Outlook 2016 not showing up as a default program option

ydono · 22 Aug 2017

Outlook 2016 did not come packaged with my office. I am using a version that I installed separately and it can not be reinstalled as the key code only works once. I didn't realize that when I first bought it but I am stuck with the situation now.

Fairly often when I click on a link on a website to have something emailed to me, Edge comes up as the way to get the email. I do not have edge set up. I have Outlook 2016 and Windows Live. I use Outlook most of the time. Outlook 2016 does not come up as a default option when I try going through the control panel. I tried Windows LIve but I get an error message. I really don't want to set up edge too. Any solutions? thanks

Caledon Ken · 24 Aug 2017

Hi ydono. Welcome to the TenForums @ydono

Defaults are set in Windows 10 through Settings, is this what you are calling Control Panel.

If you haven't entered Settings, Start => Settings => Apps => Default Apps

Mail is the top one, try there.

If that doesn't work scroll to bottom of right hand side and click Set Defaults by app. Find Outlook, click once on it. Then on right click on Set this program as default.

Ken

ydono · 25 Aug 2017

thank you for your reply. However, the problem is that Outlook 2016 is not showing up as an option in any of those places mentioned.

Caledon Ken · 26 Aug 2017

It does not even show in the list of apps?

I think something went wrong with install. Could even be a conflict with Windows Live. If you go to Control Panel, Programs and Features, Programs does Outlook show in the list of programs. If you right click are you presented the option to Repair.

Before repair I strongly recommend you Image your system with a tool like Macrium Reflect. If something goes wrong you want a route back. Also create a Restore Point.

As I'm sure you know Live is no longer supported and it sounds like Outlook is in difficulty.

Have you considered using Thunderbird. It would give you some longevity, its free and it works.

Ken