1.    07 Jul 2017 #1
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)

    SendTo right click menu problem


    Dear all,

    I cannot get the right click menu working in Windows 10. When I try this it does nothing except force closing the current folder windows.

    Default email is outlook 2016 64 bit (working perfectly).

    I ran the scan for corrupted system files (sfc /scannow) - no corrupted files detected.

    I tried to restore manually the MailRecipient.MAPIMail file as instructed elsewhere in this forum ...

    nothing fixes this,

    thanks for your help,

    Collpicto
      My ComputerSystem Spec
  2.    07 Jul 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Hello, I think what you are seeing is explorer crashing when you right click something. Is that correct?

    The usual cause for this is a shell extension added by one of the programs you have installed that is not compatible with Windows in some manner. (I.e. an added context menu option).

    What you need to do is disable these, and see if the problem disappears. Then enable them progressively to identify the problematic one.

    You can use the following free programs to do that. No need to log off or restart. All can easily be found with a quick search.

    Shellmenuview
    Shellexview
    Glary Utilities (this is a utility suite- one part is a context menu manager).

    I find no one of these detects all the context menu entries.

    Autoruns (from MS) can also be used, but some find this daunting.
      My ComputerSystem Spec
  3.    08 Jul 2017 #3
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)
    Thread Starter

    It concerns only the "Send To > Mail Recipient" right click menu.
    When I do this by right-clicking on a file, I feel that the system tries something but it only results in the folder windows from which I right clicked to close spontaneously.

    On the other hand, the default email program (Outlook 2016 64bit) works without any problems.

    very weird (and annoying) - I am pretty sure that this is a new problem as I used to send files by email in this way before on the same system.

    Collpicto
    Last edited by collpicto; 08 Jul 2017 at 02:47.
      My ComputerSystem Spec
  4.    08 Jul 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Please confirm Send To works in other cases - e.g. Send To folder.

    The question then is- what is the mail recipient shortcut associated with. It may be opening something other than Outlook.

    You can inspect it by opening the Send To folder:
    Windows key + R, type shell:sendto

    Post a screenshot of what you see.

    Note: When I had a problem with this, I resolved it by dropping a shortcut to Thunderbird into the Send To folder.

    You can repair the mail recipient shortcut in the Send To list as follows:

    If you are missing the Mail Recipient shortcut in the Send to folder or it's not working:
    Make sure file extensions are visible in file explorer:
    Click image for larger version. 

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    1. Open the SendTo folder: Windows key + R, type shell:sendto
    2. Delete the existing mail recipient shortcut
    3. Right-click and choose New > Text Document to create a text file in the folder.
    4. Rename the file MailRecipient.MAPIMail. Replace the .txt extension as well.
    5. Press Enter.
      My ComputerSystem Spec
  5.    09 Jul 2017 #5
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)
    Thread Starter

    Thanks for your effort trying to solve this!

    "Send To > Compressed (zipped folder)", "Send To > Desktop (shortcut)" and "Send To > Documents" work without any problems.

    I tried several times to re-create the "MailRecipient.MAPIMail" in the SendTo folder but it does not solve the problem.

    Could this be a Outlook 2016 64bit issue? I am running Norton Security antivirus - could this be in cause?

    Thanks

    Coll picto
      My ComputerSystem Spec
  6.    09 Jul 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    You also have to set the default MAILTO protocol client. (Associate it with Outlook)

    Try researching Outlook in particular: also try adding an Outlook shortcut in the Sendto folder and using that.
      My ComputerSystem Spec

 


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