Mail app set up questions... Solved

  1. 24c's Avatar
    Posts : 963
    Win 10 Prox64 - latest "final"

    Mail app set up questions... to the Mail app - Windows 10 Insider build 16241 Pro x64

    Have used Outlook for years as my email client, very happy with it. A few days ago it stopped being able to send, but could receive. I checked with my ISP, COX Communications, the tech and I tried all sorts of settings, nothing worked. The tech said the issue was at their end and they'd up the ticket thru the tech chain. Still waiting for a reply.
    After waiting 3 days I decided to try the Win 10 email app. Setting up my account was fairly easy, my COX email address is also my Windows account. I sent an email to a buddy of mine and all went well. But, I don't seem to be able to receive emails as they stop at webmail.
    Any suggestions as to what might be causing this would be much appreciated.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,246
    Windows 10 Pro x64 Build 1809

    Hi 24c

    I would strongly recommend you contact Cox for specific set up instructions. These instructions are about eight months old and it would appear that they only support POP3 accounts. Windows 10 Mail likely tried to set up as IMAP.

    These screen shots are from .... I don't know, might be WLM.

      My ComputerSystem Spec

  3. 24c's Avatar
    Posts : 963
    Win 10 Prox64 - latest "final"
    Thread Starter

    Thanks Ken -

    Since I posted the above yesterday, my COX email is "sort of" working. When I hit SEND, the message sits in the outbox until I click Send and Receive or wait for the next S&R cycle. At least I can send from Outlook now.

    I have installs of Office 2010 2013, and 365 (all on different drives) and the above action is true for all 3 versions of Outlook. Also,
    I uncheck "Send immediately when connected" on all 3 installs, yet it still cycles through the S&R cycle upon opening Outlook.

    Office 2010 Windows Pro - 15063.483
    Office 365 - Windows Education Insider - 16241
    Office 2013 - Windows Insider Professional - 16241
    I think I need a few more Installs -

    I am supposed to be hearing from COX "soon", will wait and what they have to say if they do contact me. I was told the other night the issue was on their end and it involved Outlook.

    I still have Office 2007 which I can install on another drive if need be - :)

    Thanks again for the reply.
      My ComputerSystem Spec

  4. Posts : 1,287
    Windows 10

    The reference given shows the IMAP settings down the pages right at the bottom.
    Screens will obviously be different for the Win 10 Mail App.

    You may have to try more than once. I have an old Mail Account that makes the Mail App think sometime before it sets it up, but it does eventually.
      My ComputerSystem Spec

  5.    #5

    24c said: View Post to the Mail app - Windows 10 Insider build 16241 Pro x64
    Note IMAP isn't working for the mail app in this build.

    Known issues for PC

    • IMAP email accounts such as Gmail, Yahoo, and Aol may not sync in the Mail app in this build.
    Announcing Windows 10 Insider Preview Build 16241 PC + 15230 Mobile Insider - Windows 10 Forums
      My ComputerSystem Spec

  6. 24c's Avatar
    Posts : 963
    Win 10 Prox64 - latest "final"
    Thread Starter

    Thanks for the replies.

    Right now I am going to stick with Outlook, since I can get it to S & R. If I do hear from COX, I may learn more about the situation.

    I've been using Outlook for as long as I can remember - I love it.

    Thanks again.
      My ComputerSystem Spec


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