1.    26 Jun 2017 #1
    Join Date : Nov 2015
    Posts : 8
    Windows 10 64Bit

    Audio is out of sync on browsers

    Hi. I hope someone can help me.

    For about 8-12 weeks, I have been having a problem with watching videos online and streaming videos. It doesn't matter which site I am on, Youtube, Liveleak, CNN (or any of the news sites), streaming live sites, the audio goes out of sync within 15-20secs after starting to watch.

    Initially I thought this was a browser problem, so I switched from Firefox to Chrome. I noticed the same problem there too so I switched to Opera, then Vivaldi and finally Edge, to no avail, the audio still went out of sync after 15 or so seconds. The whole thing cycles round and is synced after about 2-3 minutes, depending on the length of the video. This is only for videos. If I am watching a movie from Amazon Prime, or some other streaming media, then the sync goes out and stays out. There is a difference of 1 - 3 secs between the audio and the video, meaning, I hear something before seeing the cause of the sound, ie, if I'm watching a cricket match then I hear the bat hitting the ball then a couple of secs later I see the batsman hit the ball but the audio is then silent.

    I thought it might have to do with having an out of date flash driver, so I updated it, but that didn't help. I deleted and re-installed the browsers and that didn't help.

    Here is the thing. I run a dual boot system, Windows 10 Pro 64bit and OpenSuse Linux. When I boot up on Linux, I do not have that problem at all.

    My conclusion is that the problem lies with windows. So I was hoping that someone knows something about this or even has a solution for this.

    My windows system is: Windows 10 Pro 64bit ver. 1703 build 15063.413. I have two HDD's, each 2TB, and have 16GB RAM, with a Intel Core i7 processor.

      My ComputerSystem Spec
  2.    26 Jun 2017 #2
    Join Date : Oct 2014
    Posts : 361
    Win 10 Home Build 1709 16299.19 64bit

    Reinstall/replace the audio input/output driver to see if any difference.

    Also, check below:

      My ComputerSystem Spec
  3.    26 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 2
    Windows 10

    I'm having the exact problem silkmaze has. I'm wondering if anyone found a solution for this.
    My specs are:
    Intel Kaby Lake i7 7700K / GIGABYTE GA-Z270X-Ultra Gaming motherboard/Corsair Vengeance LPX Black 16GB DDR4 3000MHz CL15/GIGABYTE GeForce GTX 1060 Windforce OC 6GB DDR5 192-bit/Realtek Audio.

    I've tried uninstalling the audio driver, installing the latest from their website to no effect. Also the Audio Troubleshooter din't help me. I've tried latencymon but did not report any latency issues.

    Here are a few screenshots that shows system temperatures:

    If you need further info, please ask. Thank you!
      My ComputerSystem Spec
  4.    27 Aug 2017 #4
    Join Date : Aug 2017
    Posts : 2
    Windows 10

    After countless hours of research and troubleshooting I finally found the culprit. It seems that BenQ's Display Pilot causes this audio lag for whatever reason. Here are the steps I made to find the solution:
    • uninstallled and reinstalled every driver of every component
    • checked system/cpu/temperature -- all in nominal/normal values/
    • reinstalled a fresh copy of windows
    • one-by-one I disabled every program that ran at startup (this led me to BenQ's Display Pilot)

    I did not even suspected that something that has to do with my display would even cause this issue.
      My ComputerSystem Spec


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