to disable all the extensions that firefox comes loaded with. They are still disabled after CCleaner has been uninstalled.

    Not Myself said: View Post
    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
    Will check them out and come back here with the results.

    @bo elam thanks, will try it out.
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  7.    19 Sep 2017 #17

    If you should happen to hit this: At http://kb.mozillazine.org/Standard_diagnostic_(Firefox), the link to "Run the Check Disk error-checking tool (explained here" produces a 404, it has reportedly been fixed.
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  8.    19 Sep 2017 #18

    I have finally uninstalled Firefox as my browser of preference, I am sick and tired of being told what addons I can and can't install, they have gone beyond that, what was once the best browser to the worst.

    I will never donate to them any further, I have now moved over to Edge and will never go back.

    I choose what I want not them.
    Last edited by Gerry5039; 19 Sep 2017 at 19:35.
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  9.    20 Sep 2017 #19

    I have installed Firefox ESR as the "regular" Firefox was getting slow and sluggish.

    Firefox Extended Support Release FAQ — Mozilla

    My regular browser has been Opera for some time now though:

    PC Browser | Fast, Safe Free Browser for Windows | Opera

    The only disadvantage is the space needed for the cache which grows every time
    you use it.

    I use and have been using CCleaner since it came out and Never ran into problems with it.
    Just use common sense and don't use the Registry cleaner or Any for that matter.


    Flashorn.
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  10.    20 Sep 2017 #20

    Not Myself said: View Post
    If you should happen to hit this: At http://kb.mozillazine.org/Standard_diagnostic_(Firefox), the link to "Run the Check Disk error-checking tool (explained here" produces a 404, it has reportedly been fixed.
    I don't really get what you mean. The link opens a support page for vista/7 on how to run the check disk tool + a scandisk support page for windows 98/me. I can run a check disk but i doubt thats the problem, im on a fresh install of windows and my ssd is brand new. I am going to go through the rest of the guide tough, but it will take some time since there is a lot of steps.
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