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  1.    30 Aug 2017 #21
    Join Date : Aug 2017
    Posts : 23
    windows 10
    Thread Starter

    I am using Click image for larger version. 

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ID:	151110as my Display adaptor and the driver is updated.
      My ComputerSystem Spec
  2.    30 Aug 2017 #22
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,832
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Ok. You never did answer about which update. If it was the major Creators update you may want to roll back to the previous build to see if that works again, then we'll take it from there.

    Go Back to the Previous Version of Windows in Windows 10 Windows 10 Installation Upgrade Tutorials
      My ComputersSystem Spec
  3.    30 Aug 2017 #23
    Join Date : Aug 2017
    Posts : 23
    windows 10
    Thread Starter

    I'm not sure what update. I just know it was in July that this started happening and it was right after an update.

    How can I check?
      My ComputerSystem Spec
  4.    30 Aug 2017 #24
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,832
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Open File Explorer. Click on your C: drive. Do you see a Windows.old folder there?

    Also, Open Settings > System > About > Which OS Build number is there?
      My ComputersSystem Spec
  5.    31 Aug 2017 #25
    Join Date : Aug 2017
    Posts : 23
    windows 10
    Thread Starter

    I don't see any windows.old files
    Here is my version:
    Click image for larger version. 

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ID:	151211
    I ended up resetting my entire computer and the problem is still here. I did figure out it only happens when I go into extend mode with the second monitor. ie. I can have the monitor plugged in in duplicate mode and it works fine. Windows explorer only freezes up the start menu when I switch to extend,
      My ComputerSystem Spec
  6.    31 Aug 2017 #26
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,832
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    [QUOTE=tisacco;1126070]I don't see any windows.old files

    If you reset it you won't have the Windows.old folder any longer. It got deleted.

    Here is my version:
    Thanks for that. You're on the Creators update version/build.

    I ended up resetting my entire computer and the problem is still here. I did figure out it only happens when I go into extend mode with the second monitor. ie. I can have the monitor plugged in in duplicate mode and it works fine. Windows explorer only freezes up the start menu when I switch to extend,
    Well, duplicate sucks for it just mirrors the monitors.

    The only thing I can think of is that the graphics driver isn't up to par. Let me research and think on this one for a bit. I'll report anything I can find.

    Which brand and model is the secondary monitor?
      My ComputersSystem Spec
  7.    31 Aug 2017 #27
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,832
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    And what HP laptop model number is it?
      My ComputersSystem Spec
  8.    31 Aug 2017 #28
    Join Date : Aug 2017
    Posts : 23
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	268.5 KB 
ID:	151218
      My ComputerSystem Spec
  9.    31 Aug 2017 #29
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,832
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Oh so the lappy has a touch screen whereas the second monitor is not?
      My ComputersSystem Spec
  10.    31 Aug 2017 #30
    Join Date : Aug 2017
    Posts : 23
    windows 10
    Thread Starter

    correct
      My ComputerSystem Spec

 
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