1.    27 Jul 2017 #1
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro

    Firefox now occasionally causes 1703 to lock computer, must re-boot


    This has happened only recently with both the 86-bit Firefox, now uninstalled, and with the 64-bit Firefox replacing it (have 64-bit system). Problem first appeared when I recently tried to repair non-functioning Spotlight, in some cases messing with the registry, etc.. Spotlight now works useably as it is now coming in via Dynamic Theme. Kaspersky updated as is all Windows Update/Security fine (periodic scanning) and apps so far as i know. Now downloaded SUPER Antispyware which found 43 tracking adware cookies which it has removed.

    Older 86-bit Firefox (now uninstalled) would occasionally crash before, give crash report and restart itself WITHOUT locking up the computer (HP 840 G2).

    After these recent computer lockups which I assume are caused by Firefox (seems to only happen when I try to interact with opened, running Firefox in top bar, as in typing in top address bar, etc.), when I hold down computer's physical on/off switch to turn off the computer, after clean stop and then use on/off switch to re-start .... everything works fine
      My ComputerSystem Spec
  2.    27 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,104
    Windows 10 Pro Build 1703

    Hi Airider

    To help isolate software issues you can use the clean boot procedure. From your description "Problem first appeared when I recently tried to repair non-functioning Spotlight, in some cases messing with the registry, etc.." I don't think this is a Firefox issue.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    Another item that you can try is the in place repair / upgrade to repair your installation. I use the word repair very loosely.

    Repair Install Windows 10 with an In-place Upgrade

    While this process should not impact data I always recommend having your data backed up. I also recommend creating an Image with a tool like Macrium reflect. Better safe than sorry.


    Ken


      My ComputerSystem Spec
  3.    27 Jul 2017 #3
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Now it got locked up when I tried to start Skype (computer had been running very well for hours). So: mechanical stop (on/off switch) then start again with switch, running nicely again, also Skype.

    However, as has happened a half-dozen or more times ONLY since updating to 1703 a few months ago, at first re-start (from off) the sound was off at start (all else working, auto-diagnostic found nothing). Another "shut-down" but with click on "shut down", switch re-start and then all fine (so far). THAT's been going on since 1703 was installed

    My guess now is 1703 bugs
      My ComputerSystem Spec
  4.    27 Jul 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,104
    Windows 10 Pro Build 1703

    What is reliability history reporting?

    Is there additional info in the event viewer under the System heading?


    Ken
      My ComputerSystem Spec
  5.    27 Jul 2017 #5
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    note improper shut down was me doing the only possible thing I could > manual shut down with on/off switch

    also the last crash was when I tried to launch Skype

    and during that re-boot the sound was off, as has happened before; no crash but could use Windows "shut down" interface in start menu, after re-boot all fine (till the next time)
    Attached Thumbnails Attached Thumbnails reliability 1.PNG   reliability 2.PNG  
      My ComputerSystem Spec
  6.    27 Jul 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,104
    Windows 10 Pro Build 1703

    Could you please view your windows update history. Is it clean or are updates failing?

    Next I would sfc /scannow just to see.

    One thing I would consider is a in place repair / upgrade. I say this but as you have registry mods I'm a little concern it might wipe them out

    Repair Install Windows 10 with an In-place Upgrade

    Have your data backed up and I would recommend a tool like Macrium Reflect to create an Image. Always want a plan "B".

    Let's see what SFC sees.

    You could also rule out disk errors with a chkdsk c:, from command prompt, no switches (options) just to see what it reports and I would consider running a tool like memtest86. Tutorial in our library. No harm in checking.


    Ken
      My ComputerSystem Spec
  7.    27 Jul 2017 #7
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    I used the troubleshooter in Security and it indicated incompatibility with Firefox 64-bit, so I uninstalled and put back 32-bit, then also incompatible, this time clicked the correct choice, indicated fixed. Uninstalled 32-bit and installed 64-bit, ran Security troubleshooter, incompatible, clicked correctly again, and indicated fixed. Also checked Skype, no prob
    .
    NO failed updates. I use stand alone downloads and manually update Defender from within Settings (Periodic Scanning, trust Kaspersky, though it obviously missed 43 ad-tracking cookies, now removed)
    Now ran scannow, no integrety violations.

    All good so far, but I just remembered, during the time of the "troubles" but not WHILE happening, WinX was beeping the descending pretty 3-note "I'm working" tones a lot more than ever before, now back to normal, only rarely (could be Red Herring?)
      My ComputerSystem Spec

 


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