Windows 10 Mail - Not able to add email accounts


  1. Posts : 5
    Windows 10
       #1

    Windows 10 Mail - Not able to add email accounts


    Hi guys,

    I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was an exchange account I use for work.
    Last week the exchange account stopped working (no emails in the inbox or in saved folders). The personal account still worked but I was unable to access the account settings for either.

    I tried to reset Mail, and re-add the accounts but this didn't work.

    I have uninstalled and re-installed the Mail program but I cannot add either account now. I don't get any error messages it just keeps on loading and nothing happens when I try to add either account.

    Can anybody assist? (Also I'm not that proficient at IT, so any explanation in layman's terms would be appreciated)
    Thanks
      My Computer

  2. dencal's Avatar
    Posts : 3,059
    W10 Pro + W10 Preview
       #2

    Hi GrahamB....try this...Open Mail, at top click on rotating arrows to sync...welcome to TenForums
    Attached Thumbnails Attached Thumbnails Windows 10 Mail - Not able to add email accounts-mail.jpg  
      My Computers


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    Thanks Dencal,

    Unfortunately when I open Mail I cannot get to that screen. The below is what I see:

    Windows 10 Mail - Not able to add email accounts-image.png
      My Computer

  4. dencal's Avatar
    Posts : 3,059
    W10 Pro + W10 Preview
       #4

    Do you open mail from the Taskbar?......Try this...unpin from taskbar....then open Mail from Start Menu.
      My Computers


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    Hi Dencal, I had actually opened this from the start menu unfortunately...
      My Computer

  6. dencal's Avatar
    Posts : 3,059
    W10 Pro + W10 Preview
       #6

    The reason I suggested you remove the taskbar app is because you had removed and reinstalled Mail.
    This could cause a problem as the taskbar version had been uninstalled rendering it dead, and as you had two versions one being dead maybe it confused the computer when trying to load.

    Had similar problems after uninstalling and reinstalling apps....having saved to the taskbar as well as having a version in the Start Menu.
      My Computers


  7. Posts : 5
    Windows 10
    Thread Starter
       #7

    That makes sense. No, I actually don't have the re-installed app on my taskbar at all.

    Do you recommend anything else?
      My Computer

  8. dencal's Avatar
    Posts : 3,059
    W10 Pro + W10 Preview
       #8

    Feeling brave Graham?.....seriously this is fairly straight forward.....follow the instructions provided in the link.

    How To Reinstall The Mail App In Windows 10

    Windows 10 App Remover....link below if chosen way.
    Download Windows 10 App Remover - MajorGeeks
    Last edited by dencal; 24 Aug 2017 at 07:58.
      My Computers


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    Hi Dencal, I've already done that I'm afraid (twice actually). The print screen I sent you earlier, was from the re-installed app. May be it will never work again
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:53.
Find Us




Windows 10 Forums