Missing email

  1. Posts : 166
    microsoft windows 10

    Missing email

    I used to have two emails and I have an email that is missing after a reinstall, when I go to add contact and enter the email address it says I already have one with the same name but I cannot see where I can make it appear again alongside my main email.
    I have my microsoft account email and that is ok but how do I get my other email back Please.
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  2. dalchina's Avatar
    Posts : 29,897
    Win 10 Pro (1903)

    Hello, for anyone to answer you will need to be a lot clearer, I'm afraid.

    1. Are you using an email client (program)- if so which one? E.g. Mail, Mailbird, Thunderbird, Outlook....
    2. Do you use a browser to access your email?

    I used to have two emails
    Do you mean
    a. two separate emails which people have sent you
    b. two separate email accounts?
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  3. Posts : 166
    microsoft windows 10
    Thread Starter

    Hi thanks for the reply I use outlook.com and I added a btinternet address on it and I had an outlook address on it but its the outlook address that is not showing up. I went on to the outlook site and there is nothing in there. As you have guessed it is an outlook client I am using and I want to put the outlook address in my address's, I have tried to add the address but it says I already have one with that name and wont let me.
    Now I don't know what to do. Hope you can help please.
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  4. Caledon Ken's Avatar
    Posts : 24,178
    Windows 10 Pro x64 Version 2004

    Hi Len.

    Still a little confusion here.

    It appears you use an outlook.com email address something like [email protected], correct?

    Are you using a browser (edge, Chrome, Firefox) to get your mail, a Windows 10 app or Office Outlook 20xx software to access your mail?

    It sort of sounds like you use a browser and log into Outlook.com. You did this and added another email account from btinternet, something like [email protected].

    Once you added this account you can no longer see your [email protected] account and this is what you are trying to add back in but it is saying it is already there. (Am I even close).

    Can you post a screen shot of your inbox. Gentle erase actual email address so we don't see your address.

    You can use MS Paint to doctor.

    Here is the tutorial on posting screen shots.
    How to Upload and Post Screenshots and Files at Ten Forums

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