1.    20 Jun 2017 #1
    Join Date : Sep 2015
    Posts : 23
    Windows 10 Home 64-bit (10.0, Build 14393)

    Firefox "can't load XPCOM" - even with complete fresh reinstall


    I have tried seemingly everything bar reinstalling Windows 10 to try to get Firefox to work again.

    I've moved my profile to an external HDD, and deleted everywhere I know that Firefox is located:
    • C:\Program Files\Mozilla Firefox (OR)
    • C:\Program Files (x86)\Mozilla Firefox
    • C:\Users\*username*\AppData\Local\Mozilla\Firefox
    • C:\Users\*username*\AppData\Local\Mozilla\updates
    • C:\Users\*username*\AppData\Local\VirtualStore\Program Files\Mozilla Firefox
    • Plus even the 'roaming' ones, too

    AND used the Advanced scan with Revo Uninstaller to remove every other trace of Firefox - registry included.

    But after [the ridiculously long process of] reinstalling firefox, the same error message still keeps appearing!
    I've ran out of ideas (and running out of patience) as to why it still keeps saying this.

    I don't know if it's just because my computer's so old or not, but seems to take at least something like 10 minutes to install it! And to keep on trying to uninstall it and reinstalling it all the time seems to take forever.

    Any help will be much appreciated. I don't like the other webbrowsers, and for the time being I'm using a Mozilla-based on called CLIQZ - but I can't install any addons to it, as it's a "privacy browser".


    *edit* sorry, didn't see the 'Browsers and Email' section there, my bad
    Last edited by Gaz1701; 20 Jun 2017 at 15:25.
      My ComputerSystem Spec
  2.    20 Jun 2017 #2
    Join Date : Mar 2017
    Posts : 5,671
    64-bit Windows 10 Pro Build 15063
      My ComputerSystem Spec
  3.    20 Jun 2017 #3
    Join Date : Jul 2015
    Posts : 278
    Windows 10

    If you go to Index page mozillaZine Forums and type "xpcom" (without the quotation marks, cf course,) in the box entitled Search Boards" on the right side of the screen, you will see a lengthy set of replies, some of which might have useful information for you.
      My ComputerSystem Spec
  4.    25 Jun 2017 #4
    Join Date : Sep 2015
    Posts : 23
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    Sorry for the late reply, I've tried the suggestions they put on there:

    Close all applications and reboot the computer.
    Delete any downloaded or partially downloaded installer files.
    Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
    Shutdown any anti-virus software you are running.
    Download a new copy of the full installer from [Firefox's download page]
    Run the installer.
    Restart the anti-virus program.
    It worked ONCE [and once only], but after restarting Firefox, the same message appears again! I've posted what I've done so far on their forums

    Ps. Thanks for the info on what XPCOM is Josey Wales, but there's far too much to read - and I don't really understand it anyway (or how it could be useful to me)
      My ComputerSystem Spec
  5.    25 Jun 2017 #5
    Join Date : Mar 2017
    Posts : 5,671
    64-bit Windows 10 Pro Build 15063

    Quote Originally Posted by Gaz1701 View Post
    Sorry for the late reply, I've tried the suggestions they put on there:


    It worked ONCE [and once only], but after restarting Firefox, the same message appears again! I've posted what I've done so far on their forums

    Ps. Thanks for the info on what XPCOM is Josey Wales, but there's far too much to read - and I don't really understand it anyway (or how it could be useful to me)
    Then why care if you can't open it??
      My ComputerSystem Spec
  6.    25 Jun 2017 #6
    Join Date : Jul 2015
    Posts : 182
    win 10 home

    You may want to visit palemoon dot org, and check out their browser(s) as alternative(s) to the privacy browser you are now using.

    Mozilla/Firefox is moving closer to a WebExtension add-on only browser (version 57?).

    Pale Moon, as a forked Firefox browser and further developed independently from Mozilla, can accept non-WebExtension add-on's with the exception of JetPack add-on's. And no Australis! Progress has its gains and losses.
      My ComputerSystem Spec
  7.    03 Jul 2017 #7
    Join Date : Sep 2015
    Posts : 23
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    I don't quite know how I've gotten it to work, but I've had much bigger issues with the internet on my Desktop not working - but I'll post that as a separate thread in the relevant place.

    Thanks for the suggestion pyramid10, I'll have to try it out
      My ComputerSystem Spec

 


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