1.    22 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 5
    Windows 10

    Windows 10 Mail - Not able to add email accounts


    Hi guys,

    I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was an exchange account I use for work.
    Last week the exchange account stopped working (no emails in the inbox or in saved folders). The personal account still worked but I was unable to access the account settings for either.

    I tried to reset Mail, and re-add the accounts but this didn't work.

    I have uninstalled and re-installed the Mail program but I cannot add either account now. I don't get any error messages it just keeps on loading and nothing happens when I try to add either account.

    Can anybody assist? (Also I'm not that proficient at IT, so any explanation in layman's terms would be appreciated)
    Thanks
      My ComputerSystem Spec
  2.    22 Aug 2017 #2
    Join Date : Oct 2014
    Posts : 2,462
    W10 Pro + W10 Preview

    Hi GrahamB....try this...Open Mail, at top click on rotating arrows to sync...welcome to TenForums
    Attached Thumbnails Attached Thumbnails mail.jpg  
      My ComputersSystem Spec
  3.    22 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Thanks Dencal,

    Unfortunately when I open Mail I cannot get to that screen. The below is what I see:

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	553.0 KB 
ID:	149945
      My ComputerSystem Spec
  4.    22 Aug 2017 #4
    Join Date : Oct 2014
    Posts : 2,462
    W10 Pro + W10 Preview

    Do you open mail from the Taskbar?......Try this...unpin from taskbar....then open Mail from Start Menu.
      My ComputersSystem Spec
  5.    23 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Hi Dencal, I had actually opened this from the start menu unfortunately...
      My ComputerSystem Spec
  6.    23 Aug 2017 #6
    Join Date : Oct 2014
    Posts : 2,462
    W10 Pro + W10 Preview

    The reason I suggested you remove the taskbar app is because you had removed and reinstalled Mail.
    This could cause a problem as the taskbar version had been uninstalled rendering it dead, and as you had two versions one being dead maybe it confused the computer when trying to load.

    Had similar problems after uninstalling and reinstalling apps....having saved to the taskbar as well as having a version in the Start Menu.
      My ComputersSystem Spec
  7.    24 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    That makes sense. No, I actually don't have the re-installed app on my taskbar at all.

    Do you recommend anything else?
      My ComputerSystem Spec
  8.    24 Aug 2017 #8
    Join Date : Oct 2014
    Posts : 2,462
    W10 Pro + W10 Preview

    Feeling brave Graham?.....seriously this is fairly straight forward.....follow the instructions provided in the link.

    How To Reinstall The Mail App In Windows 10

    Windows 10 App Remover....link below if chosen way.
    Download Windows 10 App Remover - MajorGeeks
    Last edited by dencal; 24 Aug 2017 at 07:58.
      My ComputersSystem Spec
  9.    25 Aug 2017 #9
    Join Date : Aug 2017
    Posts : 5
    Windows 10
    Thread Starter

    Hi Dencal, I've already done that I'm afraid (twice actually). The print screen I sent you earlier, was from the re-installed app. May be it will never work again
      My ComputerSystem Spec

 


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