Windows 10: SendTo right click menu problem

  1. Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)
       07 Jul 2017 #1

    SendTo right click menu problem

    Dear all,

    I cannot get the right click menu working in Windows 10. When I try this it does nothing except force closing the current folder windows.

    Default email is outlook 2016 64 bit (working perfectly).

    I ran the scan for corrupted system files (sfc /scannow) - no corrupted files detected.

    I tried to restore manually the MailRecipient.MAPIMail file as instructed elsewhere in this forum ...

    nothing fixes this,

    thanks for your help,

      My ComputerSystem Spec

  2.    07 Jul 2017 #2

    Hello, I think what you are seeing is explorer crashing when you right click something. Is that correct?

    The usual cause for this is a shell extension added by one of the programs you have installed that is not compatible with Windows in some manner. (I.e. an added context menu option).

    What you need to do is disable these, and see if the problem disappears. Then enable them progressively to identify the problematic one.

    You can use the following free programs to do that. No need to log off or restart. All can easily be found with a quick search.

    Glary Utilities (this is a utility suite- one part is a context menu manager).

    I find no one of these detects all the context menu entries.

    Autoruns (from MS) can also be used, but some find this daunting.
      My ComputerSystem Spec

  3. Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)
    Thread Starter
       08 Jul 2017 #3

    It concerns only the "Send To > Mail Recipient" right click menu.
    When I do this by right-clicking on a file, I feel that the system tries something but it only results in the folder windows from which I right clicked to close spontaneously.

    On the other hand, the default email program (Outlook 2016 64bit) works without any problems.

    very weird (and annoying) - I am pretty sure that this is a new problem as I used to send files by email in this way before on the same system.

    Last edited by collpicto; 08 Jul 2017 at 02:47.
      My ComputerSystem Spec

  4.    08 Jul 2017 #4

    Please confirm Send To works in other cases - e.g. Send To folder.

    The question then is- what is the mail recipient shortcut associated with. It may be opening something other than Outlook.

    You can inspect it by opening the Send To folder:
    Windows key + R, type shell:sendto

    Post a screenshot of what you see.

    Note: When I had a problem with this, I resolved it by dropping a shortcut to Thunderbird into the Send To folder.

    You can repair the mail recipient shortcut in the Send To list as follows:

    If you are missing the Mail Recipient shortcut in the Send to folder or it's not working:
    Make sure file extensions are visible in file explorer:
    Click image for larger version. 

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    1. Open the SendTo folder: Windows key + R, type shell:sendto
    2. Delete the existing mail recipient shortcut
    3. Right-click and choose New > Text Document to create a text file in the folder.
    4. Rename the file MailRecipient.MAPIMail. Replace the .txt extension as well.
    5. Press Enter.
      My ComputerSystem Spec

  5. Posts : 10
    Windows 10 pro 64 (Version 1703 Built 15063.447)
    Thread Starter
       09 Jul 2017 #5

    Thanks for your effort trying to solve this!

    "Send To > Compressed (zipped folder)", "Send To > Desktop (shortcut)" and "Send To > Documents" work without any problems.

    I tried several times to re-create the "MailRecipient.MAPIMail" in the SendTo folder but it does not solve the problem.

    Could this be a Outlook 2016 64bit issue? I am running Norton Security antivirus - could this be in cause?


    Coll picto
      My ComputerSystem Spec

  6.    09 Jul 2017 #6

    You also have to set the default MAILTO protocol client. (Associate it with Outlook)

    Try researching Outlook in particular: also try adding an Outlook shortcut in the Sendto folder and using that.
      My ComputerSystem Spec

  7.    03 Dec 2017 #7

    Since the latest update in Windows 10 Version 1709 everyone of my computers was having the same problem. I would right click on word docs, excel docs, pdfs, jpgs and nothing would happen with the exception of jpg files. It would ask me what size I would like to send the file as. Once I chose the size, selected attach, nothing would happen.

    Solution: I went to Add/remove programs in the control panel and when I got to Microsoft Office, I selected modify (make sure all of your MS office programs/apps are closed), after that I chose repair and then OK, and after a reboot, everything worked like it was supposed to. I had to do this to all of my computers after this latest patch. 12/1/2017
      My ComputerSystem Spec


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