Windows 10: Microsoft Edge crashing on startup since most recent windows update

  1.    5 Days Ago #1

    Microsoft Edge crashing on startup since most recent windows update


    Hoping you all can help me with a sticky issue here, as my google-fu is failing me.

    The issue:
    Since installing the most recent windows updates (May 2017) Certain users at my organization are reporting that Edge is crashing almost immediately after opening. No error messages, the program just disappears. I've replicated the issue (so far) on four separate systems with very different hardware configurations.

    I've tried the usual recommended steps to solve the problem with no success. So far I've tried:
    On command line -
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth
    sfc /scannow

    I've also tried:
    - Deleting the Microsoft Edge folder in %localappdata% and reinstalling edge through powershell
    - Deleting the registry entries under "Computer\HKEY_CURRENT_USER\Software\Classes\Local ---Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wek yb3d8bbwe\Children" (obviously after backing up the registry)
    - Creating a new user profile on the affected machine(s)

    So far, none of these solutions have helped. I'm stumped and my desk is going to have a permanent imprint of my face soon if I don't stop beating my head against it. Any suggestions?
      My ComputerSystem Spec


  2. Posts : 786
    W10 pro x86 and Vista x86
       5 Days Ago #2

    Firstly, I've no quick fix or answer but I think you need to be asking questions...

    Four different PC's, all with the same issue which apparently followed the latest cumulative update. That's odd for sure. Is the original W10 installation standard, or was it from some custom company tweaked deployment image ? Does Edge crash if you take the PC off line ?

    Perhaps just things to explore, as I say, I've no real answer other than eliminating things and proving things by trial and error. There has to be a common link somewhere between the four setups and how they are deployed.
      My ComputerSystem Spec

  3.    5 Days Ago #3

    Mooly said: View Post
    Firstly, I've no quick fix or answer but I think you need to be asking questions...

    Four different PC's, all with the same issue which apparently followed the latest cumulative update. That's odd for sure. Is the original W10 installation standard, or was it from some custom company tweaked deployment image ? Does Edge crash if you take the PC off line ?

    Perhaps just things to explore, as I say, I've no real answer other than eliminating things and proving things by trial and error. There has to be a common link somewhere between the four setups and how they are deployed.
    This is a bone standard windows 10 install. We're a small shop, so there's no deployment images. They either shipped with windows 10 preinstalled from Dell, or were upgraded from Windows 7 (which was also preinstalled by Dell)
    There doesn't seem to be any common thread between these four machines that would cause the problem. I'll try taking a machine offline and see if edge still crashes like you suggested, though.
      My ComputerSystem Spec


  4. Posts : 7
    Windows 10 Pro x64 Insider Build 16199.rs prelease
       4 Days Ago #4

    This may be completely unrelated to your issue but I had a very similar problem after installing and using the Intel Driver Update Utility a day after I loaded the 16199 insider update. I did a Restore back to pre Intel download and all was good after that.
      My ComputerSystem Spec

  5.    2 Days Ago #5

    Fisher Mann said: View Post
    This may be completely unrelated to your issue but I had a very similar problem after installing and using the Intel Driver Update Utility a day after I loaded the 16199 insider update. I did a Restore back to pre Intel download and all was good after that.
    Interesting. I'll check to see if any of the affected machines are using that utility.
      My ComputerSystem Spec


 

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