Windows 10: Edge showing blank space and address bars, crash after few seconds

  1. sa3er's Avatar
    Posts : 3
    Windows 10 Version 1703 Build 15063.138
       26 Jun 2017 #1

    Edge showing blank space and address bars, crash after few seconds

    Hi, I've got this weird problem with my Edge browser which is driving me crazy. So in the place where websites are supposed to show up I see nothing rather than a flat blank space while address bar and toolbar are visible and clickable. No matter what I do the browser automatically shut downs after a few seconds. Also when I type an address in the address bar and hit enter, nothing happens.

    I already tried all available solutions on the internet, so please do not copy/paste or direct me to other pages. I've already tried them all and they are not working in my case.

    I will send a screenshot along with the dump file and ProcMon log file (filtered to MicorosoftEdge). Any help would be greatly appreciated.

    Microsoft Windows Version 1703 OS Build 10.0.15063.138

    Download dump file + ProcMon log file
    Attached Thumbnails Attached Thumbnails EdgeBlank.jpg  
      My ComputerSystem Spec

  2. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       26 Jun 2017 #2

    Did you check the tutorial to reset Edge ? And run a scan for malware ?

    Reset Microsoft Edge to Default in Windows 10

      My ComputerSystem Spec

  3. sa3er's Avatar
    Posts : 3
    Windows 10 Version 1703 Build 15063.138
    Thread Starter
       27 Jun 2017 #3

    Thank you for your reply torre,

    Yes, I'm afraid that was one of the first things I did. No luck. I was hoping experts like you could into the log/dump files and figure out where is that coming from.
      My ComputerSystem Spec

  4. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       27 Jun 2017 #4

    Bump to top for review by others.

    No experience in comprehending log/dump files.
      My ComputerSystem Spec

  5. Posts : 3
    Wi 10 Pro 64 bit
       28 Jun 2017 #5

    I have the same problem, but it occurred on both my Laptop and Desktop at exactly the same time, some 3 weeks ago.
    I applied all of the forum recommendations to resolve this but to no effect. I also restored a Reflect System backup from a time that Edge was working, but the problem persisted.
    I believe the issue lies with Microsoft somehow, and is not a problem with my computers, but have no idea how to go any further.
    I hope this info will help more experienced members give guidance.
      My ComputerSystem Spec

  6. sa3er's Avatar
    Posts : 3
    Windows 10 Version 1703 Build 15063.138
    Thread Starter
       01 Jul 2017 #6

    So no luck
      My ComputerSystem Spec

  7. Posts : 3
    Wi 10 Pro 64 bit
       24 Jul 2017 #7

    The software program Rapport Trusteer seems to be the cause of the problem. Uninstalling this has let Edge operate properly.
      My ComputerSystem Spec


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