Windows 10: Edge/Explorer freezes up windows when I plug in second monitor

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  1.    30 Aug 2017 #11

    I tried both suggestions and the monitor is working fine but the same problem persists.

    The other monitor works fine, it's that I can't get to anything on the start menu because it just flashes on and off and won't load.

    And the only thing that has changed when I plug in the monitor is Internet explorer usage on the CPU even if it's not open when I plug in the monitor.

    And then I went to task manager and ended the Windows Explorer task and the start menu when away completely.
      My ComputerSystem Spec

  2.    30 Aug 2017 #12

    This is from the event log:
    Click image for larger version. 

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ID:	151076
      My ComputerSystem Spec


  3. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #13

    Ok. Let's slow down a bit. I'm getting confused. Are you saying that both monitors work fine until you open Start (menu). aka Push the Windows key?

    Don't confuse Windows Explorer with Internet Explorer. That Explorer you see in Task Manager is Windows Explorer working in the background and is the backbone of the system.

    Check to see if you're in Tablet Mode. Open Settings app > System > Tablet mode. Make appropriate setting changes.
      My ComputersSystem Spec

  4.    30 Aug 2017 #14

    Sorry, I was also confused what the issue was until I dove deeper. It's definitely windows explorer that is going haywire when I plug in a second monitor. The event log is in the post above.
      My ComputerSystem Spec


  5. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #15

    tisacco said: View Post
    Sorry, I was also confused what the issue was until I dove deeper. It's definitely windows explorer that is going haywire when I plug in a second monitor. The event log is in the post above.
    Ok. I see you posted that. You'll see that svchost.exe is common in Task Manager cuz that's a program that allows or "hosts" other programs to work. It's the FrameServer that may be tied to your video driver or system graphics.

    Did you check Tablet mode?
      My ComputersSystem Spec


  6. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #16

    Let me get this straight. So far, your lappy and secondary monitor work fine until you open Start menu, correct?

    Does Start work without the secondary monitor connected?

    Try going into Settings > Personalization > Start > to check out everything in there.
      My ComputersSystem Spec

  7.    30 Aug 2017 #17

    The laptop works fine with the start menu, nothing wrong here. When I plug in the second monitor, windows explorer goes nuts (sideways picture I sent) and the start menu will not work. The second monitor works fine with whatever I put over there, but I can't get to the start menu.

    This is what is set for Tablet mode
    Click image for larger version. 

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ID:	151082
      My ComputerSystem Spec


  8. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #18

    Ok, thanks. Now the Settings > Personalization > Start?
      My ComputersSystem Spec

  9.    30 Aug 2017 #19

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	362.1 KB 
ID:	151084
      My ComputerSystem Spec


  10. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       30 Aug 2017 #20

    All looks fine in both. Basically what I have. I have to say > This is stumping me. I dual-monitor, but on a tower with no problems. Why on God's green earth would the Start menu affect your system?

    Which onboard graphics do you have? It's listed in Device Manager > Display adapters.

    Try setting the "appropriate mode for my hardware" to "Use desktop mode" in Tablet mode settings.
      My ComputersSystem Spec


 
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