problems with Firefox and Chrome

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  1. Posts : 620
    Windows 10 Pro (20H2)
       #11

    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.

    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
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  2. bo elam's Avatar
    Posts : 635
    Windows 10 Home
       #12

    Cerawy, you should test using a new Firefox profile. When you do, you dont have to delete the profile you currently using. Testing using a new profile is a good test as Firefox runs without any of your extensions, and without any changes you might of made in about:config. If all runs well with the new profile, you can keep using it and as you add your extensions and make changes in Firefox, it would be easy to detect if one is causing your issues. If you still have issues with the new profile, your problems might be caused by another software, like your antivirus, etc.
    Creating a new Firefox profile on Windows - MozillaZine Knowledge Base

    Bo
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  3. Cerawy's Avatar
    Posts : 856
    Windows 10 Home 64 bit
    Thread Starter
       #13

    Not Myself said:
    CCleaner is known to cause serious problems with Firefox, as you can easily learn about by doing a search for it on mozillaZine.
    I just tried uninstalling ccleaner. I dont see any difference from when it was installed. What did make a difference though, was using ccleaner to disable all the system addons that seems to come with firefox. It also seems like they are still disabled, even after i uninstalled ccleaner.

    Not Myself said:
    I gave you the link to the diagnostics for Fx, which apparently you have not run. If you do not, then there is nothing I can do to assist you in fixing problems; it is your choice to either try the diagnosis or continue to have problems with Fx.
    Okay, i will give it a try and get back with the results.
    Last edited by Cerawy; 26 Jun 2019 at 12:47.
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  4. Posts : 620
    Windows 10 Pro (20H2)
       #14

    If you should happen to hit this: At http://kb.mozillazine.org/Standard_diagnostic_(Firefox), the link to "Run the Check Disk error-checking tool (explained here" produces a 404, it has reportedly been fixed.
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  5. Gerry5039's Avatar
    Posts : 66
    Windows 10 Pro 64-bit 2004 update
       #15

    I have finally uninstalled Firefox as my browser of preference, I am sick and tired of being told what addons I can and can't install, they have gone beyond that, what was once the best browser to the worst.

    I will never donate to them any further, I have now moved over to Edge and will never go back.

    I choose what I want not them.
    Last edited by Gerry5039; 19 Sep 2017 at 19:35.
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  6. Flashorn's Avatar
    Posts : 81
    Windows 7 Ultimate
       #16

    I have installed Firefox ESR as the "regular" Firefox was getting slow and sluggish.

    Firefox Extended Support Release FAQ — Mozilla

    My regular browser has been Opera for some time now though:

    PC Browser | Fast, Safe Free Browser for Windows | Opera

    The only disadvantage is the space needed for the cache which grows every time
    you use it.

    I use and have been using CCleaner since it came out and Never ran into problems with it.
    Just use common sense and don't use the Registry cleaner or Any for that matter.


    Flashorn.
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  7. Cerawy's Avatar
    Posts : 856
    Windows 10 Home 64 bit
    Thread Starter
       #17

    Not Myself said:
    If you should happen to hit this: At http://kb.mozillazine.org/Standard_diagnostic_(Firefox), the link to "Run the Check Disk error-checking tool (explained here" produces a 404, it has reportedly been fixed.
    Im sorry, but i dont really get what you mean? Its a link that opens a support page for windows vista. It shows how to run the check disk tool. It also shows a scandisk support page for windows 98.

    I can run a check disk, but i doubt thats the problem, since im using a fresh installation of windows, and my ssd is brand new. Im going to go through the rest of the guide tough, but it will take some time since theres a lot of steps.
    Last edited by Cerawy; 26 Jun 2019 at 12:49.
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  8. Posts : 620
    Windows 10 Pro (20H2)
       #18

    Cerawy said:
    I don't really get what you mean. The link opens a support page for vista/7 on how to run the check disk tool + a scandisk support page for windows 98/me. I can run a check disk but i doubt thats the problem, im on a fresh install of windows and my ssd is brand new. I am going to go through the rest of the guide tough, but it will take some time since there is a lot of steps.
    It is very simple: As I wrote, if you had encountered the problem, it was then solved. If you did not encounter it, then it is of no matter whatsoever, which is the basic meaning of the word "if."

    As for checkdsk, follow the instructions, unless you don't believe that even a brand-new disk can have problems. I had a sad experience of this very nature several months ago, one which, because Dell totally mishandled the problem, and would not listen to me, a mere computer user, caused me a tremendous amount of aggravation, even some money.

    What was this about? It seemed as though my WiFi card was going bad, so I made an in-warranty phone call to see what could be done. That call was well handled; it took about an hour, and the tech determined that,yes, the card was going bad. As my warranty calls for in-home service, the card was replaced the next day, whereupon I had no WiFi on my computer. From there, the situation quickly deteriorated. First, Dell insisted that my ISP had changed its settings, even when I pointed out my wife's computer and my smart phone, both of which are on the same WiFi system as my computer, continued to work perfectly. Total nonsense ensued, until, a month later, the replacement WiFi card was finally replaced, and my computer once again had WiFi.

    It was, to me, evident from the moment that the first replacement card was installed and my computer restarted, that it was nothing more than a defective card. Sadly, I was correct, and due to my strident complaining, i had good phone conversation with a tech support supervisor, who not only agreed completely with me, assured me that the case would be discussed in depth at the next tech support crew meeting, and that steps would be taken to try to prevent any future similar episodes.

    While this was a horrid experience, I had a rather amusing one many years ago, when the telephone repair man would not listen to me. As the fire chief, I had a direct phone number to call if my phone was out, which I used, and I got a fairly quick visit by a phone company technician. I knew precisely both the physical location and the number on the junction box from where the buried line reached my house; I told the tech this, but he insisted on calling his dispatcher, who kept giving him absurd "locations" of the junction box, so he left for a while to go to another house where he knew the setup. When he came back, he again called dispatch; the look on the repair man's face as he was speaking with the dispatcher, was, to me hilarious, as I knew what the man would say when he hung up. Yes, he had just been given the location and number of the junction box for our phone service, which just happened to be identical with the information I had given him over two hours earlier.
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  9. Cerawy's Avatar
    Posts : 856
    Windows 10 Home 64 bit
    Thread Starter
       #19

    Well, it serves you right for buying a dell.
    Last edited by Cerawy; 16 Jun 2019 at 04:47.
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  10. bo elam's Avatar
    Posts : 635
    Windows 10 Home
       #20

    Cerawy, the Firefox profile manager is a tool we have available for detecting the cause of issues like the ones you are having now. Use it. Let me tell you a quick story. I used Adblock plus for about 9 years, never an issue. But six months ago I started experiencing slight freezes, specially immediately after opening Firefox. After a couple of minutes, most of the time all would be OK but not every time. After experiencing the issue for a couple of days, I was disgusted and opened the Firefox profile manager, and tested using a hew profile. In less than 5 minutes, I had detected that the cause of my issue was Adblock plus. Thats how long it took. How did I detected it? Well, inmediatedly after installing ABP, the issue showed up. Later I found out that there was a bug with the version of ABP I was using.

    You can do the same. Its very easy to open the Firefox profile manager, and use it for testing. Let me show you with pictures.

    Copy and paste: "firefox.exe -p" in the Search bar, and click to open.

    problems with Firefox and Chrome-sin-titulo.jpg

    That opens the Firefox profile manager, Click Create Profile.

    problems with Firefox and Chrome-1.jpg

    When this widow opens up, Click Next.

    problems with Firefox and Chrome-2.jpg

    In the following Window, name the profile. You can name it Test as in the example. And Click Finish.

    problems with Firefox and Chrome-3.jpg

    In the following screen, you select the Profile you want Firefox to start with. You can untick, "Use the selected profile without asking at startup". That way, Firefox will give you the option for you to select the profile when you click the Firefox icon. After testing, if you want to keep using the new profile, you can. You can keep both profiles if you want. If you want to delete one or the other, open the profile manager, you can see the option for deleting profiles in screen 2.

    problems with Firefox and Chrome-4.jpg

    Not as good as Brinks tutorials but perhaps testing with a new profile helps you determine whats causing your issues. Is easy and it works.

    Bo
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