Windows 10: Edge/Explorer freezes up windows when I plug in second monitor

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  1. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #31

    Well, I think that's your problem, but not sure.

    Is there a way to turn touch off on your lappy?
      My ComputersSystem Spec

  2.    31 Aug 2017 #32

    That might seem obvious, but I have used my laptop with touchscreen without a problem for over a year. It was only when an update happened in July that this problem started up.
      My ComputerSystem Spec


  3. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #33

    OK, but the update may not support this sorry to say. We'll not give up hope, though.

    I cannot find the model number w2k84ua#aba on the HP site nor anywhere. I can find w2k86ua#aba or w2k81ua#aba.

    Do you have a link on it at the HP site?
      My ComputersSystem Spec

  4.   My ComputerSystem Spec


  5. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #35

    Thanks. I'll look at it. In the meantime, do a search the HP site for a similar problem.
      My ComputersSystem Spec


  6. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #36

    Is the BIOS updated to the latest?

    Use key combo > WinKey/S > Type > troubleshoot > Press Enter or click > Run the Hardware and Devices troubleshooter.

    Have you tried to run that "HP PC Hardware Diagnostics UEFI" at all with the secondary monitor plugged in?

    There's also that "HP Connection Optimizer" in the "Utility-Tools" section there.

    Have you found anything?
      My ComputersSystem Spec

  7.    01 Sep 2017 #37

    After 4 hours of scans, nothing with the hardware is wrong. I know this is extremely frustrating. If it helps any, I did get the start menu to stay static on the second screen but when I moved my cursor there, I just got a spinning circle like the computer was working. I can click on anything on my desktop though, it's just the start menu that can not load.
      My ComputerSystem Spec


  8. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       01 Sep 2017 #38

    Hi there. Yes, another day in Paradise.

    I'm thinking it's your video driver that's not compatible with either the update or your particular setup.

    Open Settings > Personalization > Scroll down to Multiple displays > Turn off "Show Taskbar on all displays".


    Click image for larger version. 

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      My ComputersSystem Spec


  9. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       01 Sep 2017 #39

    If that doesn't work, try downloading and installing the next older driver. If that works, trouble is Windows Update (WU) is going to update the driver, but there's a way to block that.

    Turn On or Off Device Driver Automatic Installation in Windows 10 Windows 10 Windows Update Activation Tutorials
      My ComputersSystem Spec

  10.    01 Sep 2017 #40

    That didn't work either. I know this is very frustrating. I've tried reloading all windows apps since the problem is with the start menu because everything else seems to work.
      My ComputerSystem Spec


 
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