{HELP} this terminal is bound to other account

  1.    #1

    {HELP} this terminal is bound to other account

    i m living in pakistan and i used ptcl smart tv. i m using multiple accounts on it after fresh windows installation first enterd account is only working if i used another account i face this error "this terminal is bound to other account" Click image for larger version. 

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    So i feel if i can change my device id may be the other one account is working
    Click image for larger version. 

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    please help to suggest that how i resolve this issue without resetting the windows10
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,246
    Windows 10 Pro x64 Build 1809

    Hi shahzadch. Welocme to the TenForums @shahzadch

    This does not appear to be a Windows x issue.

    Your supplier has detected that you have multiple accounts and seems to have a restriction. I would contact them and ask why and how to resolve.

    Your screen shots appear to be from an app. If they are a browser then using private browsing may prevent identifying cookies from being stored.

    You will also notice in your Privacy settings, General, there is an Advertising ID. Not sure if they are keying in on this.

    One last suggesting may be to use multiple Window account on device.

    and finally using a VPN may hide your IP and allow multiple logins.

    Really this is a restriction from your supplier, I would ask them and see if they will explain what they are using to determine, eg., cookies, IP address, machine fingerprinting, Advertising ID's, etc.

      My ComputerSystem Spec

  3.    #3

    ok thanks for all above efforts...
      My ComputerSystem Spec

  4.    #4

    once again i tell you that im using Firefox ESR 52.2.1 (Win10) and if i used this (smarttv.com.pk) at any other browser like chrome or ie the same problem (as pic in one)
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 15,246
    Windows 10 Pro x64 Build 1809

    Agree. The vendor does not appear to be allowing you to connect two accounts from the same computer. I would think this is strange but someone must have figured away around some security.

    They will be your best resource as they understand their app.

    Post back what you find please.
      My ComputerSystem Spec

  6.    #6

    can u please work on that how i find my device ID that is showing in PIC-1
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 15,246
    Windows 10 Pro x64 Build 1809

    Again, this is a question for vendor.

    You could search your registry and your user folders (unhide them first).

    In both cases search for that string. Be very careful in registry, changing values could spell real trouble.
      My ComputerSystem Spec

  8.    #8

    ok thx again
      My ComputerSystem Spec


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