Edge/Explorer freezes up windows when I plug in second monitor

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  1.    30 Aug 2017 #21

    I am using Click image for larger version. 

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      My ComputerSystem Spec


  2. Posts : 7,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #22

    Ok. You never did answer about which update. If it was the major Creators update you may want to roll back to the previous build to see if that works again, then we'll take it from there.

    Go Back to the Previous Version of Windows in Windows 10 Windows 10 Installation Upgrade Tutorials
      My ComputersSystem Spec

  3.    30 Aug 2017 #23

    I'm not sure what update. I just know it was in July that this started happening and it was right after an update.

    How can I check?
      My ComputerSystem Spec


  4. Posts : 7,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #24

    Open File Explorer. Click on your C: drive. Do you see a Windows.old folder there?

    Also, Open Settings > System > About > Which OS Build number is there?
      My ComputersSystem Spec

  5.    31 Aug 2017 #25

    I don't see any windows.old files
    Here is my version:
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    I ended up resetting my entire computer and the problem is still here. I did figure out it only happens when I go into extend mode with the second monitor. ie. I can have the monitor plugged in in duplicate mode and it works fine. Windows explorer only freezes up the start menu when I switch to extend,
      My ComputerSystem Spec


  6. Posts : 7,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #26

    [QUOTE=tisacco;1126070]I don't see any windows.old files

    If you reset it you won't have the Windows.old folder any longer. It got deleted.

    Here is my version:
    Thanks for that. You're on the Creators update version/build.

    I ended up resetting my entire computer and the problem is still here. I did figure out it only happens when I go into extend mode with the second monitor. ie. I can have the monitor plugged in in duplicate mode and it works fine. Windows explorer only freezes up the start menu when I switch to extend,
    Well, duplicate sucks for it just mirrors the monitors.

    The only thing I can think of is that the graphics driver isn't up to par. Let me research and think on this one for a bit. I'll report anything I can find.

    Which brand and model is the secondary monitor?
      My ComputersSystem Spec


  7. Posts : 7,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #27

    And what HP laptop model number is it?
      My ComputersSystem Spec

  8.    31 Aug 2017 #28

    Click image for larger version. 

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      My ComputerSystem Spec


  9. Posts : 7,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       31 Aug 2017 #29

    Oh so the lappy has a touch screen whereas the second monitor is not?
      My ComputersSystem Spec

  10.    31 Aug 2017 #30

    correct
      My ComputerSystem Spec


 
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