Microsoft Outlook blocks access to URL links

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  1. Posts : 76
    Win 10
       #1

    Microsoft Outlook blocks access to URL links


    Hi,

    I wondered if anyone can assist me in resolving an issue that when an email is sent to me with a URL as a link to a webpage Outlook will not allow me to open that link.

    I keep getting an error report stating:
    "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator"

    Well as I don't have a separate 'system administrator' and have checked the settings in Outlook and not found anything, can anyone assist me to sort this out please?

    Thanks
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #2

    Hi Traveller11.

    I don't have an immediate answer but wanted to clarify. When you say Outlook do you mean Outlook 20xx that is part of Office or Office 365 or do you mean Outlook.com?

    If part of Office which version, if Outlook.com what browser?


    Ken
      My Computer

  3. Berton's Avatar
    Posts : 10,571
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #3

    Ctrl + Click to follow a link may work, this page may also help:
    How to Follow Hyperlinks in Outlook 2013 Without Holding Down the Ctrl Key
      My Computers


  4. Posts : 76
    Win 10
    Thread Starter
       #4

    Hi Ken,

    Sorry, I should have clarified at the beginning.
    I am using Outlook 2010 that is part of Microsoft Office Professional Plus 2010

    I also took a 'Screen Shot' which is attached.
    Hope that's better?

    Thanks also for your quick response.
    Attached Thumbnails Attached Thumbnails Microsoft Outlook blocks access to URL links-office.jpg  
      My Computer

  5. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #5

    Thanks.

    Found this. The easy fix does not apply to Win 10, interesting?

    This article would suggest, just matching error message which could be related to other errors, that you are using IE as default browser.

    Is this correct?

    https://support.microsoft.com/en-ca/...ing-in-outlook


    Ken
      My Computer


  6. Posts : 76
    Win 10
    Thread Starter
       #6

    Berton said:
    Ctrl + Click to follow a link may work, this page may also help:
    How to Follow Hyperlinks in Outlook 2013 Without Holding Down the Ctrl Key
    Hi Berton,

    While I had to copy and paste the URL into Google Chrome, I followed all the requirements and when I got to the part where you take the tick out of the box fur using 'Ctrl-Click' to open the URL I found it was 'Ticked'

    However I have to say that even thought I took the 'Tick' out of the box I was not being asked to use 'Ctrl-Click to open the link in the browser.

    Having then saved all the steps, I tried again and got the same error message as seen before.
    I then closed down Outlook, then opened it up again just in case it needed to clear out any previous settings and tried again, only to get the same 'Error' message.

    So I'm still stuck!

    Cheers.
      My Computer


  7. Posts : 76
    Win 10
    Thread Starter
       #7

    Caledon Ken said:
    Thanks.
    Found this. The easy fix does not apply to Win 10, interesting?
    This article would suggest, just matching error message which could be related to other errors, that you are using IE as default browser.
    Is this correct?
    https://support.microsoft.com/en-ca/...ing-in-outlook
    Ken
    Hi again,

    Microsoft are correct as I downloaded and tried the 'Fix' and got another 'error message' advisomg me that it would not work on my system! How kind of Microsoft!

    Meanwhile I am not using IE as a default browser as I still have reservations about its security capabilities.
    So Chrome is my default while Firefox is my alternative.

    Having said that I have not tried setting Firefox as the default and putting Chrome as the alternative...........
    So watch this space and I will give that a go!

    Cheers
      My Computer


  8. Posts : 76
    Win 10
    Thread Starter
       #8

    Well switching to Firefox made not one bit of a difference!

    So it's back to square 1.

    While Interestingly now I find that this 'Outlook' is also blocking pictures which are included in an email and come from trusted sources like 'friends'

    Oh how I would like to curl up with a nice cold beer, but I have to finish my course of antibiotics first!

    Cheers!
      My Computer

  9. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #9

    For pictures click on File upper left, then options then Trust Center. then Trust Center Settings. Have a review, particularly Attachment Handling and Automatic Download.
      My Computer


  10. Posts : 76
    Win 10
    Thread Starter
       #10

    Caledon Ken said:
    For pictures click on File upper left, then options then Trust Center. then Trust Center Settings. Have a review, particularly Attachment Handling and Automatic Download.
    Hi Ken,

    That worked as I found that Automatic Download was set with a 'Tick in the box for 'Don't download pictures.......'

    For Attachment Handling there were 2 controls which were both un-ticked so were left like that.

    I then sent a picture as an 'Insert' in an email message between my email addresses and the message opened up in the one it was sent with the picture visible.

    Thanks for the pointer and helping sort that one out.
    The other 'problem' looks like it is a harder nut to crack!
    I will send the details in another Post after this...........

    Cheers
      My Computer


 
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